Provide support for all hotel systems within the hotel (PBX, LAN, WAN, PMS, POS, Casino Gaming, TV ).
- Provide systems administration, monitoring troubleshooting, and problem resolution for the Microsoft Windows Server and Desktop environments.
- Firewall and Security policies administration.
- Administer and support of Microsoft Active Directory.
- Ensure the standard configurations of all properties in the hotel/s are in line with InterContinental Hotels Group (IHG) policy and standard requirements. Ensure that these standards are enforced on a continual basis.
- Ensure the efficient and timely communications with suppliers.
- Provide 24 hour/7 day on-call support for I.T. as required.
- Review contracts to ensure they comply with current IHG standards.
- Ensure all systems expenditures are adhered to budget.
- Provide an efficient service to both suppliers and hotel staff in a timely manner.
- Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.
- Director of Green Engage program.
- Manager on Duty Responsibilities:
- Check all aspects of all areas not just cleanliness or tidiness, but also staff attitude, appearance, manning levels, security and safety of each area, atmosphere, décor of all areas etc.
- Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.
- Should there be any urgent engineering issues follow up immediately with duty technician.
- Observe and assist all hotel employees including evaluate their performance both Behaviour and Functional aspects.
- Pay attention to possible undesirable patrons entering or exiting the hotel.
- Coordinates with Security and local enforcement to achieve full security and protection for guests, staff and hotel property.
- Responsible for the handling of any emergency that may develop in the hotel (Fire, Theft, etc.) and to inform the proper agencies or people of these events.
- Act as part of the Fire Brigade/ Evacuation Team in the event of an emergency.
- Coordinate with HR department in report of the persons injured on the property and submits the report to the management.
- In the event of any unusual happenings within the hotel such as robbery or ransack, carries out the following procedures:
- Informs Security immediately.
- Calls management.
- Informs key hotel Executive if there is any injury.
- Supervises all personnel on shift.
- Reports any disorders to concerned department heads for necessary action.
- Be aware of all situations including fire alarms, power outages etc.
- Talk and acknowledge all guest you encounter, write down any negative and positive comments.
- Investigate and document all guests and employee's accidents.
- Notify Human Resources Manager on all employee related injuries.
- Ensure any guest claims, accidents and injuries are thoroughly and professionally handled.
- Guest Services Agent:
- Provide a service of excellence to our guests
- Working in the Check-in, Check-out and reservations processes.
