Bilingual English/Spanish Dedicated Health Coach (BSN) - REMOTE
Information Technology company
Information Technology company
W-2 onlyUS ResidentContract2607 views
Jacksonville, FL 32256
Contract
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Seeking a Dedicated Health Coach BSN or RN for a 100% Remote role. RN license must cover Florida.
- Maintain coaching center metrics: Accessibility and QA >=95%
- Follow-up with their participants as scheduled 100% of the time.
- Drive positive health outcomes of their participants
- Follow the current Fogg Behavior Model and Motivational Interviewing style for coaching and documentation on all coaching calls.
- Attend and complete all training opportunities, in classroom and online settings
- Receive all necessary certifications, updates and licensures for coaching and will be responsible for supplying documentation of future certifications and licensure to their Team Lead upon completion.
- Use their Coaches Dashboard and monthly QA scores as a self-management tool for excellence and proactively seek feedback in areas of opportunity.
- Provide accurate and reliable client specific information individualized for that participant
- Interact with the member in any modality (telephonic, email, text)
- Work with other departments to solve member issues in a timely manner.
- Maintain a positive and enthusiastic attitude at all times and demonstrate active listening
- Ensure that members will be successfully engaged in the program.
- Ensure that documentation of coaching call is completed correctly in an effort to support customer outcomes and reporting.
- Deliver high quality, value added health coaching on every call.
- Share any determined effective best practice with team.
- Remove barriers and identify opportunities for the members by utilizing positive forces for change.
- Set SMART goals with the member and document action steps needed to complete the goals.
- Send appropriate supporting educational materials to the member.
- Refer member to FB care resources as appropriate.
Requirements
- Maintenance of active licensure and/or registration required.
- At least one year of clinical experience OR one year experience in health and wellness coaching, personal training, health education, counseling or social work
- Prefer certifications in field of study
- Willingness to attain certifications, as relevant to field of study.
- Demonstrated knowledge of Health Behavior Change Techniques Call Center experience preferred
- Results driven and outcomes oriented
- Outstanding verbal and written communication skills
- Demonstrated skills in critical thinking, diplomacy, and positive relationship building
- Passion and personal accountability for improving health of program participants
- Bilingual English/Spanish is required.
Education
- Registered Nurse required with coverage in Florida.
- Bachelor's degree preferred.
Education
Bachelor's
Required