Seeking a Senior Salesforce Specialist to support Corporate Salesforce infrastructure.

• Assist team on the Testing of Salesforce and related systems changes as well as new software enhancements.
• Test coordination and participation on UAT's.
• Develops and maintain systems technical and user documentation for regional projects. Rely user documentation provided by Group Technology to Key users.
• Understands data governance across Salesforce Application landscape.
• Support and advises the Key users in problem determination for issues relating to Salesforce landscape. (Service now / Jira). Provide guidelines on incident management, answers functional & process questions
• Systematic review with Group Technology Level 3 support on open tickets, collected information, follow up and escalations required.
• Troubleshoots user access issues.
• Validate data between Salesforce and source systems (SAP.)
• Validates issues priority.
• Helps Key users with report creation and extractions.
• Work as liaison for Salesforce supported applications. Brings the Key user when needed to clarify user expectations.
• Support Salesforce tools and interfaces with other systems.
• Meets regularly with Business representatives and to discuss issues and top priorities.
• Collaboration with Service desk, Information security, connectivity, etc. when applies
• Participates in Cross functional support.
• Develops business understanding with the Business users support.
• Discuss and reviews business processes.
• Maintains call plan, creates / disables users in Vonage
• Provides workarounds or alternatives to solve a determined problem and if necessary, helps Business users validating ER's technical aspects.
• Assist team in the Development, Design of Salesforce related system enhancements.
• Understands projects implementation considering Salesforce Applications support
• Provides Salesforce Key users training on new systems functionalities.