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Desktop Support Engineer
Information Technology company
Information Technology company
New York, NY
W-2 onlyUS ResidentContractContract to Permanent302 views
New York, NY
ContractContract to Permanent
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Seeking a Desktop Engineer with 4+ years of experience in end user computing or desk side support.

  • Solve technical problems and provide support to level 1 and 2 users.
  • Ensure the processing and resolution of requests using the ticketing system in place.
  • Ensure the installation of hardware and software components.
  • Configure equipment, perform installations for users and ensure performance monitoring.
  • Participate in writing and updating IT documentation.
  • Update hardware and software inventory.
  • Participate in various IT projects, installations and updating of the IT equipment.
  • Keep up to date with technological developments related to the industry.
  • Excellent analytical skills, logical thinking and good problem-solving skills.
  • Maintain full ownership of ticket through its lifecycle. Ensuring all processes are implemented and operationally managed.
  • MS Office Suite/0365/Active Directory troubleshooting and support
  • Schedule Dell/HP engineers to conduct incident activity.
  • Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user’s technical problems and provide information and status as requested.

Skill Proficiency Years Experience Percent Used
Desktop Support
Customer Service
Incident Management
MS Active Directory
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