education. Developed front-end editor for new VM/CMS COBOL system. Developed GE Fortran modules for hardware cost system. Maintained Customer Trouble Reporting System discovered, corrected, and documented [i.e., sent out warning that REPORTED key trouble metric would TRIPLE!] major, long-standing error. COBOL, FORTRAN, JCL, TSO ISPF PDF EducationM.A. in English