Solutions-oriented IT Professional with a proven track record of increasing skills related to various system activities and IT Operations for fast-paced, high-volume telecommunications and information technology services providers.

• A deep understanding of leading billing software, billing methodologies, and process management from user, team member, and lead levels.
• Exceptional interpersonal skills able to work effectively with all users across the company at all business and technical levels.
• Adept at promptly and thoroughly mastering new technologies, with a keen awareness on new industry developments and the evolution of next-generation enterprise systems solutions.
• High level of technical proficiency, excelling at creating, implementing and training of processes and procedures, testing and implementation of solutions aimed at streamlining operations, reducing costs, and improving productivity and data quality.
• Skilled at conducting detailed analysis of business systems and processes (BSS and OSS), used in design and development of technology solutions aimed at supporting real-world billing issues. Agile & Waterfall/ Requirement Analysis/ Systems Analysis/ IT Project Management/ End User Training & Support / Product Development & Implementation/ Software Regression Testing/ Data Migration/System Implementation/ Process & Procedure Documentation & Implementation/ IT & Billing Operations/ UAT & QA Testing/ Provisioning/ Customer & Data Triage / Line Number Portability/ Telecom Taxation/ Telephony / SDLC/ OSS & BSS/ SQL/ Technical Proficiencies Billing Systems: Intec
• CBP, Integration Management
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