20-year BMC Remedy consultant professional engaged in all aspects of ITSM customized solutions delivery utilizing standardized SDLCs. I am highly knowledgeable and proficient since version 4.0 through the latest versions of the BMC Remedy platform, ITSM, SLM, SRM, along with Atrium CMDB and BMC Discovery.

Skills:

• Conduct user focus groups/workshops demonstrating out-of-the-box functionality, requirements gathering, gap analysis, generating implementation plans, and execution [20 years]
• Role as Business Analyst with documenting requirements, generating functional specifications, implementations [20 years]
• BMC Remedy Action Request System (ARS) (4.0 through current) platform [20 years]
• Entire ITSM (4.0 through current) suite, including SLM and SRM [20 years]
• Traditional SDLC and Agile methodologies [20 years]
• Server/network administration – Windows, Linux, Solaris, routers, load balancers, firewalls [20 years]
• BMC Remedy Smart Reporting report development [3 years]
• BMC Discovery (formerly ADDM) [2 years]
• Pentaho Data Integration (Spoon) for interacting BMC Remedy with external sources of data and applications (SCCM, ForeScout, Active Directory) [5 years]