Process focused with management skills, strong with End-User product training and system build experience.
Highly effective in current and future state workflow documentation and transitions, end-user support and
implementing change.

A skilled leader with adaptable communication aimed at improving the customer experience and developing strong technical teams. Proven abilities in project management. Results driven professional known to meet and exceed goals and expectations, motivate staff to maximum productivity, and control cost through associate management. A talent for identifying and addressing environmental and associate needs.

Areas of Expertise

• Business Analysis, Project Management, and coordination
• Application system build
• EMR, HL7
• Patient Portal
• Clinical processes and operations
• End-User Training and Support
• Forms Building and Editing using VFE and TFE
• Training for Providers and Back-End users
• Revenue Cycle and EDI; set up and management
• Experience in Ambulatory and Inpatient settings
• Process and Workflow Analysis

Technical Summary

Allscripts 17.10, Centricity 5.1, 9.5 and 9.8, CPS 12.2, NextGen, Cerner, GE, Epic, Meditech, SQL, VFE, CCC and TFE editing, Remedy Salesforce, Quantum, CyberArt, Remote Desktop Viewer, Dragon, Cortext, Apricot, ePrescribe, Clinical works forms Building and Editing, Meaningful Use trained, SureScripts, ICD-10, Scripts writing, Virtual/Remote end-user support, Windows; Word, Excel, PowerPoint, Outlook, Kronos, Uber Conference, Go To Meeting, WebEx, Mac OS, Cloud, iPad, iPhone, Android, Wordpress, Mailchimp, web design

EMR Summary

• Interfaced systems with Quest, LabCorp, Dentrix, ePrescribe, Aries, Orchard, Synapse, CAIR
• Implemented and supported Centricity, Cerner, GE, and some Epic
• Legacy support for Meditech and Allscripts
• Onsite and remote user support in registration, scheduling, EDI, billing, collections, transaction management, and reporting modules for over 200 users
• System administration to providers, mid-level and administrative users for over 300 users
• Coordinated attestation and training for meaningful use and HRSA requirements in billing, registration, and scheduling modules for over 300 users
• Development and dissemination of End-User training and supporting materials on PM and EMR applications including competency measures for over 150 users
• End-User and Super User virtual and classroom training including competency measures in billing, scheduling, collections, transaction management, registration, and reporting modules for over 150 users
• Provided elbow to elbow support on EMR navigation through forms, letters, and pamphlets to all users in EMR modules for over 80 users
• Coordinated and led Meaningful Use Training – Stage 1 & 2 using scheduling, registration, billing and EMR modules for over 150 users