Responsible for project management, process improvement and business unit operations at the “Bill Factory”, printing, processing and mailing over 1,000,000 utility bills per year and operates as a profit center with billable services over $1,000,000 per year. Business unit operations include day-to-day operation, updates to bill template, bill stock and envelopes, material and equipment purchasing. Special projects included XP Agile and Test Driven Development seminar and evangelism, digital lock box implementation, pre-sorted postage initiation and savings, and facility management and facility relocation.