* I am the senior messaging admin in a medium sized internal IT department servicing a compliance heavy environment with multiple fully federated on premises exchange environments connected to Azure to utilize the EOP/AIP security features from Microsoft. We have approximately 250 users across the United States and India.
• I built and am maintaining a fully highly available and redundant Exchange 2016 infrastructure across multiple sites with full federation to Office 365 to incorporate EOP, AIP, and EMS + Security E5 toolsets.
• I built and maintain 2 highly available and redundant multi server Enterprise deployments in multiple domains for Skype for business messaging.
• I am the lead administrator for our Blackbery UEM, Good For Work, and Good Control servers providing mobile email and secure web browsing for mobile users. I took an existing GFW deployment and updated it to the current UEM stack with a full Blackberry Dynamics integration into Exchange, Skype for Business, and our corporate Windows Business App Store.
• I manage our SharePoint 2015 back end and am designing our Highly Available SharePoint 2019 replacement to be deployed this year.
• I am the lead administrator for all Azure and alternative cloud related initiatives. I run our internal training programs and provide internal end user support to developers who need assistance with both the Azure back end and with deployed resources.
• I designed, built, and maintain a multi VNET Azure environment with locked down connections between internal Dev, Prod, Corp, and client tied Dev environments, with locked down VPN connections between our Azure environment with our on-premise environment and with external client environments.
• I am the lead administrator for our JIRA and Confluence environments, responsible for keeping all plugins and the system itself up to date, and keeping the systems maintained during our monthly patching cycles.
• I am part of the SCCM automation team building and deploying environment wide updates, patches, scripts, and packages.
• I am the lead SCOM 2016 administrator responsible for maintaining or System Center Operations Manager environment, configuring custom tailored monitoring settings for environments spread across multiple domains.
• I designed, built, and deployed our multi domain Device42 ITAM system to provide asset tracking, IP tracking, software auditing, and network mapping. It provides a single pane of glass view into our environment to help admins proactively pull information about individual assets, and to plan for future expansion.

• I was one of the senior consultants in a mid-sized team responsible for the maintenance of several thousand servers, both Windows and Linux for clients all over the United States.
• I was responsible for managing client relationships and providing advanced technical guidance to client CIOs to help them make long term information technology related decisions that best fit their individual business.
• I provided monthly summary reports outlining all IT related operations to client CIOs giving them an easy to understand picture of what the status of their company’s technology.
• I also managed mid-level consultants at multiple clients. While working in this capacity I was both their direct supervisor for all work related to the client account and their technical escalation point.
• I acted as project manager and a senior technical resource for larger scoped project work, creating timetables as well as working with clients to ensure that the work is completed on time and on budget.
• For smaller projects, my role was as the single technical resource and client contact point for both client systems and internal resources.
• I built a training lab and started to teach junior admins about Hyper-V virtualization and virtual networks.
• I acted as a senior escalation point for help desk related tickets.
• I have completed several Microsoft Exchange and Office365 projects for environments ranging from 50 to 5000 employees with fully federated hybrid deployments.

• I was the senior administrator in a small team responsible for the remote maintenance of several hundred Windows servers running various version of server ranging from 2003 Small business to - 2012 R2 Datacenter edition as both physical servers and virtual machines on VMware vSphere and Microsoft Hyper-V hosts.
• I was responsible for managing updates to DNS records and SSL certificates for hundreds of hosted domains.
• I coordinated with a team of field technicians and clients to ensure hardware repairs or on site required issues are addressed with as little impact to operations as possible.
• I helped to update secure internal documentation and help to maintain accurate records to ensure that all technicians are able to professionally service any client.
• I was the primary contact for an enterprise managed antivirus for over 1950 endpoints including servers and workstations across more than 45 different sites with individually configured antivirus policies.
• I helped maintain a multitude of Citrix and Microsoft Terminal Server deployments for secure remote access for hundreds of users from all over the world.
• I ran a project to test and select from several hardware and software vendors a new flagship backup software and hardware solution for business continuity and backup operations protecting hundreds of servers across dozens of deployments. This solution needed to provide both local virtualization and cloud based colocation disaster recovery options that could be spun up within 90 minutes following a total site loss.
• Configured RDS gateway servers and firewalls to enable remote access for employees while maintaining a secure environment.
• Audited new clients’ IT systems and help to come up with new best practices to minimize impact of any potential failures.
• I was the lead exchange administrator in a small team responsible for managing and maintaining over 50 exchange deployments including legacy Exchange 2003 and 2007 systems along with Exchange 2010, 2013 and Office 365 in both single small business server deployments and high availability cluster environments.
• I helped assist with maintaining comprehensive backup configurations for hundreds of servers and workstations across nearly 100 customer sites utilizing Symantec Backup Exec, Cloudberry, Replbit, Veeam Backup, Storagecraft ShadowProtect, Efolder, Windows Server Backup, Datto BDR, and Efolder BDR products.

* Provide telephone support for staff, students, and parents who contact the Northeastern Service Desk
• Provide on-site desktop support for both Windows and Apple computers
• Provide training to departmental service providers in Active Directory and other enterprise IT best practices
• Handle complaints and objections and resolve problems while providing the highest levels of customer service.
• MyBackup Administrator acting as primary point of contact for all end users utilizing the university computer backup service.
• Member of VIP support team delivering 24/7 on site and remote support to executives and department deans.
• ITS Liaison for 2014 City Year Conference, ensuring all of the computer related services were in place for over 1400 attendees for the duration of the conference.
• ITS Service Desk lead for Office 365 Migration for all VIP groups within Northeastern University working with end users and Exchange administrators to quickly resolve any issues arising during the migration from on premises exchange to cloud based email.
• Attained ACMT certification in 2012 and current Windows 8 Microsoft MCSA certification in 2014
• On the team to develop a training curriculum for student employees and new full time service desk employees.
• ITS Service Desk Lead for the Secure Network Printer Migration project. This involved managing a challenging schedule due to staffing challenges for several months, labeling, identifying, changing VLAN membership, and reconfiguring network print queues for over 900 network printers across 65 buildings in multiple locations.
• Designed and set up a multinational AD forest with 2 domains located in the United States and China. Managed the vCenter infrastructure from a single point in a US datacenter. Managed the project to set up dedicated private fiber line running from Dongguan China to the company datacenter in Massachusetts and the Windows Remote App deployment for users in both countries. *

* Voice over IP and Networking specialist with experience troubleshooting and repairing both Windows servers and networking problems.
• Certified on the Mitel 3300 and Mitel 3000 phone systems
• Excellent at providing direct end user or client support and training.
• Experienced setting up, supporting, and troubleshooting Windows application servers and Domain Controllers.
• Familiar with the unique requirements of high availability, fault tolerant IT networks and communication systems with experience deploying such networks, or adapting current customer infrastructure to meet such needs.
• Excellent network troubleshooting skills, with a working knowledge covering multiple brands of switches and routers and extensive experience with their initial setup or reconfiguration for specific client needs.
• Extensive experience with Mitel 5000 system, having lead several mutli-site ground-up installations.
• My interpersonal and technical skills have caused several business and municipal customers including the Montachusetts Regional Transit Authority and the Norwich Connecticut School District to specifically request me as their primary site technician even though it often results in longer wait times for services to be rendered due to scheduling.

Performed control circuit installation, software programming, testing, and cut-in of new processor-based traffic signal controllers. * Worked as a sub foreman to Beaudry Electric during the renovation of the Price Right in Hamden, CT Duties included primary data wiring crew supervision and physical layout of new storewide communications, data, and security systems *

Performed electrical renovation, testing, and maintenance in many premier commercial venues such as City Place and Hartford Steam Boiler in Hartford, CT
• New construction, maintenance and repair of data, security, communications, and other systems within area Marriot and Westin hotels
• Critical renovation of two wings within Bradley Memorial Hospital with minimal disruption of hospital services
• Lead electrician for all low voltage wiring, including voice and data lines, at Northwest Savings Bank of Winsted, CT
• Experienced with wiring Simplex fire safety systems, both addressable and non addressable
• Electrical and data system renovation and repairs within Electro-Methods Inc, an aerospace manufacturer, South Windsor CT
• Worked on major electrical system renovations within Connecticut nursing homes
• Computer maintenance / IT lead person for the company office

P.C. Network Administrator and System Manager for law firm specializing in providing collections services to Fortune 100 clients.
• Reported directly to managing legal partner Designed and managed overall top-level network security program for all confidential information including secure remote access to relational customer databases, client-servers, and multiple computing systems
• Responsible for design, implementation, technical support and supervision of proprietary software applications as well as the Microsoft Office Suite of business applications, Outlook and Outlook Express
• Developed and ran Microsoft Office training program for over 50 non technical personnel. I was also the sole support contact for those users.
• Planned, installed, and performed all follow up training for a Trellis time and attendance system including multiple remote Mark II Employee Access Terminals and tiered levels of remote access for management also worked with vendors to integrate the time and attendance system with company payroll to create an automatic payroll system that saves the billing department a significant amount of time and money
• Conceptualized and deployed a new Management Information System (MIS) to expedite the time it took for customer files to be reviewed and prioritized for subsequent collection action trained over 40 non management personnel to use the new system. Recognized by employer for reducing number of customer files that do not receive immediate attention to well below one percent, far surpassing goal
• Managed a Tappit call monitoring system connected to the Inter-tel Eclipse PBX, and provided specific call accounting reports directly to the managing legal partner as well as to the departmental supervisors
• Experienced in high stress, time-is-of-the-essence critical business environment where the highest levels of customer service are required
• Procurement manager for all employees desktop, laptop, and other office technology equipment, including wireless networking, senior management time-value reporting system, and internal employee network security oversight
• Point-of-Contact for all software and hardware vendors, suppliers, end users and client IT staff
• Managed and maintained Windows 2000 application and domain servers for use by over 60 local users and several remote users
• Designed and initiated end-user training programs on Internet Security procedures, and general computing to ensure all employees were security conscious and possessed basic computing skills

professional division of HAMMOND organ service business that provides custom musical equipment and technical tour support to touring professional musicians worldwide * Assisted in the design and implementation of first and second-generation computer networks including workstations with Windows operating systems and Office applications, linked customer databases, setup on-line product ordering, UPS shipping integration, inventory and material handling for all web-based orders onsite technical support