Key Job Responsibilities / Accomplishments: • Responsible for programming, troubleshooting, operations and maintenance of systems, applications, and equipment used in the provisioning and delivery of all Interactive Services. This includes all provisioning servers, video-ondemand server and storage arrays, reporting databases, entertainment and Page 3 of 6 information applications, back-office integration systems, and monitoring and management tools. • Serve as an expert for assigned applications; Configure, program, document and maintain those applications. • Manage performance, reliability and security on servers / systems. • Specific applications and devices supported and maintained include: Scientific Atlanta DNCS, Application Server, TED Server, XOD Server, BIG QAM Modulator, QPSK Modulator/Demodulator, Explorer set top box, CableCARD devices, Tandberg/Mystro BMS, Tandberg AMS, Tandberg MediaPath Catcher, Storage Array and all associated devices and components, VOD & XOD content servers and monitoring servers. • Perform software upgrades to applications running on the above devices in a manner consistent with Time Warner Cable’s change management procedures. • Maintain video source mapping, content encryption, and channel lineups for digital services Maintains Video on Demand and Pay Per View offers, including special event and special interest programming packages. • Interface with various departments with various technical levels to coordinate service activation and troubleshoot product performance issues, including Billing/IT, Marketing, Corporate, Customer Service, Technical Operations, Engineering/Maintenance, equipment vendors and contractors. • Produce, maintain and analyze reports for storage capacity, system capacity and reliability. • Update / maintain manual and computerized logs and records in accordance with Federal, and Local Government and Time Warner Cable Engineering requirements.