Project Management for infrastructure implementations.

Working with customers to develop and adopt technology strategies to expand their business capabilities including customer self service custom product order processing, proposal generation, and process automation.

Researching, evaluating, and implementing infrastructure and software solutions.

Developing custom software solutions.

Work with Product Management and Product Development to manage critical customer issues and engagements

Work closely with the product management team to develop user stories and prioritize new feature and capability requests

Develop and deliver education to Technical Sales, Sales, and partners on the latest product releases

Subject Matter Expert on Lotus Notes/Domino, WebSphere Portal, and related products, IBM Collaboration products, and developing software solutions

Frequent presenter at technical conferences

Provide technical architecture consulting to customers during the pre-sales process and early implementation planning

Assist local sales engineers with technical support during the RFP and PoC process

Work with team management to develop plans and strategies for developing the skillsets for the team and Technical Sales community

Coordinate and manage engagements between the technical expertise on the team, internal IBM resources, business partners, and customers

Provide technical expertise around product selection, deployment and development best practices, and product integration to customers during the sales process and early product deployment

Work with customers and product developers to resolve complex technical issues blocking the adoption and integration of IBM products

Lead effort with software engineering to resolve issues with Single-sign on between IBM software products, resulting in a supported short-term work around, and changes to the Domino directory

Provide leadership to local IBM Sales teams in the development of Proofs of Technologies and Concept to drive product sales

Work with high profile customers and product support to manage critical support situations

Act as a focal point to provide the Technical Sales community access to a single, consistent, up to date, set of technical sales assets to use with customers

Develop and deliver educational materials and presentations for new Lotus products, providing Technical Sales, business partners, and high visibility customers with resources they could use to understand and implement the latest features of IBM collaboration software and strategy

Support the local sales and technical resources with selling the Lotus Collaboration and Knowledge Management products including K-Station, Discovery Server, and Notes/Domino

Provide technical leadership and support to customers and local sales engineers during Proof of Concept and Proof of Technology installations

Engaged with customers and software engineering to critical support issues