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Bianca
bianca.dean@live.com
405-812-1232
Oklahoma City, OK 73199
Business Analyst - Product Owner
4 years experience W2
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Summary

Project/Program Management | Cutting-edge Technical Solutions | Hardware/Software Configuration IT Management | System Upgrades & Optimization | System Migration | Capacity Planning Customized Reports & Dashboards | Business Intelligence | Business Analysis| Database Design| Client to Business POC Technical Proficiencies

Experience
Helpdesk Business Analyst - Salesforce Product Owner
Nov 2018 - Apr 2019
Oklahoma City, OK
Leveraged a blend of technical and analytical expertise in developing standard/custom reports and dashboards summarizing business and financial data for review by executives, managers, clients, and stakeholders. Gathered current business intelligence and trend data to support recommendations for action while evaluating competitive market strategies through analysis of related product, market, and share trends. Managed the overall process of migrating ITSM to Salesforce for IT departments.
• POC between client/stakeholders and technical teams. Responsibilities included communicating client/stakeholder needs to internal development teams, ensuring product deliverables were in line with requirements prior to launch and supporting the finished product by maintaining contact with client/stakeholders
• Provided 24/7 support and training for client/stakeholders
• Conducted tests in a Sandbox environment to ensure that intelligence consistency with defined needs prior to launch
• Developed and implemented business intelligence tools and systems, including design of databases, spreadsheets, and outputs
• Validated specifications for business intelligence and information technology (IT) reports, dashboards, and other outputs
• Managed all aspects of maintaining and updating business intelligence tools, databases, dashboards, systems, and methods
• Formulated and evaluated technical design documentation to ensure the accurate development of technology solutions
• Utilized a variety of business intelligence tools to identify and monitor current and potential customers
• Devised and applied robust implementation plans that include analyses such as cost-benefit or return on investment (ROI)
• Initiated and executed a project communication plan to monitor and coordinate project progress.
• Performed negotiations with project stakeholders and suppliers to acquire resources or materials in a cost-effective manner
• Organized IT projects meetings, submitted project deliverables, and ensured adherence to quality standards
Certified Scrum Product Owner Business Analysis Salesforce Sandbox Analysis ITSM
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Non-cloudteam Skill
Education
Certifications
Product Owner
Scrum Alliance, 2019
Skills
Analysis
2019
1
Business Analysis
2019
1
Certified Scrum Product Owner
2019
1
ITSM
2019
1
Salesforce
2019
1
Sandbox
2019
1