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Pamela
pamellanelson@yahoo.com
901-779-0433
Memphis, TN 38103
IT PM/Business Systems Analyst
16 years experience W2
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Summary

  • 25+ years of experience as a Project Manager, Business Analyst, Data Analyst, Business Process, Lead QA activities..
  • Over 25+ years of Information technology
  • Defined business processes, business analysis on data, integrated systems, and incorporated standards and best practices.
  • Supervisory experience in managing 40+ team members including offshore models.
  • ICOMS/Billing experience in business processing and implementing projects.
  • Extensive healthcare data background working with EPIC, PACS, HEDIS, ICD9-10 conversions, HL7, healthcare enrollment data, and performing joins, inner-joins and defined queried information.
  • Extensive experience with Oracle environment for over 10 years; HRIS experience in the analyst fundamentals
  • Excellent ServiceNow implementation and user skills
  • Excellent data modeling experience; used ErWin software/application.
  • Good Pega skills in BPM (3 years)
  • Great experience with implementing COTS and customizing if needed.
  • Strong background in maintaining interface tables using SQL and PSQL to query information.
  • Maintained release scripts for induction into the various test and ultimately production environment.
  • Participated in software audit as permitted.
  • Understanding of databases and how to write and execute basic SQL and PLSQL
  • Experience with SOA and .net frameworks (written code for SOA infrastructure)
  • Wrote Functional Requirements/Design Documentation and BRDs
  • Motivated, personable business professional with multiple technical disciplines and talent for quickly mastering technology.
  • Accustomed to communicating with all levels of management and end-users.
  • Expertise with both Oracle and JDA supply chain management software; approximately 2 years as I have worked on three projects that implemented this software including PCDHP, SLI Global (Arizona based) and ProBuild companies
  • Demonstrated history of producing accurate, test strategies, design specifications for integration within the Finance, Healthcare industry and Oil & Gas and placing deliverables and release candidates into the copy environments/production
  • Held numerous positions in change management in placing RICE (Oracle) items into production as warranted
  • Have CPQ experience with Level III and PCDHC as well as FPX

Experience
Software Consultant
Information Technology
Oct 2017 - Jul 2018
  • Building websites; managed website; made updates
  • Assisted in re-organizing office to support 473 units
  • Created .net infrastructure and SOA service-oriented protocols
  • Set up configurations pursuant to SOA infrastructure
.NET SOA
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IT PM/Business Systems Analyst/QA/OTC Business Analyst
Information Technology
Jan 2017 - Jul 2018
  • IT PM/Business Systems Analyst/QA/OTC Business Analyst Consultant Various Clients
Business Analysis BSA Quality Assurance System Analysis
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IT PM
Information Technology
Jun 2017 - Sep 2017
  • Managed tier 3 Remedy tickets to resolution
  • Worked with field installation reps to resolve client issues
  • Worked with developers to identify and defects and enhancements
  • Vascilated between 5 applications to check provisioning on equipment/what would resolve the issue
MS Visio
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IT PM/Business Systems Analyst/OTC Business Analyst
Information Technology
Mar 2016 - Jun 2017
  • Managed all test cases and strategies for OTC workflows
  • Resolved issues and defects within OTC
  • Developed in PLSQL and SQL
  • Worked using ServiceNow BA application
  • Worked with developers to identify and defects and enhancements
  • Wrote test plans, test strategy and all project artifacts. Stored in SharePoint
  • Worked with SAP
  • Managed data warehousing using Teradata
Business Analysis Data Warehousing MS SharePoint SQL System Analysis BSA SAP
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IT PM/Business Systems Analyst/QA
Information Technology
Aug 2010 - Mar 2016
Broomfield, CO
  • Created all business analyst templates using ServiceNow and did gap analysis of legacy data.
  • Worked directly with Investment software applications (Sim Corp) and data modeling as required.
  • Used CPQ (Configure, Price and Quote) activities and software effective bidding and analysis
  • Acted as system administrator for various applications in MS Office and Active Directory.
  • Gathered requirements for all projects including identity management scenarios.
  • Wrote project plans for upcoming projects WBS.
  • Resource placements
  • Installed CMS
  • Implemented ServiceNow BA tool
  • Participated in software audits to determine impact analysis
  • Tested all applications/in-house automation using HPQC for Java based applications and Selenium for web based applications
  • Activities included sprint planning, daily stand-ups, and retrospectives; drafting user stories, using acceptance criteria to form test cases
  • I lead the test team in creating manual and automated test plans and test cases for the Oracle R12 Financial applications, including AP, AR, GL, and FA.
  • This improved development deliverable by 40% due to the details of the use cases and test driven development.
  • Used QTP for automated testing
  • SCM and ES Finance Oracle modules – configured OM, IM, WIP, BOM, OTC, P2P
Auditing Business Analysis Project Management Project Planning Selenium Automated Testing HP QTP Test Case Preparation Test Planning BSA Java Load Testing Quality Assurance System Analysis System Administration
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Business Systems Analyst/QA
Information Technology
Feb 2009 - Aug 2010
  • Formulated legacy data extracted from healthcare institutions using SQL
  • Tested all SharePoint/web interface reports derived from "cube" data using Selenium
  • Wrote and tested 200+ test cases using Test Manager for requirements traceability and stakeholder expectations.
  • Created test cases from requirements
  • Developed ICD-10 test formulas as well as ICD-9-ICD 10

BSA Project Management Selenium SQL Test Case Preparation Quality Assurance System Analysis
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Business Systems Analyst
Information Technology
Jan 2007 - Jan 2009
  • Formulated legacy data extracted from healthcare institutions using SQL
  • Responsible for documenting all HL7 protocols with architecture team and verifying functional and non-functional requirements
  • Used ServiceNow BA modules as requested
  • Mapped HL7 data to EMR as requested for technical specifications
  • Identified process for ECG data for HL7 mapping
  • Developed data into and added to protocols for ICD 10 verifications
BSA EMR SQL System Analysis
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Business Administration/Broadcast Journalism
Howard University
Skills
BSA
2018
11
System Analysis
2018
11
Business Analysis
2018
8
Quality Assurance
2018
8
Project Management
2016
7
Selenium
2016
7
Test Case Preparation
2016
7
Auditing
2016
6
Automated Testing
2016
6
HP QTP
2016
6
Java
2016
6
Load Testing
2016
6
Project Planning
2016
6
System Administration
2016
6
Test Planning
2016
6
SQL
2017
4
EMR
2009
2
.NET
2018
1
Data Warehousing
2017
1
MS SharePoint
2017
1
SAP
2017
1
SOA
2018
1
Change Management
0
1
Microsoft Excel
0
1
MS Visio
2017
1
Pega
0
1