Robert
defreib@comcast.net
904-287-0428
Jacksonville, FL 32205
Senior Analyst / Project Analyst
34 years experience W2
3
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Average rating
167
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Summary

  • A dynamic and versatile technology professional with extensive experience of hands-on project management as well as the implementation of technologies aimed at achieving positive business results and operational improvements.
  • Solid background with various technologies and vendor management, including call recording , telephony architecture, desktop support and customer interaction to consistently provide a positive user experience.
  • Strong aptitude for learning new processes and technologies, and applying this knowledge to improve the customer experience. Self-motivated and detail oriented, with strong organizational and troubleshooting skills.

Experience
Education
Skills
Avaya
2007
15
Telecommunications
2007
15
Nortel
2001
11
PBX
2001
11
Project Management
2018
11
Application Deployment
2018
10
MS SCCM
2018
10
MS Visio
2018
10
Cabling
2007
4
Call Routing
2007
4
LAN
2003
1
Network Infrastructure
2003
1
Production Support
2008
1
Program Management
2003
1
System Analysis
2008
1
WAN
2003
1