Worked as a Business Analyst for Pre-paid cards Target and Mexico. Participated in the complete process from requirements gathering to the live deployment of the product including all card functionalities and 3rd party vendor requirements
- Interfaced with stakeholders and facilitated communication between business users and IT department and worked as a liaison between them to submit requirement changes, clarify questions and issues for the new pre-paid cards
- Involved in creating targeted questionnaires and interviews for SME's and business users to gather requirements
- Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements and transformed them into business, functional and technical requirement specifications (BRD, FRD and ; modeled business process flows using UML, activity and sequence diagrams. Also, generated and presented reports using SQL
- Involved in Feasibility and Risk Analysis to identify the business critical and high risk areas of the application
- Developed data flow diagrams, illustrating the flow of data from the legacy systems into the application database tables, along with checkpoints for testing/verification
- Prepared use case documents to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
- Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application
- Collaborated with the QA team in reviewing and validating test plans and test cases ensuring that the final application catered to the user requirements
- Worked extensively with multiple teams to break epics into user stories that can be accepted into a 2 week cycle and prioritizing these user stories
- Conducted Gap analysis to understand additional functionalities to be incorporated into the new application
- Managed Scrum boards and organizing stand-ups, meetings and also continuously updating business on the progress
- Assisted the Product manager to determine the initial in scope/ out of scope for all projects and assist in the preparation of the project charter
- Developed and analyzed agile team performance reports (velocity and burndown charts) of the team members for the completed sprints for their velocity and provides notations of performance deviations and anomalies
- Developed sprint review reports and represent the anomalies, observations, sprint progress, demos and also developed the sprint retrospective reports
- Worked with 3rd party vendors that provided physical cards to validate proper card generation along with proper card details and images that are being deployed in pre-production environment and working with marketing team to verify them
- Provided the plan design documents and analyzed the high-level requirements for the merchant platform and the appropriate settlements involved with this
- Worked on POS transactions, check deposits, fraud transactions, settlements, email triggers, customer service application and DB
- Collected, analyzed, validated and disseminated customer requirements and data required to successfully implement and manage MTM auditing flows
- Assisted in designing and creation of training material and conducted internal training sessions for business users on the functionalities of pre-paid cards
- Worked with end users to perform unit, system and regression testing and developed documentation to detail this testing process
- Provide analysis of current auditing and reporting practices
- Identified technical requirements and translated to adequate technical stories (eg. API creating, integrations, code refactoring etc.)
- Collaborate with internal auditing teams and internal Service Business units to help define and support clients distribution business model to ensure scalability and efficiency
- Developed workflow, screen mock-ups and conversion requirements for all transaction related activities
- Submitted MTM audit memorandums to operations management that outline the root cause of identified issues as well as provide recommendations for corrective actions, system and procedural modification and enhancements to improve service and quality
- Created Business requirements document to work on card generation with FISERV
- Helped with validation of production issues and providing support to customer support team
- Participated in the completed process of implementing payment process, KYC and adding debit, credit and bank accounts to accounts. Also, was part of the fee, credit risk and settlement process
Environment: Java, TFS, MTM, QC, QTP, UNIX, JIRA, JUnit, SOAP UI, SOAP, RESTful, Jenkins, Git, HTML, XML, JavaScript, Web Services, IBM HTTP Server, MS Office and Windows, SQL, Rally
Lead Quality Engineer
Pre-approved Loans and Card Transactions
Worked as a Lead Quality Engineer for Pre-approved Loans. Participated in the complete process from requirements gathering to the live deployment of the product. Managed on-shore and off-shore resources that included manual and automation testers for the multiple projects
- Creating/Verifying tasks, test cases, automating the test cases, running them, creating tickets and updating the user stories accordingly in TFS
- Coordinating with multiple teams for testing. Managing onshore and offshore resources and allocating and following up on work for all resources
- Verifying all functionalities are being covered in the test cases and validating the complete functionality of the cards including generating the cards, transactions on the cards, payments, linking other accounts, POS transactions, email triggers, credit risk, settlements, merchant transactions and loan approval process
- Conducting regression testing for every sprint and keeping track of the bugs/issues raised
Lead Quality Engineer
Integrations with Third Parties, Account Creation, Account Management, Emails
Worked as the Lead Quality Engineer for the Integrations team. Worked with partners and merchants for testing the flow of the cards, transactions, account creation, account management and emails. Managed onshore and offshore teams. Built automation scripts in Selenium for this project from scratch
Environment: Java, Eclipse, Selenium, Selenium IDE/Web Driver 2, TFS, QC, QTP, UNIX, JIRA, JUnit, SOAP UI, SOAP, RESTful, Jenkins, Git, HTML, XML, JavaScript, Web Services, IBM HTTP Server, MS Office and Windows, SQL, Rally, MS Excel