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Ann
Annie.Ames21@gmail.com
904-955-3882
5347 Clapboard Creek Dr.
Jacksonville, FL 32099
Certified Project Manager
13 years experience W2
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Summary

  • PMP Certified Project Manager
  • 9+ years of project management experience including Waterfall and Agile methodologies
  • Proficient with Microsoft Office Suite including MS Project and MS Visio, JIRA, AS400, Siebel CRM, SalesForce.com, WebEx, Google mail & applications, Expensify.com & Teamwork.com
  • 8+ years of Account Management and Business Development Experience
  • Excellent oral and written communication
  • Strong organizational skills with a detail oriented work ethic; fast learner
  • Strong independent and team work across geographically dispersed areas.
  • Successful in relationship building and collaboration with multiple organizations
  • Available to relocate & travel 50%
  • 10+ years in non-profit volunteer management ranging from fundraising, advocacy, communications, recruitment, and event coordination/planning

Experience
NPI Program Manager
Professional/Consulting Services
Aug 2016 - present
Jacksonville, FL
  • Currently managing two mid-size development projects, both involving cross-functional teams expected to launch 2019
  • Most recently led a cross-functional biomedical project team (including development & process engineering, marketing communications, business development, regulatory, quality, sales, medical and sales education, procurement/planning & operations in the launch of a new-to-market semi-robotic medical device. The WalterLorenz Surgical Assist Arm launched July 2018 (on time and under budget). Globally listed as the #1 NPI project in the organization, the first new product launch under the new Surgical Assisting Technologies Business Unit.
  • Managed multi-million dollar project budgets & NPI departmental budgets including reconciliation, forecasting and strategic planning
  • Worked with IT to develop an automated resource management tool created & implemented 2 months after start date. Trained functional management & additional project managers in processes used to identify gaps in project resourcing
  • Lead & actively participate in monthly RAMP meetings (Resource Alignment & Management Planning) focusing on NPI & Sustaining project review for officer team level including management of meeting preparation
  • Responsible for participating in and steering Portfolio Steering Committee (PSC) meetings with officer team to drive alignment on project priorities (once per quarter)
PMO Strategic Planning Project Management Program Management Medical Devices Cross-Functional Team Management
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Director of Project Management
Information Technology
Oct 2015 - Mar 2016
  • Responsible for making recommendations to management about schedules, prioritization and resource allocation with input from team members
  • Responsible for project oversight and management of multiple software development & digital marketing projects among a variety of clients which will include planning, execution, monitoring and launch of these projects
  • Managed resource planning and organizational capacity planning
  • Created, manage and track projects, including, but not limited to:Project schedules,Detailed project plans, Project scope statements,Cost estimates, Resource plans, Risk and issues logs, Status reports
  • Tailored project management and support processes to meet the needs of individual (new and/or ongoing) projects.
  • Managed the day-to-day activities of projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters
  • Communicated and collaborated with external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
  • Provided input into strategic planning and asset creation processes
  • Coached and train project team members on Software Development processes and best practices
Project Management Project Planning Strategic Planning
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I.T. - Project Manager | Business Analyst
Real Estate
Feb 2015 - Oct 2015
  • Responsible for independently working with users to collect requirements, manage timelines and expectations for multiple IT projects including migrations and software implementations
  • Responsible for documenting architecture for Microsoft 2012 server migration
  • Managed project to replace current accounting expense reporting tool with Expensify.com including timelines, roadmaps, financials, testing, implementation, corporate communications and on-going maintenance & support
  • Lead project to upgrade current Document Locator system to the latest 7.1 edition (through Columbia Soft). Worked with vendor and internal infrastructure team to create timeline, documents dependencies, create & install new servers in order to migrate to the newest version
  • Served as Project Manager & Gate-Keeper for corporate-wide chart of account migration, impacting 15 different IT systems and departments
  • Captured business requirements for multiple departments looking to upgrade CRM tool from Microsoft CRM to SalesForce.com
CRM Business Analysis Project Management Business Requirements Salesforce
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I.T. - eCommerce EDI Business Analyst
Information Technology
Sep 2014 - Feb 2015
  • Responsible for independently working with users to collect requirements, manage timelines and expectations for EDI builds and implementations and served as the key interface to the business user and development/test teams
  • Managed projects including but not limited to internal and external file connections in addition to web based applications
  • Managed connections including EDI files that follow standard ANSI (837) format, custom flat file layouts and real time web service calls
Business Analysis EDI eCommerce Strategies
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I.T. - Business Analyst - AccessBlue Issue Support
Insurance
Apr 2013 - Oct 2014
  • Analyzed data and document the results and recommendations in order to solve problems, provides information needed to make business decisions and make recommendations for continuous improvement
  • Provided technical support and training for multiple e-Tools systems including AccessBlue, Individual Sales Tool, and Consumer Web Sales and SalesForce.com
  • Created training guides and other materials for internal and external stakeholders, including the Agent Service Center, TeleDirect Sales Teams and Retail Stores
Business Analysis Salesforce Stakeholder Engagement Technical Support
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Project Consultant – Ancillary Business Team / Employer Markets Innovation
Insurance
Apr 2012 - Apr 2013
  • Managed the mass vendor-migration of the claims and customer service business sectors of all individual and group dental business by developing Business Requirements Specifications, conducting UAT testing and coordinating Florida Blue’s IT department with LSV, FCL and United Concordia
  • Facilitated development of business requirements
  • Lead development and implementation of functionality needed to propose, quote, sell, enroll and process Florida Combined Life/Life & Specialty Ventures (FCL/LSV) in BCBSF systems, consistent with BCBSF processes and functions, including leading the development of business requirements, conducting UAT testing or coordination of UAT testing with LSV resources
  • Researched and performed analyses to determine root cause of critical operational issues; develop business requirements and plans to address errors
  • Accountable for leading governance team through the prioritization of all capability requests for the LSV/FCL ancillary book; coordinate the development of the annual capability plan and then lead all product development phases for the upcoming release schedule
  • Developed and coordinated messages to promote Ancillary Market Segment functionality, worked with partner areas (i.e., Marketing, Advertising and Communications and Branding) to meet their required timelines and standards for communication to channel partners
Business Requirements Customer Service UAT
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GroupEtool Process Improvement Analyst
Insurance
Oct 2010 - Apr 2012
  • Provided technical support and training for multiple e-Tools systems including BluesEnroll, View and Pay Invoices, Small Group Proposal Tool (SGPT) and the Small Group Renewal Tool (SGRT)
  • Created training guides and other materials for internal and external stakeholders, including Agent facing departments such as the Agent Service Center, Enrollment Maintenance and Billing and others
  • Troubleshoot, analyze, track and trend opportunities and barriers to resolve all issues arising within the e-Tools systems
Technical Support Stakeholder Engagement Process Improvement Training
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Application Analyst
Insurance
Feb 2009 - Oct 2010
  • Worked internally with Blue Cross and Blue Shield of Florida and Blue Shield of California as well as externally with clients and customers to resolve issues with online enrollment and billing software
  • Self-taught data integration practices (EDI) in order to best serve clients in a timely matter. This included the importing and implementation of various data files
Data Integration EDI
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in English
University of South Carolina, 2002 -
Minor: Southern Studies
Certifications
PMP Certified Project Manager Dec
o PMP #2118704 ethic
Skills
Project Management
2021
4
Strategic Planning
2021
4
Cross-Functional Team Management
2021
3
Medical Devices
2021
3
PMO
2021
3
Program Management
2021
3
Stakeholder Engagement
2014
3
Technical Support
2014
3
Business Analysis
2015
2
EDI
2015
2
Process Improvement
2012
2
Training
2012
2
Business Requirements
2015
1
Customer Service
2013
1
Data Integration
2010
1
eCommerce Strategies
2015
1
Project Planning
2016
1
Salesforce
2015
1
UAT
2013
1
Account Management
0
1
Agile Methodology
0
1
CRM
2015
1
JIRA
0
1
Microsoft Excel
0
1
MS Project
0
1
MS Visio
0
1
Waterfall
0
1