• BMCRemedy Consultant with more than 10+ yearsof experience on BMC Remedy products. Experience in implementing Remedy (ARS) applications in the role of support, developer, consultant and as Team Leader
• Experience in Installation, Development, Deployment and Application Support of BMC Remedy tools
• Worked on support projects in shifts, working on tickets, queue management, Remedy administration work
• Worked on Prioritization of tasks and focus on customer satisfaction
• Experience of working and managing team for ITSM solution Implementation
• Extensive ARS coding development experience on BMC Remedy Admin & Developer Studio
• Upgrade Patches/Versions on Remedy Products
• Experience of working in Remedy OnDemand environment
• Working experience of Level-2 support person and worked in shifts
• Experience of working on Windows, Linux, Oracle, MS-SQL
• Extensive experience on Remedy product upgrades in standalone and Server Group environment
• Configuration and customization experience on ITSM, CMDB, ARS, Email Engine, Approval Engine
• Experience in Crystal Report creation, modification, scheduling
• Extensive experience on deployment and configuration on Remedy Mid-Tier
• Experience in creating technical documentation, user acceptance testing (UAT) and training users
• Experience in conducting end user, developer and administrator trainings for ARS and ITSM for more than 20+ users including process owners
• Experience in coding ARS Objects: Active Links, Filters, Escalations, Web Services, Forms, menus, flashboards etc.
• Experience of Action Request System starting from version 6.x to 18.x
• Experience of ITSM starting version 7.x to 18.x
• Extensive experience on Performance Tuning, administration task & troubleshooting
• Experience on data loading for CMDB, Asset Management (examples include: Software data, Hardware Inventory, company asset inventory)
• Configuration of warranties, contracts and agreements in Remedy
• Experience of Integration for SCCM 2007 (Discovery Tool), ARDBC/AREA, Email Engine, Web Services and other third-party tools
• Basic knowledge on BMC ADDM Tool
• Experience of creating simple/complex service requests in SRM
• Complete understanding of ITIL Processes and SDLC Cycle
• Worked on following ITSM modules & strong experience on customization & configuration
• BMC Remedy Incident Management/BMC Remedy Problem Management/BMC Remedy Change Management/BMC Remedy Asset Management/BMC Remedy Configuration Management Database (CMDB)/BMC Service Request Management/BMC Service Level Management/BMC Approval Engine/BMC Assignment Engine/BMC Remedy Migrator/Remedy with Smart IT and My IT

Trainings

• BMC Remedy ITSM
• BMC Remedy ARS
• Crystal Reports
• BMC Atrium Core
• CMDB
• SRM
• Remedy with Smart IT & MY IT
• Remedy Smart Reporting
• SLM
• BMC Remedy Knowledge Management
• BMC Remedy Migrator Tool
• BMC Remedy Mid-Tier Tool
• BMC AIE/Atrium Integrator
• Atlassian Tools

Operating Systems

• Windows & Linux

Database

• MS SQL Server
• Oracle