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Westerville, OH 43081
24 years experience W2
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Jun 2018 - present
* Accepted severance package from previous employer to travel, attend elderly parents, settle into condominium and rejuvenate. * Completed Project Management Training
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Mar 2018 - Jun 2018
from PMI certified instructor. Attended technical seminars from Cisco, Microsoft. .
• Passed PMI PMP Certification exam 08/28/2019
• Currently taking Scrum Master Certification Training. Anticipate Certification October 2019
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Application Service Governance Lead
Apr 2002 - Mar 2018
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Sourcing and Technology
Apr 2016 - Apr 2002
* Manage consumer and business banking application server governance and process to ensure compliance with corporate standards.
• Project Manager/Product Owner - Developed standard vendor critical incident reporting process for consistent reporting of outages/incidents. Result rapid engagement of level 1 support quick issue resolution reduced Mean Time to Recover.
• Project Manager - Project to improve quality of vendor information between Vendor Management Defined processes to synchronize systems of record and develop automated data feeds.
• Project Manager/Product Owner - Directed clean-up of Business Partner Network connectivity, resulting in cost savings in excess of $50k/month.
• Product Owner - Developed requirements/Use Cases for creation of application hygiene dashboard to identify critical issues for quick resolution, reducing outages.
• Coordinator - Business Resiliency Invocation for Hurricane Irma, providing staff of 1200 with preparatory guidance, tracking safety and conducting daily status calls. Technology Operations Lead
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Manager - Data Integrity and Order Interfaces
May 1998 - Apr 2002
Denver, CO
Communications Manager - Data Integrity and Order Interfaces
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Non-cloudteam Skill
Electronics Engineering Technology
DeVry Institute of Technology
ITIL Intermediate Certification in IT Continual Service Improvement
ITIL Foundations Certificate in IT Service Management
Project Management Professional Certification
Certified Scrum Master Training - Certification