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John
john129brooks@comcast.net
904-762-7311
Jacksonville, FL 32206
SR. GROUP PREMIUM ADMIN ASSOCIATE
27 years experience W2
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Average rating
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Summary

Dedicated professional with diverse experience across financial institutions and mortgage banks poised to develop and manage client-based partnerships that add value, increase profitability, and promote long-term growth.In addition to the fifteen years of mortgage banking and government-sponsored enterprises experience, I bring twenty years of operations expertise in the financial industry.In addition to my work experience, I bring an area of expertise within mortgage compliance reviews, internal audit, litigation, mortgage operation processes and controls, banking and project management.Mission focused and results driven, I am a self-motivated hard worker that fully understands the importance of timely task completion and timeline management.I work well in an independent or team setting and possess the skills that align with the objectives of an organization.My core competencies include excellent communication and time management skills related to a fast-paced work environment within a team setting.

Experience
Education
Associate's in Business Administration& Management
Florida State College at Jacksonville, 2010 - 2013
Certifications
Accounts Receivable/Accounts Payable
University of Phoenix, 2019
Skills
Microsoft Office
2021
40
Risk Assessment
2021
40
Analysis
2019
39
Call Center
2019
39
Quality Assurance
2019
39
Compliance
2019
34
Microsoft Excel
2021
33
Auditing
2019
30
Mortgage Loan Processing
2019
28
MS SharePoint
2019
23
Quality Control
2021
20
Incident Management
2019
19
Quality Control
2018
19
Functional Testing
2018
18
Integration Testing
2018
18
JIRA
2019
18
Business Development
2019
17
Regression Testing
2018
17
Change Management
2019
14
MS InfoPath
2019
14
Business Requirements
2018
13
Risk Management
2021
13
Analysis
2019
12
Project Management
2018
12
Compliance
2010
11
Microsoft Publisher
2018
10
UAT
2018
10
Auditing
2018
9
Process Improvement
2021
9
Business Analysis
2018
8
Business Development
2018
8
Business Requirements
2018
8
Cabling
2018
8
CASE
2018
8
Change Management
2019
8
JIRA
2018
8
Manual Testing
2018
8
MS SharePoint
2018
8
Pages
2018
8
Project Management
2018
8
Quality Assurance
2018
8
Regression Testing
2018
8
Stakeholder Engagement
2019
8
Technical Writing
2018
8
Waterfall
2018
8
Training
2005
6
Risk Management
2019
5
Citrix
2010
4
Forensic Auditing
2010
1
Fraud Analysis
2010
1
Test Planning
2019
3
End User Testing
1999
2
Mail filtering
1999
2
Microfocus Cobol
1999
2
OCR
1999
2
Employ
2021
1
Agile Methodology
2019
1
Contract Negotiations
0
1
Documentation
2019
1
Financial Services Regulation
2010
1
Root Cause Analysis
2010
1
Sharepoint Designer
0
1
SQL
0
1
Strategic Planning
0
1
Systems Integration
0
1
Technical Writing
0
1
Testing Methodologies
2019
1
Testing Tools
0
1
Timeline
0
1
Training
0
1
Waterfall
0
1
Windows
0
1
Workbench
0
1
Languages
English, Fluent/Bilingual
Awards
4th Quarter/2014 - Customer Excellence - Exceeds Expectations, 2013
2nd Quarter/2017 - Customer Excellence - Building Lasting Relati, 2014
4th Quarter /2015 - Customer Excellence - Exceeds Expectations, 0
2nd Quarter/2017 - Customer Excellence - Exceeds Expectations, 0
4th Quarter /2015 - Customer Excellence - Doing the Right Thing, 0
3rd Quarter/2017 - Customer Excellence - Exceeds Expectations, 0
4th Quarter /2015 - Customer Excellence - Exceeds Expectations, 0
1st Quarter/2018 - Customer Excellence - Exceeds Expectations, 0
2nd Quarter/2017 - Customer Excellence - Owning Customer Issues , 0