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Salesforce Technology Specialist
Information Technology company
Information Technology company
Dallas, TX
W-2 onlyContract305 views
Dallas, TX
Your Recruiter

Seeking a Senior Salesforce Specialist to support Corporate Salesforce infrastructure.

  • Assist team on the Testing of Salesforce and related systems changes as well as new software enhancements.
  • Test coordination and participation on UAT's.
  • Develops and maintain systems technical and user documentation for regional projects. Rely user documentation provided by Group Technology to Key users.
  • Understands data governance across Salesforce Application landscape.
  • Support and advises the Key users in problem determination for issues relating to Salesforce landscape. (Service now / Jira). Provide guidelines on incident management, answers functional & process questions
  • Systematic review with Group Technology Level 3 support on open tickets, collected information, follow up and escalations required.
  • Troubleshoots user access issues.
  • Validate data between Salesforce and source systems (SAP.)
  • Validates issues priority.
  • Helps Key users with report creation and extractions.
  • Work as liaison for Salesforce supported applications. Brings the Key user when needed to clarify user expectations.
  • Support Salesforce tools and interfaces with other systems.
  • Meets regularly with Business representatives and to discuss issues and top priorities.
  • Collaboration with Service desk, Information security, connectivity, etc. when applies
  • Participates in Cross functional support.
  • Develops business understanding with the Business users support.
  • Discuss and reviews business processes.
  • Maintains call plan, creates / disables users in Vonage
  • Provides workarounds or alternatives to solve a determined problem and if necessary, helps Business users validating ER's technical aspects.
  • Assist team in the Development, Design of Salesforce related system enhancements.
  • Understands projects implementation considering Salesforce Applications support
  • Provides Salesforce Key users training on new systems functionalities.

Skill Proficiency Years Experience Percent Used