The Senior Technical Writer can conceptualize, structure, write, and edit technical, strategic, and process documentation and will collaborate with internal and external audiences. The Senior Technical Writer also has the ability to lead writing projects, including assigning writing tasks to junior writers and tracking writing tasks to be reported to the Project Manager and the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan, write, and edit technical content which may be acquired from interviewing a variety of technical and subject matter experts
• Develop, implement, and evangelize writing processes and style guides to a team
• Create and edit templates in Word and PowerPoint
• Maintain a clear, accurate, and appropriate message for a variety of audiences
• Write various documentation including software guides, project delivery artifacts, training materials, customer success stories, technical articles, and data reports
• Create concise, professional presentations
• Collaborate with a variety of stakeholders to develop and maintain proper messaging, branding, and consistency for internal and external deliverables
• Ability to edit own and others’ work
• Perform as a lone writer, as a lead writer, and as a member of a writing team
• Possess a high level of curiosity and sharpened research skills to be a self-starting and self-sufficient writer
• Meet tight deadlines to respond quickly to project requirements

KNOWLEDGE AND ABILITIES

• Proven ability to quickly learn complex product features and translate them into concise but thorough documentation
• Communication skills for a variety of audiences and with varied content
• Comfort leading productive discussions on the phone or video conferencing with internal teams and with external clients
• Flexibility, attention to detail, and self-motivation
• Independence with the ability to be a responsive team player
• Portfolio showcasing diverse technical writing experience including technology-related samples

SKILLS REQUIRED FOR THE POSITION

• Senior or lead technical writing experience
• Knowledge of adult learning theory, principles, and practices
• Expert knowledge of Microsoft Office applications: Word, Excel, and PowerPoint
• Working knowledge of Microsoft Visio, SharePoint, Teams, and Forms

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in English, Communications, Technical Writing or related field with emphasis on writing and communication skills
• At least five (5) years of technical writing and editing experience required (software and IT experience preferred) or equivalent combination of education and experience

TRAVEL REQUIREMENTS

• Occasional travel to client sites for project kickoff and discovery events
• Occasional travel for client training events

LOCATION/WORKING ENVIRONMENT

• This job works remotely, or from home
• Sporadic travel to client sites may be required based upon assignment