• Over 7+ years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Experience on Sales force CRM platform and worked on different environment of SFDC such as sales cloud, Service Cloud and Marketing Cloud.
• Involved in emphasizing Sales Cloud and Service Cloud and Oversee current Sales Cloud & Service Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
• Implemented Lightning Experience UI in my SalesForce organization.
• Worked on Lightning component to provide customized search functionality.
• Created workflow rules, Case escalation rules, Case assignment rules in service cloud.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Strong Experience in creating, managing Applications, Custom Objects, Custom Tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules and Approval Process, SOQL, SOSL and Governor Limits.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Experience on Integration, Integrated Salesforce with different External System performed both inbound and outbound using SOAP as well as REST API.
• Proficient in AMP Scripting and Content Builder.
• Extensive experience in using continuous integration tools like JIRA, Jenkins and bitbucket.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
• Advanced Knowledge of APEX, including but not limited to Scheduling, Web Services API, Triggers, Custom Controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Experience in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, AJAX and CSS.
• Excellent analytical, de-bugging skills and documentation skills.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Team player with excellent interpersonal skills, self-motivated, dedicated and understanding the demands of system maintenance and has good customer support experience and always ready to discuss on latest changes in technology and their automation concepts

Technology Skills:

Salesforce.com Administration

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Salesforce.com Development:

Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, Ajax, XML, REST, SOAP API’s.

Languages:

Java, JSP, XML, HTML, Java Script, CSS

Tools/Utilities:

Eclipse, Force.com IDE, Workbench, SOQL Explorer, Data loader, Import Wizard.

Databases:

MS SQL Server 2005.

Software:

MS Office, Adobe Photoshop, MS Excel

Operating Systems:

Windows 98/2000/XP/2003/vista, UNIX.