Desktop Support Engineer
Information Technology company
Information Technology company
W-2 onlyContractContract to Permanent527 views
Brentwood, TN 37024
ContractContract to Permanent
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Your Recruiter
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Seeking a Desktop Support Engineer for a position in Brentwood, TN.
Provides the first line of support and problem resolution for technology products or applications.
- Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services.
- Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
- Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
- Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
Job Duties
- Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Experience in an IT Helpdesk role or with computer hardware and software fundamentals
- Assist with asset management during move
- Possess basic troubleshooting skills
- Able to lift 30+ lbs
Required Experience
- 2-3 years of Professional experience in asset management, desktop support and customer service
- Candidate should have 2-3 years experience in technical role, asset management and desktop/helpdesk support as they will be assisting with office migration and the move of equipment.
Required Education
- Associate’s degree in a computer-sciences related field, or equivalent technical experience
Your Recruiter
Erika Soniega