- Overall 7 years of professional IT experience and 3 years and 7 months of experience in ServiceNow platform as both Developer and Administrator.
- Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for Business workflows, ticketing or other ITSM requirements.
- A ServiceNow Technology Analyst with experience in implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge of Content Management System.
- ServiceNow specialized in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.
- Implemented ServiceNow ITOM products, including Discovery, Service Mapping, and Active Directory Password Reset (Orchestration) Applications.
- Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool. Worked on Orchestration and Service Mapping.
- Configured Service Now Discovery tool to load configuration items to CMDB. Created Custom Probes, Sensors to load custom attributes.
- Worked in configuring ServiceNow on Windows/UNIX platform with back-end as Oracle 10g Database.
- Experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC, and AJAX.
- Experience in preparing Design document, a Flow diagram, Class & Sequence diagrams for an application.
- Participated in upgraded versions of ServiceNow. (Istanbul, Jakarta, Kingston).
- Mid Server Process Configuration for Windows & Linux, Workflows, Configuration Management Database (CMDB).
- Good Knowledge of CMDB and IT Asset Management Services (ITAM)
- Well, experience in software analysis, design, and development of web-centric, object-oriented enterprise applications using Java/J2EE technologies.
- Well experienced in MVC architecture, Struts, JSF2, Spring MVC including Validations and business flow of applications.
- Experience with Service Portal creation and maintenance and Well versed in AngularJS scripting as well as CSS.
- Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM.
- Extensive knowledge of database transactions management for database related changes by integrating JDBC, Hibernate with spring.
- Was involved in the design and development of Presentation Tier using JSP, HTML, DHTML, XHTML CSS and JavaScript and AJAX.
- Used application servers like WebLogic, WebSphere, JBoss and Tomcat servers based on the client requirements and project specifications.
- Expertise in using IDE like Eclipse and NetBeans for debugging and coding standards.
- An effective communicator with excellent relationship building & interpersonal skills. Strong problem solving& organizational abilities. Good in leading, mentoring, coaching, and motivating the team to deliver the best result.
- Working experience of various phases of Software Development Life Cycle (SDLC) such as Design, Code Construction and Testing Methodologies and good working knowledge on Software Development Methodologies like RUP, Agile Scrum, Waterfall, and V-model.
TECHNICAL SKILLS:
Application Tools / Frameworks
ServiceNow (ITSM, ITOM Tool), Manage Engine (ITSM, ITOM Tool), HP Service Manager, NetBeans, Eclipse, Springs, Dreamweaver CS4, MySQL Workbench, Orchestration
Languages
C, C++, Java, J2EE, JavaScript, XML, XSL, HTML, XHTML, CSS, SQL
IDE’s
SVN IDE, Force.com IDE
Version Control Tools
Rational ClearCase, VSS, WinCVS, Requisite Pro, ClearQuest
Operating Systems
Windows XP/Vista/7, Linux, Macintosh
Web/J2EE Tech
Servlets, JSP, JDBC, Java beans, JNDI, HTML, AJAX, API, DOJO, JavaScript, CSS, XML, EJB, Hibernate, Web services, JSR 168/286
Tools
Log4j, JUnit, Apache Ant
App & Web Servers
Liferay 5.x/6.X, Weblogic Server 9.x/10.x, Jboss4.x, Tomcat 5.x/6. x., Apache
