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Chaitanya
chaitu.snow9@gmail.com
573-225-9334
Naperville, IL 60563
ServiceNow Developer
12 years experience C2C
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Average rating
171
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Summary

  • Overall 7 years of professional IT experience and 3 years and 7 months of experience in ServiceNow platform as both Developer and Administrator.
  • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for Business workflows, ticketing or other ITSM requirements.
  • A ServiceNow Technology Analyst with experience in implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge of Content Management System.
  • ServiceNow specialized in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.
  • Implemented ServiceNow ITOM products, including Discovery, Service Mapping, and Active Directory Password Reset (Orchestration) Applications.
  • Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool. Worked on Orchestration and Service Mapping.
  • Configured Service Now Discovery tool to load configuration items to CMDB. Created Custom Probes, Sensors to load custom attributes.
  • Worked in configuring ServiceNow on Windows/UNIX platform with back-end as Oracle 10g Database.
  • Experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC, and AJAX.
  • Experience in preparing Design document, a Flow diagram, Class & Sequence diagrams for an application.
  • Participated in upgraded versions of ServiceNow. (Istanbul, Jakarta, Kingston).
  • Mid Server Process Configuration for Windows & Linux, Workflows, Configuration Management Database (CMDB).
  • Good Knowledge of CMDB and IT Asset Management Services (ITAM)
  • Well, experience in software analysis, design, and development of web-centric, object-oriented enterprise applications using Java/J2EE technologies.
  • Well experienced in MVC architecture, Struts, JSF2, Spring MVC including Validations and business flow of applications.
  • Experience with Service Portal creation and maintenance and Well versed in AngularJS scripting as well as CSS.
  • Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM.
  • Extensive knowledge of database transactions management for database related changes by integrating JDBC, Hibernate with spring.
  • Was involved in the design and development of Presentation Tier using JSP, HTML, DHTML, XHTML CSS and JavaScript and AJAX.
  • Used application servers like WebLogic, WebSphere, JBoss and Tomcat servers based on the client requirements and project specifications.
  • Expertise in using IDE like Eclipse and NetBeans for debugging and coding standards.
  • An effective communicator with excellent relationship building & interpersonal skills. Strong problem solving& organizational abilities. Good in leading, mentoring, coaching, and motivating the team to deliver the best result.
  • Working experience of various phases of Software Development Life Cycle (SDLC) such as Design, Code Construction and Testing Methodologies and good working knowledge on Software Development Methodologies like RUP, Agile Scrum, Waterfall, and V-model.

TECHNICAL SKILLS:

Application Tools / Frameworks

ServiceNow (ITSM, ITOM Tool), Manage Engine (ITSM, ITOM Tool), HP Service Manager, NetBeans, Eclipse, Springs, Dreamweaver CS4, MySQL Workbench, Orchestration

Languages

C, C++, Java, J2EE, JavaScript, XML, XSL, HTML, XHTML, CSS, SQL

IDE’s

SVN IDE, Force.com IDE

Version Control Tools

Rational ClearCase, VSS, WinCVS, Requisite Pro, ClearQuest

Operating Systems

Windows XP/Vista/7, Linux, Macintosh

Web/J2EE Tech

Servlets, JSP, JDBC, Java beans, JNDI, HTML, AJAX, API, DOJO, JavaScript, CSS, XML, EJB, Hibernate, Web services, JSR 168/286

Tools

Log4j, JUnit, Apache Ant

App & Web Servers

Liferay 5.x/6.X, Weblogic Server 9.x/10.x, Jboss4.x, Tomcat 5.x/6. x., Apache

Experience
Education
Master's in Technology/Industrial Sciences
not provided
Skills
XML
2021
6
HTML
2018
5
ITIL
2021
5
ITOM
2021
5
ITSM
2021
5
JavaScript
2018
5
WebServices
2018
5
Hibernate
2017
4
Oracle
2018
4
SOAP
2017
4
Windows
2021
4
AngularJS
2021
3
Business Analysis
2021
3
Design Patterns
2015
3
EJB
2015
3
IBM WebSphere
2015
3
IBM Websphere MQ
2015
3
J2EE
2015
3
Java
2015
3
Java Servlet
2015
3
Javabeans
2015
3
JDBC
2016
3
JSP
2015
3
Scripting
2021
3
ServiceNow
2021
3
Servicenow Developer
2021
3
Spring
2015
3
SQL
2016
3
Stored Procedure
2015
3
Struts
2015
3
UI
2021
3
WSAD
2015
3
Agile Methodology
2021
2
Client Scripts
2021
2
Continuous Integration
2018
2
LDAP
2018
2
PowerShell
2018
2
AirWatch
2017
1
AJAX
2021
1
API Development
2018
1
CSS
2018
1
MS Azure
2018
1
Perl
2018
1
REST
2017
1
Scrum
2017
1
ServiceNow Orchestration
2018
1
Shell Scripts
2017
1
SSH
2017
1
TOAD
2018
1
VPN
2017
1
Adobe Dreamweaver
0
1
Apache
2016
1
Apache Tomcat
0
1
Asset Management
2015
1
BEA WebLogic
0
1
C
0
1
C++
0
1
Compliance
2015
1
Database Backups
2015
1
Database Upgrades
2015
1
Eclipse
0
1
JBOSS BRMS
0
1
JNDI
0
1
jQuery
2016
1
JSON
2016
1
Junit
0
1
Linux
0
1
Log4J
2016
1
Microsoft Excel
2016
1
MS Active Directory
2015
1
MVC
0
1
MySQL
0
1
Netbeans
0
1
Project Management
0
1
SaaS
0
1
Servicenow Admin
2015
1
ServiceNow ITSM
2015
1
SVN
0
1
UNIX
0
1
XSL
0
1