Working as the Sr. Business Analyst for Field Management APP. This application is used to show the tasks assigned and the status of those tasks along with additional features to indicate the current status and details on the tasks.

• Designed and developed BRD, RTM, Requirement clarification tracker, test plan, system readiness and test strategies for the applications
• Developed standards, methods and procedures to determine data quality using TFS
• Assisting the Product manager to determine the initial in scope/ out of scope for all projects and assist in the preparation of project charter, test plans and test reports by using TFS
• Working in Agile/Scrum environment, partnered with business stakeholders and product managers in defining agile requirements (Epics/Functions/Stories)
• Participating and managing daily scrum meetings, sprint review to provide feedback and make decisions to move the user stories to sprint backlog or product backlog
• Supporting the Data Warehouse team in testing data extracts by using Microsoft SQL Server management studio, reports, metrics and dashboards in Cognos and Tableau to ensure data quality before every release
• Contribute to software process documentation to ensure technical accuracy, compliance to mitigate risks and to attain better project results by creating and maintaining the projects
• Creating Source to target mappings for data migration and data flow diagrams between source and target
• Work with KPI, Data Governance, Data Completeness, Data Transformation, Data Quality, Integration, UAT testing and Regression testing
• Write SQL queries to validate that actual test results match with expected results in Microsoft SQL server
• Creating test scripts and using SQL programming to validate data points against transactional systems and data warehouse
• Prepare guides for UAT & Production readiness for testing efforts
• Preparing data summary sheets for business users for their sign off
• Actively participated in identifying the best GUI interface for the application
• Documented process descriptions, process flows, robust use cases, workflows and screen mock-ups.
• Projected the completed work to business users and proactively identified challenges that can be solved with system and process improvements

Environment: TFS, Salesforce, SQL Server, Visio, MS Office Suite, SharePoint, Microservices, MTM, Cognos, Tableau, Json

Worked as the Business Analyst for Wallet Provisioning that supports in-app provisioning within a secure session for ApplePay, SamsungPay, MasterPass and updates to Commercial Loans

• Documented requirements in Software requirements specification (SRS) and Functional Requirements Document (FRD)
• Decomposed the high level business requirements into functional and non-functional requirements
• Conducted the Requirement Analysis Sessions (RAS) with all the stakeholders of the project
• Gathered user requirements, developed functional and technical specification
• Created the design specification document for the application concerning the architecture of Identity and Access Management (IAM) for user account access and role specific functionalities
• Created wireframes and mockups for the GUI for giving clear-cut picture to the developer
• Worked with Engineering team to develop Loan IQ environments for demonstrations
• Made use of Use Cases and UML diagrams to demonstrate the working of the system
• Worked with management to identify issues and risks that may have an effect on the quality of deliverables
• Involved in Gap Analysis and Risk Analysis
• Conducted Joint Application Development (JAD) sessions with all the stakeholders of the project
• Conducted interviews with data source vendors to capture the data needs from different sources and in different file formats
• Analyzed and developed business requirements and presented alternative technology solutions to meet the requirements
• Worked on SQL server to generate data and reports for business users
• Conducted daily Scrum meetings and created user stories
• Worked with the Quality Management team to ensure that requirements documentation can be easily translated into test plans and ensure that proper testing plans have been completed. Also, making sure CCPA security requirements are met
• Created user stories for Loan IQ APIs related to loans
• Actively assisted in the acceptance and validation of the stories by testing the delivered stories
• Planned and scheduled the work effort required to meet the specifications and time requirements

Environment: Java, MYSQL, Github, Jenkins, Rally, JIRA, Loan IQ, SOAP, Rest API, Webservices, XML

Worked as a Business Analyst for Pre-paid cards Target and Mexico. Participated in the complete process from requirements gathering to the live deployment of the product including all card functionalities and 3rd party vendor requirements

• Interfaced with stakeholders and facilitated communication between business users and IT department and worked as a liaison between them to submit requirement changes, clarify questions and issues for the new pre-paid cards
• Involved in creating targeted questionnaires and interviews for SME's and business users to gather requirements
• Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements and transformed them into business, functional and technical requirement specifications (BRD, FRD and ; modeled business process flows using UML, activity and sequence diagrams. Also, generated and presented reports using SQL
• Involved in Feasibility and Risk Analysis to identify the business critical and high risk areas of the application
• Developed data flow diagrams, illustrating the flow of data from the legacy systems into the application database tables, along with checkpoints for testing/verification
• Prepared use case documents to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
• Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application
• Collaborated with the QA team in reviewing and validating test plans and test cases ensuring that the final application catered to the user requirements
• Worked extensively with multiple teams to break epics into user stories that can be accepted into a 2 week cycle and prioritizing these user stories
• Conducted Gap analysis to understand additional functionalities to be incorporated into the new application
• Managed Scrum boards and organizing stand-ups, meetings and also continuously updating business on the progress
• Assisted the Product manager to determine the initial in scope/ out of scope for all projects and assist in the preparation of the project charter
• Developed and analyzed agile team performance reports (velocity and burndown charts) of the team members for the completed sprints for their velocity and provides notations of performance deviations and anomalies
• Developed sprint review reports and represent the anomalies, observations, sprint progress, demos and also developed the sprint retrospective reports
• Worked with 3rd party vendors that provided physical cards to validate proper card generation along with proper card details and images that are being deployed in pre-production environment and working with marketing team to verify them
• Provided the plan design documents and analyzed the high-level requirements for the merchant platform and the appropriate settlements involved with this
• Worked on POS transactions, check deposits, fraud transactions, settlements, email triggers, customer service application and DB
• Collected, analyzed, validated and disseminated customer requirements and data required to successfully implement and manage MTM auditing flows
• Assisted in designing and creation of training material and conducted internal training sessions for business users on the functionalities of pre-paid cards
• Worked with end users to perform unit, system and regression testing and developed documentation to detail this testing process
• Provide analysis of current auditing and reporting practices
• Identified technical requirements and translated to adequate technical stories (eg. API creating, integrations, code refactoring etc.)
• Collaborate with internal auditing teams and internal Service Business units to help define and support clients distribution business model to ensure scalability and efficiency
• Developed workflow, screen mock-ups and conversion requirements for all transaction related activities
• Submitted MTM audit memorandums to operations management that outline the root cause of identified issues as well as provide recommendations for corrective actions, system and procedural modification and enhancements to improve service and quality
• Created Business requirements document to work on card generation with FISERV
• Helped with validation of production issues and providing support to customer support team
• Participated in the completed process of implementing payment process, KYC and adding debit, credit and bank accounts to accounts. Also, was part of the fee, credit risk and settlement process

Environment: Java, TFS, MTM, QC, QTP, UNIX, JIRA, JUnit, SOAP UI, SOAP, RESTful, Jenkins, Git, HTML, XML, JavaScript, Web Services, IBM HTTP Server, MS Office and Windows, SQL, Rally

Lead Quality Engineer

Pre-approved Loans and Card Transactions

Worked as a Lead Quality Engineer for Pre-approved Loans. Participated in the complete process from requirements gathering to the live deployment of the product. Managed on-shore and off-shore resources that included manual and automation testers for the multiple projects

• Creating/Verifying tasks, test cases, automating the test cases, running them, creating tickets and updating the user stories accordingly in TFS
• Coordinating with multiple teams for testing. Managing onshore and offshore resources and allocating and following up on work for all resources
• Verifying all functionalities are being covered in the test cases and validating the complete functionality of the cards including generating the cards, transactions on the cards, payments, linking other accounts, POS transactions, email triggers, credit risk, settlements, merchant transactions and loan approval process
• Conducting regression testing for every sprint and keeping track of the bugs/issues raised

Lead Quality Engineer

Integrations with Third Parties, Account Creation, Account Management, Emails

Worked as the Lead Quality Engineer for the Integrations team. Worked with partners and merchants for testing the flow of the cards, transactions, account creation, account management and emails. Managed onshore and offshore teams. Built automation scripts in Selenium for this project from scratch

Environment: Java, Eclipse, Selenium, Selenium IDE/Web Driver 2, TFS, QC, QTP, UNIX, JIRA, JUnit, SOAP UI, SOAP, RESTful, Jenkins, Git, HTML, XML, JavaScript, Web Services, IBM HTTP Server, MS Office and Windows, SQL, Rally, MS Excel

Serve Application/Revolution Cards

Working as Sr. Quality Engineer for Serve and Revolution card. Testing mobile phone applications for Serve on IPhone, Android and Blackberry. Managing off-shore resources and also actively participating in the requirements gathering meetings for the next release

Environment: QTP, HP Quality Center, Desktop and Mobile Device Testing, Selenium, Java, MS Excel, Windows, SQL

Brava! Enterprise integration with OpenText Content Server (Livelink)

Worked as a Sr. Quality Engineer to accomplish the testing phase of BEX 6.0/6.1/6.2 to Open Text Content Server integration on a Live website; Planned, coordinated and implemented quality assurance strategy for the overall project; Responsible for designing and executing test plan, test scripts and reports; Worked on Oscript for developing some of the automated test scripts; Lead the QE team and also mentored a junior QE

Quality Engineer

Brava! Desktop & Redact-It Desktop, FDCC Compliance for Redact-It Desktop, Licensing

Worked as the QE on BDT 3.0 and RDT 2.0 to test new user interfaces and new features for the product release. Tested RDT and worked with developers to achieve FDCC Compliance on customer's request

Environment: JIRA, Opentext, Documentum, Oscript, Selenium, Java, MS Excel, Windows, SQL

Worked as the Graphic Designer for MTBI. Managed, updated and created new sites for them. Also, managed their summer program registration application

Environment: HTML, Adobe Flash, Dreamweaver, CSS, Windows, SQL, Javascript

MTBI, Arizona State University (Jan 2006 – Dec 2007)

Graphic Designer

Worked as the Graphic Designer for MTBI. Managed, updated and created new sites for them. Also, managed their summer program registration application

Environment: HTML, Adobe Flash, Dreamweaver, CSS, Windows, SQL, Javascript