Key Job Responsibilities / Accomplishments: • System / Application Monitoring; Respond to Production alerts 24/7 involving multiple software system components to resolve issues and restore services as quickly as possible. Create alerts and reports using SCCM and SCOM to monitor load and usage throughout the day. • On-premise to hosting environment conversion; Assist in helping Touchworks on-premise customers migrate to new VMware environment in five company data centers and to Azure Cloud. Assist with upgrades of software version during migration. • Automation; Create PowerShell scripts and configure toolsets and thirdparty applications to automate support tasks and installation of Touchworks application. • Virtualization Platform migration; Assist with migration of multi-tenancy clients from Hyper-V to VMware.

Key Job Responsibilities / Accomplishments: • Build / Configuration; As the Operations part of the DevOps team, I helped configure and deploy code using Jenkins CI. Create and modify Ansible playbooks for system configuration and deployment to AWS and Azure. • Stage Environment Deployment; Lad design, deployment, and configuration of Stage environment in Production Data Center. Mirrored after Production for QA / QE testing of application load and platform. Page 2 of 6 • Physical to Virtual (P2V) Conversion of Data Center Infrastructure; Converted physical servers to migrating front-end systems to Amazon Web Services (Route53, EC2, VPC, ELB) • Network Design and Configuration; Provide firewall design and configuration for out Microsoft Infrastructure in a Hybrid Cloud model. • MS SQL High Availability Cluster; Built multiple MS SQL 2014 High Availability Clusters across spanning multiple Data Centers, AWS, and Azure. • Systems Engineering / Administration: Engineered and administered Windows Infrastructure (Windows 2008 / 2012 Server environment) which includes configuring IIS Sites, Active Directory, Hyper-V, etc. Deployed, setup, and configure new servers Expand Active Directory Infrastructure to the new Data Centers. Use PowerShell and other tools to perform these tasks on a daily /weekly basis. • Active Directory; Implemented and configured Active Directory as the Security and user management tool to better manage the expanding server infrastructure in AWS, Azure, and Dev / Test / Production Data Centers. • System / Application Monitoring; Responded to Dev / Test / Production alerts 24/7 involving multiple software system components to resolve issues and restore services as quickly as possible. • Automation; Created PowerShell scripts and configured toolsets and thirdparty applications to automate support tasks. • Cloud Expansion; Lead Automation and AutoScaling initiatives into Amazon Web Services (AWS) and Microsoft Azure cloud environments.

Key Job Responsibilities / Accomplishments: • Responsible for programming, troubleshooting, operations and maintenance of systems, applications, and equipment used in the provisioning and delivery of all Interactive Services. This includes all provisioning servers, video-ondemand server and storage arrays, reporting databases, entertainment and Page 3 of 6 information applications, back-office integration systems, and monitoring and management tools. • Serve as an expert for assigned applications; Configure, program, document and maintain those applications. • Manage performance, reliability and security on servers / systems. • Specific applications and devices supported and maintained include: Scientific Atlanta DNCS, Application Server, TED Server, XOD Server, BIG QAM Modulator, QPSK Modulator/Demodulator, Explorer set top box, CableCARD devices, Tandberg/Mystro BMS, Tandberg AMS, Tandberg MediaPath Catcher, Storage Array and all associated devices and components, VOD & XOD content servers and monitoring servers. • Perform software upgrades to applications running on the above devices in a manner consistent with Time Warner Cable’s change management procedures. • Maintain video source mapping, content encryption, and channel lineups for digital services Maintains Video on Demand and Pay Per View offers, including special event and special interest programming packages. • Interface with various departments with various technical levels to coordinate service activation and troubleshoot product performance issues, including Billing/IT, Marketing, Corporate, Customer Service, Technical Operations, Engineering/Maintenance, equipment vendors and contractors. • Produce, maintain and analyze reports for storage capacity, system capacity and reliability. • Update / maintain manual and computerized logs and records in accordance with Federal, and Local Government and Time Warner Cable Engineering requirements.