Work with Product Management and Product Development to manage critical customer issues and engagements
Work closely with the product management team to develop user stories and prioritize new feature and capability requests
Develop and deliver education to Technical Sales, Sales, and partners on the latest product releases
Subject Matter Expert on Lotus Notes/Domino, WebSphere Portal, and related products, IBM Collaboration products, and developing software solutions
Frequent presenter at technical conferences
Provide technical architecture consulting to customers during the pre-sales process and early implementation planning
Assist local sales engineers with technical support during the RFP and PoC process