Provided in-house support as the BMC Digital Workplace Advanced specialist, acting as the liaison between BMC Software Professional Services and the client’s Service Catalog team to streamline their implementation and usage of BMC Digital Workplace Advanced 3.5 and upgrade to 18.11.
- Delivered expertise as the authority for BMC Digital Workplace Catalog to build IT services with complex workflows quickly in a repeatable way.
- Migrated and streamlined a construction documentation template to facilitate service building and documentation for future study.
- Provided consulting services to guide the team to follow best practices supported by the current generation of the tool, and look ahead to future releases.