Respond to service requests and resolve existing tickets. Support users in person or over the phone and remote users via (terminal services, Timbuktu and Apple remote desktop). Create new users accounts, add or modify existing accounts in Active Directory including the VOIP Avaya phone system. Rebuilding Dell power edge servers with server 2003, upgrade memory and hard drive as require for application. Setup IBM workstations with XP, Office 2003, Trend Micro AV Corp, Adobe Acrobat, Photoshop CS, VPN Client, Great Plains & user's home folder including network printers via server print spooler. Setup apple G5 workstations with OS X 10.4, Adobe Creative Suite CS, Macromedia Suite, and Symantec AV Corp., Office 2004 with entourage and fetch for FTP clients. Bind all MAC workstations using the Open Directory to Active Directory. Configured Blackberries with Internet email, Treo with Good link for exchange email including contacts and calendar. Setting up HP, Xerox, and Toshiba printers via server spooler or IP printing.