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Senior Cruise Line IT Operations Manager (REMOTE)
Aerospace/Defense company
Aerospace/Defense company
Miami, FL 33127
W-2 and C2C availableUS ResidentContract3051 views
Miami, FL 33127
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Seeking a Senior Cruise Line IT Operations Manager for a Remote opportunity.

This technical position is responsible for the day-to-day I.T. management and oversight of shipboard technology affecting the guests, crew, and operations. Acts as the liaison with business and technology teams, shipboard IT team, internal and external business units, and our shipboard leadership teams. This position will drive technology standardization and adoption across the fleet. This includes providing training, process improvements and recommending emerging technologies that enable efficiencies.

The candidate will need to have familiarity with a broad scope of technologies across the OSI model. Examples are wireless and wired networks, distributed satellite communications, virtual server environments, micro services-based architecture. This individual will need to collaborate with the shipboard management and the onboard teams to ensure they have the proper tools and access to maximize the guest and crew experience. A successful candidate should possess a deep curiosity for technologies and Lean processes that can be applied strategically to shipboard operations. In addition, to the technology leadership of this role the candidate will require strong people and project leadership capabilities.

Position Functions

  • Provide overall IT technical management support for the assigned vessels including the point of contact for application, infrastructure, and service management teams.
  • Provide technical and architectural assistance to application and infrastructure teams that are preparing to deploy to our vessels
  • Coordinates and when applicable applies I.T. security patches and establishes the vessel I.T systems reboot schedules
  • On call for vessel embarkation, major issues and I.T. outages. Mobilizes information technology officers ITOs to assist in triage and remediation
  • Responsible for I.T. preventative maintenance monitoring and reporting for assigned vessels including mobility management tooling
  • Provide input and coordination for the design, planning and implementation of end user computing devices including mobile devices
  • Assists in the deployment of application, network, server, and mobility software updates.
  • Manages respective dry docks, scheduling and resources related to each dry dock and coordination of I.T. equipment logistics including return material authorizations
  • Maintains and reviews weekly IT Status Reports from respective vessels.
  • Responsible for feedback for onboard IT team appraisals.
  • Perform related duties or special projects as required.


  • Strong understanding of cruise industry or related fields and productions, operations, structure, and systems
  • Proven ability to implement and support leading edge technology deployments and teams
  • Strong communication, organizational, technical and analytical skills.
  • Ability to seamlessly support / implement new guest and crew facing initiatives across multiple solutions
  • Maintain technology currency though continuous education
  • Possess skills and knowledge to maintain the standardized virtual fabric, systems and servers to ensure compliance with published standards
  • Knowledge of
    • Docker / Kubernetes (Container Based Architectures)
    • Services / Micro-Services (SOA, SOAP, ReST, APIs)
    • ITIL Tools (ServiceNow)
    • vRealize Optimization (VMWare)
    • APM Technologies (Dynatrace)
    • Web Application Firewalls / Load Balancers
    • Mobile device management
    • Network concepts
  • Willingness to travel > 50% and work onboard.

Required Experience

  • Bachelor's Degree
  • 5 years managing small – medium IT projects and professional teams
  • 10 years IT experience with demonstrated career growth
  • 5 years supporting a Maritime IT environment or equivalent experience (preferred)

Skill Proficiency Years Experience Percent Used
Agile Methodology
Docker Containers