Seeking an eClinicalWorks Administrator for a 100% Remote position.

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions.

• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies

Required skills:

• Serves as a key technical resource for issues pertaining to eClinical Works and other vendor interfaces and data conversion processes
• Coordinates testing of new software releases and updates with the appropriate team members.
• Develops and implements a methodology for communicating system changes and events to system users. This includes designing and maintaining forms, templates and email correspondence related to the effective processing of user requests.
• Provides support for table builds and maintenance for the eClinical Works system and other supported applications.
• Continually influences, enhances and improves eClinical Works utilization through technical innovation.
• Acts as liaison to EHR software vendors and internal IT team.
• Analyzes, identifies, and troubleshoots EMR- eClinical Works clinical system issues such as system down, slowness, and mapping issues.
• Provides configuration when setting up new providers and requesting licenses.