OF IT and MANAGEMENT SKILLS
• Scrum Agile Methodology Team Management for PC Refresh projects.
• Kanban Agile Methodology in IT Project Management.
• Waterfall Project Management of Prince Georges County OIT Service Desk.
• Info Security using FISMA and NIST compliance standards.
• AWS Cloud EC2 instances, ELB, Auto Scale, CloudFormation, CloudFront.
• AWS EBS, S3, Glazier, RDS, VPC, CloudTrail, LightSail, Security Groups.
• Extensive knowledge of Windows XP/7/8/10.
• Active Directory accounts and device management (password resets, disables, adding, removes, etc)
• SCCM, AD-AUDIT PLUS, Print Server (Windows server 2008/2012)
• Office 365 Accounts Management (Single-Sign-On) and Administration.
• Linux Centos 6/7 Administration.
• TCP/IP for LAN, WAN and Wi-Fi, Switching and NAT Routing Networking Configurations.
• Remote desktop support.
• Highly proficient with Microsoft Office 365 Suite (Excel, Word, Outlook, PowerPoint, etc)
• Desktop and Laptop Break-fix.
• Imaging and PC Refresh.
• VMware virtual Machine support.
• EasyVista Ticketing system.
• SAP Accounts and password resets.
• Mainframe (Dynacom) password resets and accounts unlock.
• Ethernet cabling and network configurations, patch panel, rack-mounting, etc.
• Installation and configuration of network printers, fax machines, scanners etc.