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Faye
fasieghap@icloud.com
702-218-8598
6730 Roth Dr. W
Jacksonville, FL 32209
Project Manager
16 years experience W2
0
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Average rating
135
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Summary

  • Bachelor's Degree in Business Administration with a minor in Accounting.
  • Skilled in Project Management / Business Analysis and exceeding organizational financial objectives on a consistent basis. Specialist in all facets of Medicare/Medicaid and Insurance Eligibility, Logistics, Para-Transit and Fixed Route, Call Center Management, Risk Management and Safety Protocol
  • Utilized Agile and Waterfall System Methodologies for process improvements.
  • Used Oracle Data mining tools for predictive and regression analysis.
  • Managed the sprints, logged progress and held all teams accountable.
  • Expertise in Business Analytics and Development, Budgeting, P&L and Financial Strategic Planning.
  • Proficient in EPIC Hyperspace, CORCIS, AS400, Salesforce iCloud Platform, Certified Green Belt in Lean Six Sigma, Data Mining and Mapping, Microsoft Office Professional (Excel, Word PowerPoint and Visio), Scrum Master in Agile/Scrum Platform Methodology and SQL queries.
  • Knowledge of all phases of Systems Development Life Cycle. Mapping Electronic Data Interchange (EDI) transfer of data from one computer system to another by standardized message formatting between hospitals
  • Implemented new system solutions and lead system testing and resolution of those system issues. Reporting solutions using Access and Qlik. Familiar with ERM software system such as Epic, AllScripts, CureMD, Practice Fusion, eClinicalWorks and athenahealth.
  • Acted as a liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handled changes and/or emergency transports as needed for high priority issues Document functional designs, use test cases and communication of results between the BRM's and the IT technical team.
  • Responsible for preparing Grant Proposals and responding to RFP's relevant to the industry
  • Maintains and cultivates professional relationships with Community Assistance and Outreach Programs

Experience
Project Manager
Information Technology
Feb 2016 - present
Jacksonville, FL
  • Resource allocation, project documentation, communication, stakeholder management and I including project planning, capacity planning.
  • Responsible for the Medicare/Medicaid CMS Business Improvement Process and Utilization. Strong experience in user testing and data analytics. Identify business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results.
  • Managed the process and workflow closely with their IT and BRM and report to Board members at each stage of the process and implementation. This created new opportunities to Improve Business Processes in their invoice/billing processes as well and Agile Methodologies was referenced.
  • Maintaining project documentation, tracking project activities / deliverables and driving projects to closure within the given time frame and budget by working with developers, IT and stakeholders, Currently managing 4 projects that for FY 2019 & FY 2020, with budgets ranging from $500K to $20M and requires over 20,000 man hours and monitoring the EDI between systems.
  • Successfully managed up to four major technology release projects per year, each lasting four to 12 months with budgets ranging from $100,000 to over $500,000 and requiring over 10,000 resource hours.
  • Utilized Microsoft Project / EPIC ERM for project planning and tracking of the progress of the project.
  • Oversee the Data Collection and Analysis of Screening of Emergency/Observation Intake of all hospital patients and relevant departments and reporting on conversion rates and impact analysis.
  • Liaise with Social Security Administration and Dept of Child and Family Services on EMA's and Exceptions
  • Responsible for KPI and Monthly Billing and Reviews
  • Recruits and Train New employees, administer benefit programs, and resolve HR/workplace issues and develop sound safety policies and procedures.
  • Proficient in Union Negotiations, FDA, FDOT, OSHA and HIPPA standards and requirements
HIPPA Medicaid Utilization Review Medical Records OSHA Medicare Process Improvement EDI Agile Program Management
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General / Project Manager/ Business Analyst
Information Technology
Jan 2014 - Feb 2016
Jacksonville, FL
  • Managed 3 Records Management Facilities and Shred Plant.
  • Responsible for $4 Million P&L and 30 Team members
  • Improve their Business Processes in regards to data mapping and new software integration and hosting it on their own platforms.
  • Managed Medical and Banking Retention Portfolios, Risk Management and Safety and Security
  • Managed New Construction Projects and Compliance and City Ordinances through managing vendors.
  • Responsible for Business Growth and Retention of existing clients through creating new business opportunities and sales leads.
  • Implement a comprehensive management plan for each project (Borland Groover 100% conversion to EMR and destruction of hardcopy health records and Baptist relocation and digitization of EMR.
  • Management of City of Jacksonville court records and destruction of documents that have reached retention period.
  • Held regular stakeholder meetings to keep all interested parties updated in project progress.
  • Partner with stakeholders, vendors and developers and other IT staff to ensure the design fulfills business and technical requirements.
EMR Compliance Project Management Process Improvement Agile Program Management
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Director of Operations & Safety/Project Manager/ Business Analyst
Information Technology
Mar 2013 - Jan 2014
Jacksonville, FL
  • Consult and trained with MARTA rail and trolley services
  • Stays updated on current legislation and upcoming RFP’s and Grant Applications
  • Obtained her Agile Certification
  • The Agile and Waterfall System Methodologies was utilized for both process improvements.
  • As the Business Development Manager was responsible to get stakeholders on board in terms of functionality and productivity
  • Oracle Data mining tools were used for predictive and regression analysis.
  • Assures Customer needs and requirements are met.
  • Start Up Manager for several new projects.
  • Forecast budget, oversee $20MM P&L and scheduled & billed client services.
  • Recruits and train employees for ADA & safety programs, administer benefit programs, and resolve HR/workplace issues and develop sound safety policies and procedures.
  • Proficient in Union Negotiations, FDA, FDOT and OSHA standards and requirements
  • Managed a staff of 200 plus employees
  • Call Center Supervisor and Trainer for 8 Call Center Operators and Dispatchers
OSHA Project Management Process Improvement Agile Waterfall Oracle Data mining Program Management
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Project Manager/Business Analyst
Information Technology
Dec 2010 - Mar 2013
  • Start Up Manager for several new projects
  • Forecast budget, oversee $20MM P&L and scheduled & billed client services.
  • Recruits and train employees for ADA & safety programs, administer benefit programs, and resolve HR/workplace problems/Union Negotiations
  • Managed the sprints, logged progress and held all teams accountable. This led to other projects and Business Improvement Analysis for all other contracts that met the profile and we planned expansion.
  • Role as the facilitator/educator (Scrum Master) and trainer to stakeholders.
  • FDOT Compliance and OSHA Workplace Compliance
  • Risk Management and Accident Analysis/Reduction
  • Audit preparedness and Work Comp Administration
  • Managed a staff of 200 plus employees
  • Call Center Supervisor and Trainer for 20 Call Center Operators and Dispatchers
  • Completing and assisting with Grant Applications for Government Agencies and requirements for eligibility
Project Management OSHA Compliance Audit Process Improvement Program Management
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Project Manager
Information Technology
Aug 2009 - Dec 2010
  • Directed fleet of 87 paratransit vehicles and 129 staff members.
  • Recruited and trained employees for ADA & safety programs, administered benefit programs and resolved HR/workplace problems.
  • Forecast budget and P&L of $30MM per year, drafted monthly service quality reports and ensured vehicle maintenance.
Project Management Program Management
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General Manager/Contract Manager
Information Technology
Mar 2008 - Aug 2009
Jacksonville, FL
  • Supervised 300-vehicle fleet for student transportation purposes at two terminals, as well as over 350 Employees
  • Recruited/trained/counseled employees forecast budget and coordinated between company & customer.
  • Oversaw P&L of $20MM per year and resolved union grievances.
  • Safety and Accident Reduction and Risk Management
No skills were added
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General Manager/Contract Manager
Information Technology
Mar 2006 - Mar 2008
  • Recruited driving personnel for new company branch in wake of Hurricane Katrina and eventually acquired 435 drivers, 35 mechanics and 20 office staff.
  • Instituted safety policies, trained personnel and managed benefit administration.
  • Began with 35-vehicle fleet and eventually added 365 more in one year.
  • Forecast budget, oversaw $35MM P&L and scheduled & billed client services.
  • Achieved status as Louisiana-Certified Classroom Instructor for Commercial Drivers
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Business Administration
University of South Africa UNISA
Minor: Accounting
Certifications
Certified Green Belt in Lean Six Sigma
Reasonable Suspicion Training Certification, Work Related Injury Root Cause Investigation and Report
Commercial Drivers License Holder
Certified CDL Classroom Trainer
USDOT Safety Institute Certificate: Threat Management and Emergency Response to Bus Hijackings, Terr
Skills
Program Management
2021
11
Process Improvement
2021
9
OSHA
2021
7
Agile
2021
6
Project Management
2016
6
Compliance
2016
4
EDI
2021
4
HIPPA
2021
4
Medicaid
2021
4
Medical Records
2021
4
Medicare
2021
4
Utilization Review
2021
4
Budget Management
2013
1
HIPAA
2020
1
Audit
2013
2
EMR
2016
2
Auditing
2013
1
Business Development
2016
1
Budgeting
0
1
Oracle Data mining
2014
1
Strategic Planning
0
1
Waterfall
2014
1