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Desktop Support Engineer
Information Technology company
Information Technology company
Brentwood, TN 37024
W-2 onlyContractContract to Permanent380 views
Brentwood, TN 37024
ContractContract to Permanent
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Your Recruiter
Erika Soniega
Technical Recruiter

Seeking a Desktop Support Engineer for a position in Brentwood, TN.

​Provides the first line of support and problem resolution for technology products or applications.

  • Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services.
  • Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
  • Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
  • Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.

Job Duties

  • Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Experience in an IT Helpdesk role or with computer hardware and software fundamentals
  • Assist with asset management during move
  • Possess basic troubleshooting skills
  • Able to lift 30+ lbs

Required Experience

  • 2-3 years of Professional experience in asset management, desktop support and customer service
  • Candidate should have 2-3 years experience in technical role, asset management and desktop/helpdesk support as they will be assisting with office migration and the move of equipment.


Required Education

  • Associate’s degree in a computer-sciences related field, or equivalent technical experience

Skills
Skill Proficiency Years Experience Percent Used
Desktop Support
Any100%
Provisioning
Any75%
System Administration
Any75%
Asset Management
Any25%
Technical Support
Any25%
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