Microsoft Office 365 Support, MUFG

• UNIONBANK
• New York, NY Provide Microsoft Office 365 support services for end-user computing hardware and software by receiving and responding to incidents requests submitted by end users via Service Now through telephone call or voicemail, email, and walk ups. Provide technical support for remotely connected users through VPN, working from home (WFH) and help new user with office 365 onboarding process. Support Office 365 on various platforms (HP, IBM & Dell desktop
• Microsoft surface laptops, iPhone and android devices). Provide technical expertise on Office 365 services: Azure, Multifactor Authentication, Single Sign, Intune, Skype for Business, WebEx, Lync, Teams and SharePoint. Provide response, troubleshooting, resolution and tracking of MS Office 365 user requests for supported systems and services. Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and document solutions. Assist overseas business units (Australia etc.) with migration, assembled them for group training after migration, help configured Apple and Android mobile devices, configured Outlook from 2010 to 365 answer questions or concerns they may have. Install, configure and deploy MS Office 365 applications to support user requirements and workflows and Strong understanding of network infrastructures. Ability to communicate effectively
• technical and/or professional writing skills, presentation skills, verbal.

MTA

• NEW YORK, NY As part of MTA
• Information Technology mandates to consolidate all Agencies (New York City Transit, Metro North, Long Island Rail Road, and Bridges & Tunnels), and unify desktop environment from Windows XP, HP 7000 & 8000 Elite Desktop workstations to Dell Wyse Thin Client D90 via Citrix Xen Desktop & Windows 7, Windows 10 Dell OptiPlex 7020, 3020, 5040 Desktop Infrastructure. Before Migration begins, a site visits (The Sites Survey) is required to all NYCT field locations for ADS migrations and user support to begin. Help all users copy data files saved on local hard drive (s) PC to a user's network location before dell Wyse thin client Citrix Xen Desktop upgrade. Gathering information manually or via SCCM reports and implementing of print queues for all users, manage the aging reports (update information
• inventory during the site survey). Coordinate the rollouts with project managers, provisioning teams and Station General Superintend. Then assist with delivery and pick up of equipment across the agency. Handle imaging of Dell Wyse D90 thin clients or Dell OptiPlex 7020, 3020, 5040 desktops and preparation of PC Creation of Wyse Device or Windows 7 &10 images builds include all NYCT products, follow defined process by MTA-IT standards for the builds. Deployment of Citrix Xen Desktop, windows 7 & 10 rollout: Perform Wyse desktop installations after the upgrade for all users, Configure and Install hardware for NYCT applications (Microsoft Office Support, Outlook 2016, Mapped drives and Network Troubleshooting) and printer installation, support for all users pre-and post-migration as needed and perform any additional project related activities.

Surveyed systems to determine if workstations, laptops are qualified to be upgraded for windows 7-10 with office 365 Migrated existing users from XP to Windows 7 - 10, Office

ABC NEWS HEADQUARTERS

• Provide on air personalities with assistance, resolve issues such as malfunctions and programs within SLA. Remote support to off-site business units via RDP or third-party apps, Imaging of systems install ABC applications (INEWS, MARS, PATHFIRE, NEWSCENTER, and VOTE 2012). Conference room setups, visitors' laptops, projectors and screens. Worked on projects (Windows XP upgrade from to windows 7) resolved any issues after windows 7 deployment, update software via SMS
• SCCM. Build new Apple Macintosh laptops
• desktops (some VM ware windows) and configured mobile devices (blackberries, iPhones, iPods and android). Setup, configured HP, Xerox, Cannon printers, troubleshoot PC/Mac's HW/SW as needed, resolve pending issue to meet the SLA.

Respond to service requests and resolve existing tickets. Support users in person or over the phone and remote users via (terminal services, Timbuktu and Apple remote desktop). Create new users accounts, add or modify existing accounts in Active Directory including the VOIP Avaya phone system. Rebuilding Dell power edge servers with server 2003, upgrade memory and hard drive as require for application. Setup IBM workstations with XP, Office 2003, Trend Micro AV Corp, Adobe Acrobat, Photoshop CS, VPN Client, Great Plains & user's home folder including network printers via server print spooler. Setup apple G5 workstations with OS X 10.4, Adobe Creative Suite CS, Macromedia Suite, and Symantec AV Corp., Office 2004 with entourage and fetch for FTP clients. Bind all MAC workstations using the Open Directory to Active Directory. Configured Blackberries with Internet email, Treo with Good link for exchange email including contacts and calendar. Setting up HP, Xerox, and Toshiba printers via server spooler or IP printing.

-TSS SEEDMANS - BROOKLYN, NY