Field Support Specialist - Animal Diagnostics Industry
Healthcare company
Healthcare company
W-2 and C2C availablePermanent Position1305 views
Permanent Position
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Your Recruiter
Erika Soniega
Technical Recruiter
This posting is no longer accepting new applicants

Seeking a Field Support Specialist to support diagnostic products and services on the Montreal and Ottawa areas.

In this role you will support field sales activities by providing support for installation, onboarding and training for customers in the Animal Health industry.

This is a full-time permanent position.

Responsibilities

  • Responsible for customer relations and education upon sale.
  • Provide post-installation follow up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
  • Offer ongoing assistance and availability for on location support to customers whose needs surpass the abilities of phone and online interactive support.
  • Serves as an on-site liaison.

Requirements

  • 4+ years relevant technical experience with demonstrated success.
  • Diagnostics experience: collection, preparation, testing, etc.
  • Previous veterinary medicine background preferred, and prior customer service preferred.

Education

  • BS/BA degree or equivalent work experience in related field preferred.

Travel

  • Travel requirement: up to 75% of time


Skills
Skill Proficiency Years Experience Percent Used
Diagnostics
Any100%
Technical Support
Any100%
Veterinary
Any75%
Your Recruiter
Education
Bachelor's
Required