Provided in-house support as the BMC Digital Workplace Advanced specialist, acting as the liaison between BMC Software Professional Services and the client’s Service Catalog team to streamline their implementation and usage of BMC Digital Workplace Advanced 3.5 and upgrade to 18.11.

• Delivered expertise as the authority for BMC Digital Workplace Catalog to build IT services with complex workflows quickly in a repeatable way.
• Migrated and streamlined a construction documentation template to facilitate service building and documentation for future study.
• Provided consulting services to guide the team to follow best practices supported by the current generation of the tool, and look ahead to future releases.

• Performed various functions, such as solution planning, coding, QA testing, and managing client expectations around the Bluestream XDocs DITA component content management system.

Primary writer for BMC Digital Workplace Advanced, which combined the MyIT “app store” request front end for IT and business services with MyIT Service Broker catalog manager. Also contributed work to support BMC Innovation Studio and BMC Integration Studio development environments.

Unique highlights and achievements

• Designed and delivered the BMC Engage 2016 workshop “Build your own BMC MyIT Service Broker workflows to save time, reduce input errors, and increase efficiency” where 80 students learned to integrate BMC MyIT Service Broker, Remedy ITSM, and BMC Orchestrator.
• Designed the specifications and collaborated with a front-end developer and UX designer to build a pop-up embedded help system into BMC Digital Workplace Catalog and the Innovation Studio.
• Tested the installation and upgrade of BMC Digital Workplace Advanced (both MyIT and Catalog) and its integration with Remedy IT Service Management (ITSM) to streamline the process for accurate and understandable documentation.
• Recognized for software training videos delivered with the documentation.

• Performed business analyst functions such as facilitating workshops to develop user requirements, wrote web content, evangelized the use of tools and techniques to lead the organization into the future, and designed and built custom solutions using C# .NET and W3C-compliant web markup.
• Technical Communications Team Lead

Wrote and updated text and illustrations for hardware and embedded software documentation, refined and managed an automated review cycle using Word VBA macros, and the Ribbon UI.

• 10+ years tonychung.ca / codemaestro.com Provided consulting and web development expertise to small- to medium-sized businesses and non-profit organizations in all aspects of digital strategy and provide the technical basis for my ability to produce accurate documentation.