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Bobbie
bjoevans@yahoo.com
408-393-0045
1355 Danby Avenue
San Jose, CA 95132
Program Administrator
11 years experience W2
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Summary

History of working in high energy environments with ability to think in a forward direction to benefit both short and long term goals. "No job is too big or too small". Core Knowledge & Skill Areas Organizational Leadership Family -Focused Services and Front-Facing Client Excellence Budget and Resource / Food Bank Management Internal Communications, Staff Training and Development Scheduling and Office Management Community Outreach Initiatives Policy and Procedure Development Security Analyst and Risk Assessment Passion, devotion and companionship to all my clients

Experience
Program Administrator
Jun 2017 - Sep 2017
Fremont, CA
Responsible for Accounts Receivable that included keeping track of customer payments and revenues, maintaining open receivables, perform collections if necessary. Maintain records online and/or filing jobs for audit purposes. Responsible for company credit card charges job categorization and reconciliation. Maintained the company safety manual, OSHA certified, understanding of job site safety regulations as per Cal OSHA, guided on-site supervisors of safety topics and their requirements. Maintenance of new employee packets, employee application process, creating employee forms, and completion of employee correspondence. Maintained vehicle maintenance records, communication with employees on their vehicles, maintained all DMV records. Responsible for the branding, website overseeing, and advertisement. Responsible for keeping the office running smoothly, answering phones, and making sure the employee break area was fully stocked and cleaned.
Auditing
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Chiropractic Assistant
Sep 2016 - Jun 2017
* Responsible for patient care, including forward-facing communications and scheduling for a busy office. Handled all financial records including medical insurance billing and collections, maintaining accurate and complete records in compliance with HIPAA, developed financial acumen, and assisted in marketing via social media to help grow the business.
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Assistant Warehouse Manager
Jun 2015 - Sep 2016
San Jose, CA
Reported directly to the Pastor of the Reaching Out program. Complete responsibility for coordinating warehouse activities including pick-up scheduling, maintaining records and inventory levels of all food supplies, coordinating "just in time" type scheduling for perishable food donations. Assisted when needed to coordinate records of recipients, volumes of donations and outflow to families. Managed to "split the loaves and fishes" when weekly inflow of donations was lower than predicted outflow to families. No one ever left empty-handed. Inventory management including FIFO (first in first out) flow, keeping records of expiration dates, and worked as Liaison with SJ Food Bank to receive appropriate types of food donations for the families served by the Cathedral. Worked fulltime, but donated half my salary back to the Cathedral.
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Assistant Office Manager
Jun 2012 - Sep 2014
Administrative Manager of all Front Desk staff. Handled payroll, staff scheduling, billing and accounts receivable for a very busy and successful children's swim academy. Served 3,000 students/ month. Managed all contracted outside services and inventory for the facility, and was the General Oversight for the entire facility and tracked service usage. Scheduled private lessons, oversaw all the personal trainers' schedules, and scheduled all group exercise classes. *
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Independent Contractor
Medical Devices
Jan 2011 - Jan 2013
Managed Care Client-facing role, helping individuals with disabilities and various physical and emotional limitations to reach their potential. Personal assistant to clients, as a CA State Certified Nurse Assistant, including guidance and care to teach life skills such as daily living, ambulation and range of motion physical fitness. Took personal care and devoted my love and passion to be a true personal companion to each and every client.
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Edit Skills
Non-cloudteam Skill
Education
Business Management
Liberty University 2015
Computer Science & Computer Security
Mission College 1994
Certifications
achieved during my role as a CHHA/CNA include
o Nursing Assistant (CNA) Program- CA State Certified Nurse Assistant o Home Health Aid (HHA) Progra
Senior Information Security Analyst
VISA International - Foster City, CA
Security Administrator for MVS/RACF, NT, UNIX, Defender, and other platforms
Managed INFOMAN - Problem/Change Management, managed Email queue from customers
Participated and Lead projects to help translate and automate security and business requirements int
Participated and Lead in the closure of Internal Audit Findings/Requests
Managed the resolution of security violations using tools such as ESM and DSMON
Implemented security policies and procedures
Participated in automating Certification tool, conducted annual certification on MVS and UNIX platfo
Managed consultants, temporary Manager while manager was on maternity leave, and responsible for tra
Implemented measures on the mainframe systems to prevent fraud
Manipulated mainframe systems data to excel, creating pivot tables, providing reports to upper manag
Analyzed different software such as Aveksa to implement a new Certification tool at Visa
Support audit findings that were assigned to Information Security Office, solely responsible for wor
Communicated new policies verbally and written to team members and outside departments, and managing
Skills
Microsoft Office
2017
18
Mainframe
2008
12
TSO
2008
12
DB2
2008
10
RACF
2008
10
Vanguard
2008
10
CICS
2008
10
VM3
2008
10
Windows NT
2008
10
Auditing
2017
1
Microsoft Excel
0
1