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Nelson
nelson.trabal@gmail.com
939-277-7610
Information Technology Support Specialist
19 years experience W2
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Summary

Systems Administrator with over 15 years providing technical solutions through high quality service and support. Seeking position in a challenging and rewarding environment where I can expand upon my existing skill base while contributing to a lively IT team.

  • Full Conversion of the IBM System 400 RPG programming to Windows Server/PC Environment in SQL/Access/VB programming
  • Starkist Caribe
  • Development and implementation of a Micros POS backup/mirror system scripts and reporting migrated from Unixware 7 Server to Debian/Ubuntu Linux Servers
  • Mayagüez Resort & Casino
  • Development and implementation of a Parallel Reporting System in PHP for ITS Time and Attendance SQL Server
  • Mayaguez Resort & Casino
  • PBX migration from Nortell analog to Tadiran SIP/VOIP
  • Holiday Inn Mayagüez
  • Casino Gambling System migration from MS Hyper-v to VMWare
  • El Tropical Casino, Mayagüez
  • IHG Green Engage Program and Green Solutions for hotel sustainability implementation
  • Holiday Inn Mayagüez

Experience
Information Technology Support Specialist
Information Technology
Nov 2020 - present
Computers, Servers and End-users equipment Network
  • Management, installation and deployment of agencies Wide Area Network (WAN) infrastructure (including but not limited to installation of masts, towers, guide wires, cabling, switches, access points, and subscriber modules.)
  • Management, installation and deployment of agency's Local Area Network (LAN) infrastructure (including but not limited to installation of cables, wall boxes/plates, racks, network cabinets, raceway, switches, and wireless access points.
  • Troubleshooting, diagnose issues WAN/LAN at all agency's sites.
  • Troubleshoot and repair issues with hardware providing access to the Internet.
  • Surveillance
  • Project Management and coordination for surveillance installation with contractors.
  • Creating baseline specifications for technology equipment to be deployed.
  • Troubleshooting of issues of DVR/NVR systems, indoor /outdoor cameras.
  • Instruct Site Base Managers on how to use equipment.
  • Backup/Archive video data of incidents as requested.
  • Voice/Data/Energy
  • Management and maintenance of telecommunications PBX and analog systems.
  • Installations and of voice and data lines needed for centers.
  • Troubleshooting and repair of telecommunication issues (phones set, cables, jacks).
  • Project Management and coordination of new services with telecommunication service provider (Data / Voice).
  • Project Management and coordination of new telecommunication systems installation with contractors / vendors.
  • Liaison between Information Technology contract and agency personnel.
  • Also work on agency contracts with vendors for Energy, Voice and Data to ensure we have the best rate and up to date services.
  • Fire & Burglar Alarm
  • Trouble shoot and diagnose issue with existing equipment.
  • Work on the logistic on replacing old equipment and work closely with vendor in making sure new equipment is installed and configured for operation user.
  • Also work with Fire inspector to ensure permits and all materials submitted properly for approval.
  • Work with vendors to ensure system is up and running to max performance and system is able to communicate with proper service provider.
PHP Windows Debian Linux Routers System Analysis Database Design Disaster Recovery Network Security SQL Ubuntu VoIP Project Management Database Backups Guidewire
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Information Systems Administrator
Information Technology
Mar 2014 - Nov 2020
Provide support for all hotel systems within the hotel (PBX, LAN, WAN, PMS, POS, Casino Gaming, TV ).
  • Provide systems administration, monitoring troubleshooting, and problem resolution for the Microsoft Windows Server and Desktop environments.
  • Firewall and Security policies administration.
  • Administer and support of Microsoft Active Directory.
  • Ensure the standard configurations of all properties in the hotel/s are in line with InterContinental Hotels Group (IHG) policy and standard requirements. Ensure that these standards are enforced on a continual basis.
  • Ensure the efficient and timely communications with suppliers.
  • Provide 24 hour/7 day on-call support for I.T. as required.
  • Review contracts to ensure they comply with current IHG standards.
  • Ensure all systems expenditures are adhered to budget.
  • Provide an efficient service to both suppliers and hotel staff in a timely manner.
  • Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.
  • Director of Green Engage program.
  • Manager on Duty Responsibilities:
    • Check all aspects of all areas not just cleanliness or tidiness, but also staff attitude, appearance, manning levels, security and safety of each area, atmosphere, décor of all areas etc.
    • Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis.
    • Should there be any urgent engineering issues follow up immediately with duty technician.
    • Observe and assist all hotel employees including evaluate their performance both Behaviour and Functional aspects.
    • Pay attention to possible undesirable patrons entering or exiting the hotel.
    • Coordinates with Security and local enforcement to achieve full security and protection for guests, staff and hotel property.
    • Responsible for the handling of any emergency that may develop in the hotel (Fire, Theft, etc.) and to inform the proper agencies or people of these events.
    • Act as part of the Fire Brigade/ Evacuation Team in the event of an emergency.
    • Coordinate with HR department in report of the persons injured on the property and submits the report to the management.
    • In the event of any unusual happenings within the hotel such as robbery or ransack, carries out the following procedures:
    • Informs Security immediately.
    • Calls management.
    • Informs key hotel Executive if there is any injury.
    • Supervises all personnel on shift.
    • Reports any disorders to concerned department heads for necessary action.
    • Be aware of all situations including fire alarms, power outages etc.
    • Talk and acknowledge all guest you encounter, write down any negative and positive comments.
    • Investigate and document all guests and employee's accidents.
    • Notify Human Resources Manager on all employee related injuries.
    • Ensure any guest claims, accidents and injuries are thoroughly and professionally handled.
    • Guest Services Agent:
    • Provide a service of excellence to our guests
    • Working in the Check-in, Check-out and reservations processes.
VPN Windows PHP SQL Server Debian Linux Routers System Analysis VMWare Cisco Database Design Disaster Recovery Network Security SQL Ubuntu VoIP Project Management Firewall LAN Program Management WAN
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Information Systems Specialist
Mar 2003 - Mar 2014
Systems, Network and Database Administrator.
  • Implementation and integration of cost-effective, high performance technical solutions to meet challenging business needs.
  • Support to PBX system, computers hardware, software and networking issues.
  • Administration of Windows and *nix based hybrid LAN.
  • Assist in planning, designing, troubleshooting, upgrading and evaluating of servers and storage infrastructure, including hardware and software.
  • Web page development (internet/intranet).
  • Data mining of MS-SQL Databases combining views, queries and PHP web development.
  • Organization of data for efficient reporting and retrieval.
  • Back-up for data systems.
  • Creation of electronic files in a variety of complex formats.
  • Design, development and maintenance of databases.
  • Preparation of complex reports, on-line documents and information booklets.
  • Office and client support at a helpdesk level.
  • Research, recommend and implementation of new hardware and software into the environment to increase efficiency.
  • Monitor and support internal network security, management of VPN access through Cisco routers.
  • Evaluate network communications.
  • Work with Active Directory across multiple domains, file/application servers and storage.
  • Design and implementation of security policies, internet access control with Squid Proxy Server combined with MySar Reporting.
  • Design and implementation of security policies and procedures for Disaster Recovery and backups to assure business continuity and network security.
Windows PHP Data Mining SQL Server Debian Linux Routers System Analysis Database Design Disaster Recovery Network Security SQL Ubuntu Cisco Project Management VPN
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Edit Skills
Non-cloudteam Skill
Education
Accounting Assistant
Instituto de Banca Y Comercio de Puerto Rico 1990
Computer Programming
Instituto de Banca Y Comercio de Puerto Rico 1988
Skills
Database Design
2022
18
Debian
2022
18
Disaster Recovery
2022
18
Linux
2022
18
Network Security
2022
18
PHP
2022
18
Project Management
2022
18
Routers
2022
18
SQL
2022
18
System Analysis
2022
18
Ubuntu
2022
18
Windows
2022
18
Cisco
2020
17
SQL Server
2020
17
VPN
2020
17
Data Mining
2014
11
VoIP
2022
7
Firewall
2021
6
LAN
2021
6
Program Management
2020
6
VMWare
2020
6
WAN
2021
6
MS Active Directory
2021
1
System Administration
2021
1
Windows Server
2021
1
Database Backups
2022
2
Guidewire
2022
2
DBA
2003
1
Hyper-V
2003
1
Visual Basic
2003
1
Seminars and Training
CompTIA A+, 2002
Languages
English, Intermediate
Spanish, Fluent/Bilingual