BUSINESS SYSTEMS

Work as part of a three person team who specialize and oversee the business functions of two credit card platforms and the various ancillary systems that interface with them.

• Troubleshoot, triage and test production fixes for system issues; work with tech writers in order to enhance documentation.
• Create custom reporting for clients to enhance their portfolio strategies and marketing; act as consultant with Account Managers and Leadership on current standard report offerings
• Track billing for all custom work created by the Analyst team; individually contributed to $139,000 or 40% of the annual revenue for 2018.
• Completed 45% of tasks that entered queue including VBA macros for large scale account level updates, Chip Card Implementations, custom reporting and incident tickets.
• Analyze, manage and assign analyst queue ensuring workload balance between the different analysts.
• Consult with configuration team in order to provide best possible solution for client requests or remediation.

In charge of all internal and external personnel, with a strong emphasis in workforce management for daily tasks, cross training all of the teams.

• Commercial Client Relations negotiating the most convenient offer for each project
• Create and maintain database to track all spending for the company as well as creating reports for analysis
• Manage and control active and passive capital for the company
• Coordination for Project Managers activities to maximize productivity