Senior Windows System Administrator
Information Technology company
Information Technology company
W-2 onlyUS ResidentContractContract to Permanent782 views
Framingham, MA 01701
ContractContract to Permanent
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Seeking a Senior Windows System Administrator for a position in Framingham, Massachusetts.
Primary responsibility for Onsite Support Services including, but not limited to Windows Server Administration Active Directory Administration, Office 365 Administration as well as Desktop Support. Specialists will support customers directly onsite and remote. Windows and MAC environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as primary point of contact
- Troubleshoot and resolve customer support issues onsite and remote
- Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures
- Configure hardware / software to customer specifications
- Identify continuous improvement opportunities with processes / support issues.
- Create support documents as required.
- Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
- Work with vendors to troubleshoot and resolve issues.
- Work with a variety of computer images for Windows and Mac OS systems.
- Evaluate new product versions and recommend upgrade schedules.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
- Add or replace memory, new keyboards, motherboards, and other components.
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Must be able to lift 50 lbs
- Manage and ensure backup of lab machines.
- Maintain asset inventory (hardware/Software).
- Manage Lease and Refresh programs.
- Manage service delivery projects, timelines, and prioritization.
- Provide team leadership and guidance.
- Facilitate metrics review and quarterly business review.
- Provide tracking and reporting and identify opportunities for improvement and standardization efforts.
- Schedule and conduct team update/status meetings.
KNOWLEDGE, AND ABILITIES
- Ability to work as part of a team
- Excellent written and verbal communication skills
- Customer-centric attitude
- Ability to communicate technical problems and instructions to end users in terms that are easy to understand.
- Understanding of importance of proper documentation
- Strong Troubleshooting skills
- Drive to provide continuous process improvements on delivered role
SKILLS REQUIRED FOR THE POSITION
- Windows Server Administration and Windows Desktop support.
- Active Directory Administration
- Office 365 Administration
- Azure Administration
- Network Administration
- Mobile device and MDM experience, iOS and Android
- Installation of software
- Network connectivity troubleshooting
- Strong communication skills
- Time Management
- Soft Skills
- Executive Support
- Asset Management
EDUCATION AND EXPERIENCE
- A bachelor's degree in information technology or a related field is necessary for this position. Additional industry certifications and customer oriented working experience may be preferred. They should have advanced knowledge of different operating systems and network solutions. Must have at least three years’ experience working on desktop support role, not just phone support.
- MSCE Certifications a plus
TRAVEL REQUIREMENTS
- 3 days in Woburn and 2 days in Framingham