Seeking a Desktop Support Engineer for a position in Brentwood, TN.

​Provides the first line of support and problem resolution for technology products or applications.

• Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services.
• Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
• Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
• Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
• The essential functions listed represent the major duties of this role, additional duties may be assigned.

Job Duties

• Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Experience in an IT Helpdesk role or with computer hardware and software fundamentals
• Assist with asset management during move
• Possess basic troubleshooting skills
• Able to lift 30+ lbs

Required Experience

• 2-3 years of Professional experience in asset management, desktop support and customer service
• Candidate should have 2-3 years experience in technical role, asset management and desktop/helpdesk support as they will be assisting with office migration and the move of equipment.

Required Education

• Associate’s degree in a computer-sciences related field, or equivalent technical experience