Luis
Luis.Alberto.Roldan@gmail.com
203-570-9506
9201 E. Mississippi Ave E2-U206
Denver, CO 80247
Systems Support Engineer - Citrix Engineer
42 years experience W2
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Summary

An outstanding IT Professional with over 25 years of progressive experience supporting enterprise-level computing infrastructures and applications. Proficient in the diagnosis, planning, and implementation of practical strategies for complex technical matters and requirements. Using the ITIL Framework to guide all aspects of my tasks. Worked in many industries: Healthcare/Oil and Gas/Technology/Public and Start-Ups. A dependable, results-focused individual possessing excellent organizational, analytical, and oral/written communication skills. Areas of expertise include enterprise virtualization and storage, cloud computing, scripting automation, and server and network support.

Expertise

  • Citrix Certified Professional, Citrix Virtual Apps and Desktops.
  • Rolled out Windows 10 VDI Solution using: OnOrem Resources, MS Azure, & Citrix Cloud.
  • Implemented Citrix App Layering XenDesktops using Windows 10, taking advantage of the Elastic Layer Assignment.
  • DevOps proficient using automation tools to automate tasks to speed up processes and provide consistency. Agile, Scrum, Disciplined Agile, and Scrumban competent.
  • Expert IT Security Analyst, performed many HIPAA Assessments and Audits, including Sarbanes-Oxley IT Audits for public companies.
  • Continuous ITSEC Vulnerability Compliance, Performed Print Server Management duties and Patch Cycles for Windows O/S and Applications.
  • Active Directory Administrator of the multi-sites environment in a 20012 R2/2016 mixed mode or pure 2012 R2 domain and forest level environment, using Group Policy Objects to manage security in the infrastructure.
  • Data Center Management: Access Control, Fire Control, Cooling Distribution, Power Distribution.
  • Implemented and managed Appsense Environment Manager to push profile folder redirections, mapped drives, unique registry, session data, and printer settings to users.
  • SAN Administration, using iSCSI and Fibre Channel connections with Dell Equallogic and EMC Storage equipment.
  • Maintained, created, administered a vast Application Library in XenApp, using Citrix Provisioning Services; Versioning, Device Collections, and vDisk tools. Managed various AV/AS Solution: Symantec Sophos, Kaspersky, TrendMicro, McAfee, etc.
  • Built and maintained Citrix Gateways / Netscalers; Load Balancing, Gateway Virtual Servers, Cloudbridge, and Managed SSL Certificates.
  • Installed, configured, and administered MS SQL 2008 - 2016 Servers. Created databases, implemented maintenance Plans. Able to troubleshoot all issues.
  • HP / IBM / Dell Server Hardware procurer, installer, configurator, administrator, supporter.
  • Extraordinary communicator creating meticulous and detailed documentation of procedures, processes, and instructions. Adjusting the communication to the specific audience.
  • Implemented and performed daily incremental and weekly & monthly full backups of critical data and systems using Veritas NetBackup, Tivoli, NTBackup using B2D and Tape technology.

Experience
Education
Associate's in Computer Science
Norwalk Community College 1997
Attended in Aeronautical Engineering
Northrop University 1985
Related Courses
Citrix XenApp Administration, 2010
JUNOS Juniper Switches Administration, 2009
Vignette WebServer Administration, 2003
Certifications
Citrix Certified Associate - Virtualization (CCA-V)
VMWare Certified Professional (VCP-5)
Cisco Certified Engineer
A&P Certified
Skills
System Administration
2013
30
Project Management
2021
14
Windows
2021
14
Citrix
2021
12
Provisioning
2021
12
SQL
2021
11
Windows Server
2016
10
XenAPP
2021
10
Netscaler
2021
9
Data Center
2021
8
Database Maintenance
2016
8
Linux
2012
8
VM
2021
8
VMWare
2021
8
Cisco
2016
7
EMC
2021
6
Agile Methodology
2021
5
Apache Tomcat
2012
5
Group Policy
2012
5
HP
2012
5
Java
2012
5
Juniper
2012
5
MS Active Directory
2012
5
Patch Management
2012
5
SAN
2012
5
Scrum
2021
5
SQL Server
2013
5
Switches
2012
5
VLAN
2012
5
Windows 2000
2012
5
WSUS
2012
5
XenServer
2012
5
XenDesktop
2021
4
Auditing
2021
3
Citrix Provisioning Server
2021
3
Compliance
2021
3
Database Backups
2021
3
Desktops
2021
3
Devops
2021
3
Documentation
2021
3
Gateways
2021
3
Hyper-V
2021
3
iSCSI
2021
3
Load Balancing
2021
3
MS Azure
2021
3
Project Planning
2021
3
ServiceNow
2021
3
SSL
2021
3
Test Planning
2021
3
Tivoli
2021
3
Veritas
2021
3
Veritas NetBackup
2021
3
Windows 7
2021
3
Analysis
2017
2
Change Management
2006
2
Database Upgrades
2006
2
DNS
2016
2
Fiber channel
2006
2
Fiber Optics
2006
2
ITIL
2016
2
Network Security
2016
2
Server Builds
2012
2
System Architecture
2016
2
Virtualization
2006
2
vSphere
2016
2
Wintel
2006
2
Energy
2017
1
Oil & Gas
2017
1
Systems Engineering
2017
1
Cloud Computing
0
1
Dell
0
1
Dell Servers
0
1
DFS
2013
1
FOCUS
0
1
FTP
2017
1
HIPAA
0
1
Microsoft Excel
2017
1
MS Visio
2013
1
Network Infrastructure
2017
1
Network Support
0
1
QA
2013
1
Quality Assurance
2013
1
Scripting
0
1
Security Analyst
0
1
Shipping
0
1
SOX
2017
1
SQL 2000
0
1