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Keeva
kvlinton@gmail.com
404-414-6364
237 N. Colonial Homes Circle, NW
Atlanta, GA 30309
Senior Business Analyst
25 years experience W2
0
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Average rating
55
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Summary

Process focused with management skills, strong with End-User product training and system build experience.
Highly effective in current and future state workflow documentation and transitions, end-user support and
implementing change.

A skilled leader with adaptable communication aimed at improving the customer experience and developing strong technical teams. Proven abilities in project management. Results driven professional known to meet and exceed goals and expectations, motivate staff to maximum productivity, and control cost through associate management. A talent for identifying and addressing environmental and associate needs.

Areas of Expertise

  • Business Analysis, Project Management, and coordination
  • Application system build
  • EMR, HL7
  • Patient Portal
  • Clinical processes and operations
  • End-User Training and Support
  • Forms Building and Editing using VFE and TFE
  • Training for Providers and Back-End users
  • Revenue Cycle and EDI; set up and management
  • Experience in Ambulatory and Inpatient settings
  • Process and Workflow Analysis

Technical Summary

Allscripts 17.10, Centricity 5.1, 9.5 and 9.8, CPS 12.2, NextGen, Cerner, GE, Epic, Meditech, SQL, VFE, CCC and TFE editing, Remedy Salesforce, Quantum, CyberArt, Remote Desktop Viewer, Dragon, Cortext, Apricot, ePrescribe, Clinical works forms Building and Editing, Meaningful Use trained, SureScripts, ICD-10, Scripts writing, Virtual/Remote end-user support, Windows; Word, Excel, PowerPoint, Outlook, Kronos, Uber Conference, Go To Meeting, WebEx, Mac OS, Cloud, iPad, iPhone, Android, Wordpress, Mailchimp, web design

EMR Summary

  • Interfaced systems with Quest, LabCorp, Dentrix, ePrescribe, Aries, Orchard, Synapse, CAIR
  • Implemented and supported Centricity, Cerner, GE, and some Epic
  • Legacy support for Meditech and Allscripts
  • Onsite and remote user support in registration, scheduling, EDI, billing, collections, transaction management, and reporting modules for over 200 users
  • System administration to providers, mid-level and administrative users for over 300 users
  • Coordinated attestation and training for meaningful use and HRSA requirements in billing, registration, and scheduling modules for over 300 users
  • Development and dissemination of End-User training and supporting materials on PM and EMR applications including competency measures for over 150 users
  • End-User and Super User virtual and classroom training including competency measures in billing, scheduling, collections, transaction management, registration, and reporting modules for over 150 users
  • Provided elbow to elbow support on EMR navigation through forms, letters, and pamphlets to all users in EMR modules for over 80 users
  • Coordinated and led Meaningful Use Training – Stage 1 & 2 using scheduling, registration, billing and EMR modules for over 150 users

Experience
Clinical Applications/Business Analyst
Healthcare
Feb 2019 - present
Buffalo, NY
  • EMR maintenance including enterprise updates, coordination with network analysts on framework designs and updates, and clinic modifications for reporting.
  • Worked with HL7 standards for transferring clinical data.
  • Managed patient portal requests and messaging using Follow My Health.
  • Complied with the consistent development and maintenance of the healthcare industry databases, healthcare insurance, and healthcare industry related aspects with adherence to HIPAA compliances.
  • Address system and user performance issues using Remedy Salesforce.
  • Conducted Gap Analysis by identifying existing technologies, created and documented the end-user's current and future state workflows.
  • Onsite and remote user support of clinical applications and appendages.
  • Provided bi-weekly updates to the CIO and Director of Applications.
  • Led projects involving application upgrades and additions.
  • Led continuous improvement departmental initiatives.
  • Addressed workflow and performance deficiencies in the revenue cycle and EDI.
EDI Crystal Reports Billing Project Management MS Visio System Administration Data Dictionary EMR EHR BSA Training Business Analysis Analysis Compliance HIPAA HL7 Continuous Improvement BMC Remedy Database Maintenance
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Implementation Analyst
Professional/Consulting Services
May 2018 - Feb 2019
Norcross, GA
  • Conducted on-site/web conference presentations, data conversions, system implementations, and end-user training. Provided ongoing user assistance, enforcement of technical policies, software releases, system upgrades, and resolved software related problems.
  • Leveraged risk experience and business judgment to plan initiatives and accomplish enterprise-wide goals.
  • Provided direct support and testing for Field Operations, including field sales, field technicians, upper management, and ownership.
  • Coordinated features and system updates with Field Operations, and consulted with other departments on the management of content and design of pages.
  • After successful development and testing of the product, participated in product release and deployment to End-User.
  • Conducted User Acceptance Testing (UAT).
  • Developed and provided continual application, product enhancement, and end-user training.
  • Planned and conducted monthly project meetings.
MS Visio System Administration EMR EHR BSA Training Business Analysis Analysis
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Senior Business Analyst
Healthcare
Jan 2017 - Mar 2018
San Bernardino, CA
  • System builds including Administrative Tables, Schedule Templates, insurance carrier enrollments, patient registration, billing tables, billing profiles, custom reporting, resource allocation, Fee Schedules.
  • Collected and standardized data sets and standardized data dictionary for standardized collection.
  • End-user support in patient profile, billing profile, and registration setup and workflow.
  • EDI table builds.
  • Documented in state and out of state claims processing workflow.
  • Tracked and managed project plan timeline and resources.
  • Revenue cycle process design and management.
  • Onsite and remote support and training of registration, scheduling, billing and reporting modules as well as system administration.
  • Data collection and requirement definition.
  • HL7 data transfer standards.
  • Developed patient portal including page formatting, data selection and standardization, interfacing and messaging.
  • Workflow design and documentation.
  • Reporting tools development for EDI submission and claims management.
  • Coordinated attestation and training for meaningful use and HRSA requirements.
  • ePrescribe system build.
  • Developed and disseminated End-User training and supporting materials on PM and EMR applications including competency measures.
  • Process change and development.
  • Clinical system function optimization.
  • Assessed current state workflow and work lead efforts to develop EMR to meet and design future workflows.
  • Liason for county, hospital, GE, and software vendors for interface and conversion solutions.
  • End-User and Super User virtual and classroom training including competency measures.
  • Developed comprehensive workflow and process documentation dictionaries.
  • Conducted User Acceptance Testing (UAT).
  • Documented Training Materials for the implementation and maintenance of the application.
EDI Crystal Reports Billing Project Management MS Visio System Administration Data Dictionary EMR EHR BSA Training Business Analysis Analysis HL7 Project Planning Documentation Database Maintenance
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Implementation Analyst
Healthcare
Apr 2016 - Nov 2016
Atlanta, GA
  • Customized applications based on workflow.
  • On-site training of scheduling, registration, and EMR modules to all users.
  • Current and future state workflow design and documentation.
  • Troubleshoot end-user functionality with custom-built KBM forms.
  • Followed HL7 standards of clinical data transfer.
  • Responded to orient requests and verified patient profiles using MyChart.
  • Tracked and managed project plans.
  • User support in EMR, Revenue Cycle, and Patient Access applications.
  • Customized build settings for different workgroups in billing, scheduling, and registration.
Billing Project Management System Administration EMR BSA Training Analysis HL7 Documentation
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EHR Analyst (Centricity)
Healthcare
Jan 2014 - Feb 2016
Tallahassee, FL
  • Customized forms.
  • Trained end-users on EMR navigation through forms, letters, and pamphlets.
  • Applications System administration.
  • Onsite support of users in Patient Access modules (registration, scheduling, billing) and EMR modules.
  • Troubleshoot the EMR application for system optimal speed and performance.
  • Worked with HL7 standards.
  • Virtual support to complete system tickets.
  • Edited CCC forms in TFE; created new forms in VFE.
  • Coordinated and led Meaningful Use Training – Stage 1 & 2.
  • System Administration.
  • System build and configuration: setup, edit and add various items such as custom problem lists, new users custom medication lists, allergy lists, appointment and desktop views, preload patient charts, create new groups, run reports (gap analysis & crystal reports), ERx, MEL expression.
EMR EHR BSA Training Analysis Crystal Reports HL7 System Administration
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Business Analyst (NextGen)
Healthcare
Oct 2013 - Dec 2013
Burlington, MA
  • Developed standards for escalating user concerns.
  • Edited settings for report use and groups.
  • Answered all system troubleshooting tickets; Onsite Go Live support of system upgrades and updates.
  • Meaningful Use Training for key personnel and end-users – Stage 1 & 2.
  • Supported end-users onsite during office visits to ensure Meaningful Use criteria was met.
  • Prepared and presented detailed plans and procedures to facilitate a successful EHR Go Live.
  • Supported HL7 standards.
  • Worked elbow to elbow and supported providers and client staff during the application Go Live.
  • Followed workflows created during team core meetings to support end-users.
EMR EHR BSA Training Analysis Business Analysis HL7 Database Upgrades
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Operations Manager
Retail
Aug 2011 - Apr 2013
Norcross, GA
  • Developed customer relationship standards in order to receive optimal satisfaction.
  • Trained and developed customer-facing associates on processes and customer skills.
  • Partnered with other department managers on global objective setting and attainment.
  • Managed 15 onsite vendors to ensure integrity in billing and efficient workflow.
  • Participated in financial planning and reconciliation during the budgeting process.
  • Built upon and implemented new performance improvement plans based on data analysis.
  • Designated associate trainer for 3 supporting stores.
  • Regular reconciliation of inventory, associate time billed, and other billables.
  • Designed in-circuit television and print communications as needed.
  • Improved associate productivity and attendance through thorough communication and team meetings.
Project Management System Administration Data Dictionary BSA Training MS Visio Billing
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Owner/Operator
Professional/Consulting Services
Oct 2007 - Aug 2011
Atlanta, GA
  • Web page content and design.
  • Developed 75 member contracted customer base in metro Atlanta.
  • Developed successful marketing campaigns for various businesses and municipalities.
  • Created successful business plans and sales and reported expense forecasts to other managers.
  • Produced all communication documents including associate and service agreements, invoices, pamphlets, and press releases.
Training Press Releases Web Design
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District Manager
Retail
Apr 1997 - Oct 2007
  • Managed and implemented activities based on associate training and development.
  • Negotiated escalations in challenging customer cases including Lemon Law.
  • Organized dealer council board to ensure outside expert level input to various policies and procedures.
  • Improved program participation and market penetration through improving stakeholder relationships.
  • Facilitated special events including stakeholder tours of the manufacturing facility.
  • Conducted sales and service workshops in order to improve the knowledge of essential employees.
  • Worked with over 38 retail outlets to accomplish company objectives in inventory, service efficiencies, sales, profitability, etc.
Stakeholder Engagement Manufacturing Training
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Edit Skills
Non-cloudteam Skill
Education
Master's in Business/Corporate Communications
Walden University 2016
Bachelor's in Communication and Media Studies
Clark Atlanta University 1994
Skills
Training
2021
22
Manufacturing
2007
10
Stakeholder Engagement
2007
10
BSA
2021
7
System Administration
2021
7
Analysis
2021
6
EMR
2021
6
EHR
2021
5
HL7
2021
5
Billing
2021
4
Crystal Reports
2021
4
Data Dictionary
2021
4
MS Visio
2021
4
Project Management
2021
4
Business Analysis
2021
3
Press Releases
2011
3
Web Design
2011
3
Database Maintenance
2021
2
EDI
2021
2
BMC Remedy
2021
1
Compliance
2021
1
Continuous Improvement
2021
1
Documentation
2018
1
HIPAA
2021
1
Project Planning
2018
1
Database Upgrades
2013
1
Microsoft Excel
0
1
SQL
0
1