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Laurie
llsmith57@hotmail.com
810-265-3955
Jacksonville, FL 32099
Senior Business Analyst
14 years experience W2
0
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Average rating
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Summary

Strong experience in Data Analysis and Business Analysis. Strong systems and data analysis skills. Skilled in Data Mapping, Data applications, Data warehousing. Well versed in Visio, MS Project, Project Web Access, Microsoft Professional Products Suite of BI tools, Word, Excel, Access, Power Point, Share Point, Outlook, and IBM Lotus Notes.

Experience
Freelance Work
Information Technology
Jan 2020 - present

Multiple client projects: IT BSA consultant, technical consultant, business consulting, project management. Worked on reporting KPIs and metrics, data mapping, process mapping, data analysis, quality analysis, technical writing, content writing, and creative writing, documentation

Data Mapping BSA Technical Writing
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Data Analyst/IT BSA
Aerospace/Defense
Jan 2017 - present

In this role, a variety of technical and business skills such as data analysis, IT BSA, and PM skills are used. Microsoft Tools, Skype, Slack, Vemo tool, Dashboards, Tableau, Pro Forma, WordPress, Fieldglass, Zoom, WebEx, Google Chrome, Edge, BOX, Operational HRIS data, Jira, Confluence, SharePoint, Demand Planning, Enterprise Workforce Planning, Operational Resources, Resource Management, Strategic Workforce Forecasting, People, Analytics and Technology, support for multiple business areas.

BSA Data Analysis MS SharePoint Tableau JIRA Wordpress
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Sr. Data Analyst
Information Technology
Jul 2020 - Dec 2020

Sr. Data Analyst on an IBM team working with Ernst Young (EY) on a telephony transformation project team to move 300k seats from legacy Cisco and Skype systems to Microsoft Teams (MSFT).

  • International project multiple countries. Power BI, Skype, Outlook 365, MS Professional Products.
  • Working on a global team, I worked fully remote from Jacksonville, Florida. Using Power BI, I provided data analysis and financial analysis skills.
  • I used Microsoft Excel and Power BI throughout the entire contract.
Data Analysis Microsoft Excel MS Power BI Cisco Telephony
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IT BSA
Information Technology
Sep 2019 - Dec 2019
Jacksonville, FL

IT BSA short term contract using Tools: Office 365, Microsoft Teams, 8x8, PowerBI, Microsoft Visio, JIRA Confluence, Sharepoint, SAFe (Agile). Data analysis, API project, produced Microsoft Visio flows.

Data analysis, API project, produced Microsoft Visio flows. As an IT BSA, I worked on an API project team. I worked and trained in Power BI. I attended meetings and provided consulting knowledge and experience. I learned about the programs used by the company. I attended mandatory SAFe (Agile) training. Provided MS Visio flows and provided data analysis skills on a data research project.

BSA MS Power BI Agile Methodology JIRA
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Data Analyst/IT BSA
Banking/Financial
Jan 2019 - Aug 2019
Jacksonville, FL
  • AFC AML Transaction Monitoring MI & Reporting Data Analyst Regulation, Compliance and Anti-Financial Crime (AFC) protect the integrity and reputation of the client.
  • Assist with managing the bank's risks and help to avoid unintentional rule breaches and conflicts of interest.
  • Advise on ethical conduct, governance issues and keep the organization up-to-date on regulatory and political challenges.
  • Responsible for receiving, organizing and conducting productivity analysis and further establishing operational metrics.
  • Prepare regular & periodic MIS reports. A key player in the development, implementation, and maintenance of a strategic reporting platform and framework for FCI using Hadoop, Hive, Impala and Tableau platform.
  • Work with Visio, JIRA, Microsoft professional suite, i.e., Word, Excel, Access, and software applicable within the environment to complete tasks at hand such as Skype, WebEx, and other software tools.
  • Implement streamlined analytical solutions and data quality controls to improve accuracy, efficiency, visibility, and quality of data.
  • Design and create PowerPoint presentations, Excel Spreadsheets, and Word documents as directed for senior members of the AFC Department.
  • Create new ad-hoc reports and analysis to support specific initiatives and requirements.
  • Keep abreast of new rules, regulations and reputation risks to develop, implement and revise current policies & procedures. UAT EAP eSar testing.
  • SQL, Oracle tests on data, scripts, code. UAT/BTL testing
Compliance Data Analysis Hadoop Hive impala Oracle SQL Tableau Microsoft Excel BSA
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Sr IT Business Systems Analyst
Banking/Financial
Sep 2016 - Dec 2016
  • Infrastructure Management, Risk Operations, and Hosting Dept.
  • Mapped out multiple server patching processes and created an overall patching strategy using Visio 2014.
  • This project required knowledge of MSP platforms and MSP loans and multiple lines of business.
  • Quick turnaround which allowed the client to be compliant with their patching processes.
  • PII and data security knowledge.
  • Agile, Visio, Share Point, MS Office.
System Analysis MS SharePoint MS Visio Infrastructure Management BSA Agile Methodology Data Security
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Business Systems Analyst
Information Technology
Dec 2015 - Feb 2016
  • Finance dept. supporting an IT development team in .NET framework Java, API application development.
  • Multiple data and process mapping projects using MS Visio.
  • Completed an EMV card processing project, created and reviewed documentation, created multiple Visio process flows.
  • Provided in-depth research content and created an EMV document and acronym library to educate interested stakeholders about the EMV chip Point of Sale upgrade project.
  • Mapped data to Ingenico POS machine for future use on POS update project.
  • HIPAA and PII training and knowledge.
  • Agile, SQL, Outlook, MS Word, Excel, Visio, JIRA.
System Analysis MS Visio Documentation SQL JIRA BSA Agile Methodology Application Development Microsoft Excel HIPAA Java
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Software Analyst II/Sr. Data Analyst
Information Technology
Aug 2015 - Nov 2015
  • Worked with BCBSA teams, reviewed and updated documentation, attended calls and meetings to support BCBSA team while working in the Meridian Technology Center in Jacksonville, FL.
  • Agile, Oracle 11.0, SQL, Oracle TOAD 10.5, .NET, Requisite Pro Web, Clear Case, Clear Quest, Visio, Microsoft professional products, HIPAA, and PII.
.NET Agile Methodology Data Analysis Oracle SQL TOAD HIPAA ClearCase ClearQuest
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IT Business Analyst
Consumer Goods
May 2015 - Aug 2015
  • IT Business Analyst, Project. Mgt., mapped processes, user stories, liaison, POC, document requirements, specifications, content creation; moved content from manual to automated processing, EDI.
  • Analysis and review of content, applications, systems.
  • Led compliance document creation project, large ERP / CRM, Salesforce upgrade and global integration/implementation project.
  • Provided testing and QA support.
  • Supported daily conference calls with offshore scrum development teams to develop user stories using JIRA software.
  • HIPAA and PII knowledge.
  • Agile, Oracle, SQL, .NET, UI / UX, Clarity, MS Office, JIRA, Confluence.
Business Analysis Compliance SQL HIPAA
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IT BSA III/Sr. IT BA Lead/Proj. Mgt.
Banking/Financial
Oct 2014 - Jan 2015
  • Shared Engagement Support Services, Enterprise Data Warehouse / Enterprise Data Mgt; POC for multiple data applications within the active pipeline.; mainframe, web-based project load; SLA agreement and support meetings.
  • Requirements gathering, BRD and design document creation, test / QA support, data compliance, continuity of business CoB, disaster recovery within terra data warehouse.
  • Facilitated onshore / offshore development teams on daily team conference calls. HIPAA and PII knowledge.
  • Agile, Oracle, SQL, SQL Server Mgt., MS Office, Remedy ITSM, WebEx, Snagit, Share Point, .NET, WOR, WMM, CORA.
Business Analysis BRD BSA Compliance Requirements Gathering SQL Agile Methodology Disaster Recovery
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Engineer IV
Education
Feb 2013 - Oct 2014
  • Design, implementation, maintenance, management, and support of the college's enterprise database mainframe and web-based systems. ERP system update team member.
  • Supported a JIRA ticket program and created scripts to produce automated Excel formatted reports.
  • Analyzed and mapped data flow and functions of multiple areas. Provided EDI document and data analysis for multiple college departments.
  • With Visio, created numerous complex data and business process flows which included a complex communication database system. Using Visio mapped multiple schemas of SQL data flows.
  • Read and mapped SQL code, created SQL search strings for in-depth database analysis using JIRA to enable database scrub.
  • Possessed Natural programming language knowledge and use of the mainframe system.
  • Program Manager and Technical Liaison support for department heads on multiple EDI projects.
  • As Technical Consultant, assisted the Adjunct Teacher Program Director to facilitate the process and system improvement project and worked with the college Registrar’s team to facilitate process improvement with Visio flows.
  • Worked with the Finance Dept. Director and team to improve and document the payroll process flow.
  • Worked with the College Registrar’s Office to improve process flows mapped out using MS Visio
  • Facilitated process improvement meetings with multiple college teams to improve process and data flow.
  • Main POC facilitation of an online payroll application program. Used dual Windows and Apple desk tops. HIPAA and PII knowledge and training.
  • Agile, MS Office, .NET, UI / UX, Oracle, SQL Server Mgt. 2012, ORION, Natural language, Java, HTML, Windows, Apple, Visio, JIRA, Confluence.
Project Management Oracle SQL SQL Server HTML JIRA UI UX Agile Methodology Java Database Design Windows EDI HIPAA
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Technical Project Manager, Sr. IT BSA Advanced Lead
Banking/Financial
Jan 2012 - Oct 2012
  • Information Technology One application and report development.
  • Led multiple data projects (mainframe / web) within the Info1 enterprise portfolio data warehouse.
  • Sr. BA Lead and systems support, data mapping support on multiple application, web and mainframe projects.
  • Worked with onshore / offshore development teams on compliance, continuity of business, SLA, systems analysis and data support. Lead Sr. BA on Mortgage Express project for Phase 1.
  • HIPAA and PII knowledge and training.
  • Agile, Oracle, Informatica, .NET, Oracle TOAD, PL / SQL, SQL Server Mgt 2012, MS Office, Share Point, CMS, Remedy ITSM, MS Project, Quality Center, WRM.
HP QC Project Management Analysis Business Analysis Data Mapping Agile Methodology BSA Compliance Data Warehousing MS Project MS SharePoint SQL System Analysis HIPAA
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IT Project Manager II, Sr. IT Business Analyst Lead, PM
Insurance
Jul 2011 - Sep 2011
  • Worked on Flu Shot Campaign program as well as multiple projects in the Report Warehouse in a large data warehouse environment.
Project Management Business Analysis Data Warehousing
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Sr. IT BSA and Shift Supervisor
Banking/Financial
Jun 2011 - Jul 2011
  • MSP and mortgage refinance program with the US and Philippines team
  • Worked to provide Quality Control
  • Supervised a team of IT Business Analysts provided quality and systems analysis skills and systems support validation of loans with risk mitigation to meet client requirements.
  • Daily Shift Supervisor, completed training program, facilitated team communication and workflow.
  • HIPAA and PII knowledge and training. Environment / Tools: Microsoft products, mainframe, web-based software, Oracle, SQL
Business Analysis BSA SQL System Analysis
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Project Controller / IT BSA / Systems Analyst
Information Technology
Feb 2011 - Apr 2011
  • Worked on the development of multiple green programs; Mapped Data and created program head end events.
  • Completed PMO (Corporate) Information Systems Data Projects for multiple large data projects within the Grid Smart project portfolio.
  • Managed large and complex data and systems projects, provided mainframe and web systems support, facilitated meetings and presentation tools, resources and communication; created and tracked deliverables, monitored budget, schedule, scope, resource scheduling, risk management, assessment, mitigation; presented to change control board, communicated with resources and stakeholders.
  • Coordinated JAD / JRP sessions and worked with Data Architect.
  • Built the head end events for a new development project, provided data analysis and mapping, reported to PMO, client, and stakeholders. HIPAA and PII knowledge and training.
  • Environment: Used SDLC Waterfall and Agile development methods and worked with onshore / offshore development teams. Software: Microsoft products, MS Word 2007, Excel 2007, MS Project 2007, Project Server 2007, Project Web Access (PWA) 2007, Microsoft Enterprise Project Mgt. (MSEPM), Portfolio Server 2007, Share Point, IBM Lotus Notes, People Soft system, MS Power Point, Remedy ticket system, Net Meeting, Oracle, SQL.
Agile Methodology BSA MS Project PMO SDLC System Analysis Waterfall Microsoft Excel HIPAA
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Sr. Functional Analyst, Sr. Applications Support Lead
Information Technology
Jul 2007 - Feb 2011
  • Supported CONUS and OCONUS Military personnel data programs, Government Programs and various Government Entities
  • Provided support for areas of data involving Finance, Shipping, Planning, Procurement, Tech Quality teams; UAT testing, Functional Testing, QA support, and Security; Compliance, HIPAA and PII training
  • Moved batch jobs and led two programs producing job roles and appropriated funds program.
  • Created Reports and moved data, worked with ticket resolution issues with ITSM/Remedy, facilitated data flow of multiple programs; SAP and Manugistics; X12, ABAP, transaction files.
  • ERP / CRM, used Workbench, Clear Quest, Clear Case, Requisite Pro, MS Word, Excel, MS Project, MS Access, MS Outlook, Remedy ITSM, SAP, , Share Point and other programs. Worked on BSM to EBS systems modernization team (ECC6), SAP systems upgrade, testing, deployment teams in a data enterprise environment.
SAP BMC Remedy Program Management MS SharePoint Project Management Compliance Microsoft Excel ClearCase ClearQuest HIPAA
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Edit Skills
Non-cloudteam Skill
Education
Master's in Information System
Baker College
Bachelor's in Industrial Management and Novell Networking
Baker College
Associate's in Business and Computer Info Systems
Baker College
Certifications
Project Management Certificate
University of Phoenix
Web Design Certificate
Alison Online
Skills
MS SharePoint
2021
9
BSA
2021
7
HIPAA
2016
6
JIRA
2021
6
Project Management
2014
6
Compliance
2019
5
Data Analysis
2021
5
Microsoft Excel
2020
4
SQL
2019
4
Tableau
2021
4
Wordpress
2021
4
Agile Methodology
2019
3
BMC Remedy
2011
3
ClearCase
2015
3
ClearQuest
2015
3
Program Management
2011
3
SAP
2011
3
Data Mapping
2021
2
Oracle
2019
2
CRM
2002
1
ERP
2002
1
Process Improvement
2002
1
Business Analysis
2015
1
Database Design
2014
1
EDI
2014
1
HTML
2014
1
Java
2016
1
SQL Server
2014
1
System Analysis
2016
1
Technical Writing
2021
1
UI
2014
1
UX
2014
1
Windows
2014
1
.NET
2015
1
Analysis
2012
1
Application Development
2016
1
BRD
2015
1
Cisco
2020
1
Data Security
2016
1
Data Warehousing
2012
1
Disaster Recovery
2015
1
Documentation
2016
1
Hadoop
2019
1
Hive
2019
1
HP QC
2012
1
impala
2019
1
Infrastructure Management
2016
1
MS Power BI
2020
1
MS Project
2012
1
MS Visio
2016
1
PMO
2011
1
Requirements Gathering
2015
1
SDLC
2011
1
Telephony
2020
1
TOAD
2015
1
Waterfall
2011
1