* Manage consumer and business banking application server governance and process to ensure compliance with corporate standards.
• Project Manager/Product Owner - Developed standard vendor critical incident reporting process for consistent reporting of outages/incidents. Result rapid engagement of level 1 support quick issue resolution reduced Mean Time to Recover.
• Project Manager - Project to improve quality of vendor information between Vendor Management Defined processes to synchronize systems of record and develop automated data feeds.
• Project Manager/Product Owner - Directed clean-up of Business Partner Network connectivity, resulting in cost savings in excess of $50k/month.
• Product Owner - Developed requirements/Use Cases for creation of application hygiene dashboard to identify critical issues for quick resolution, reducing outages.
• Coordinator - Business Resiliency Invocation for Hurricane Irma, providing staff of 1200 with preparatory guidance, tracking safety and conducting daily status calls. Technology Operations Lead