Carol
carol.chavers525@comcast.net
313-647-2636
40525 Heatherlea Court
Clinton Township, MI 48038
Mortgage IT Provisioning and Access Administrator
25 years experience W2
3
Recommendations
Average rating
199
Profile views
Summary

  • Identity Access Management, using Active Directory Users Computers and Control Panel (Exchange) Provisioning and De-Provisioning processes.
  • Able to interact professionally with people of all levels and works well independently or in a group setting.
  • Ability to multi-task, strong sense of urgency, takes initiative, commitment to meeting SLA's and able to provide 24x7 during on-call periods.
  • I am an understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty.

Hands on experienced with:

  • AS400 Operations, UNIX User Set-up
  • Password Issues
  • Customer Service Management
  • Problem Solving
  • Maintain Menu Options on AS400
  • Team Work
  • Remedy/BMC/Tivoli Ticket Management
  • Maintaining Database/Accurate Data entry
  • Ability to Multi-Task
  • Prioritizing, Planning and Organizing
  • Community Manager (Ticket System)
  • Active Directory (Administration)

Experience
Education
Attended in Business
Finney High School
Related Courses
Computer Basics, Excel 2010 - Microsoft Office,
Essentials of Leadership: Developing Extraordinary Leaders,
Certifications
AS400 Operator
Quality Computer Service
6425 Configuring Windows Server 2008 Active Directory Domain Services
New Horizons Computer Learning Centers
Skills
AS/400
2016
17
Technical Support
2021
16
BMC Remedy
2005
7
Database Backups
2005
7
Problem Solving
2005
7
Customer Service
2012
6
IBM I Access
2021
5
MS Active Directory
2021
5
MS Visio
2021
5
Provisioning
2021
5
PowerShell
2016
3
Black Box Testing
2006
1
Database Upgrades
2006
1
IMAGE
2006
1
Laptops
2006
1
System Administration
2006
1
Data Entry
0
1
IAM
0
1
Microsoft Excel
0
1
Tivoli
0
1
UNIX
0
1