Dawn
dsalisbury1141@gmail.com
401-787-5789
Jacksonville, FL 32225
AVP, Process and Tools Coordinator
13 years experience W2
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Summary

Accomplished technology services leader with extensive experience in both technology and financial operations. Earned a certificate in Data Analytics & Web Visualizations, focusing on analytics, extracting data across many platforms, to create a productive strategy to improve decision making to help plan the future, and gets results. Recognized as proactive, resourceful, and persistent problem-solver. Certified Associate Project Manager (CAPM), 5+ years embracing change, managing risk, delivering results, improved client satisfaction.

Experience
Education
Data Analytics and Visualization
University Central Florida
Project Management
University North Florida
Attended in ITIL Intermediate: Service Operation
The learning Tree International
Attended in Finance, and managerial
Community College RI
Attended in ITIL Intermediate: Operational Support and Analysis
The learning Tree International
Attended in Networking Essentials Windows NT4.0 Networking Administration Windows NT 4.0 Technical Support
Roger Williams University
Certifications
Earned a certificate in Data Analytics
Certified Associate Project Manager CAPM
PMI Certified Associate Project Management (CAPM): 2900596
AMPG Certification: 02327812-12-01-ZGA8
AMPG Certification: 02350354-01-LVMY
ITIL Foundational Certification, Hewlett Packard
Skills
Agile Methodology
2019
8
Backend Testing
2019
8
Business Analysis
2019
8
Incident Management
2019
8
ITSM
2019
8
Microsoft Excel
2019
8
MS SharePoint
2019
8
Process Improvement
2019
8
Product Owner
2019
8
Project Assistant
2019
8
Project Coordinator
2019
8
Project Management
2019
8
Risk Assessment
2019
8
UAT Testing
2019
8
Vendor Management
2019
8
Asset Management
2011
1
BMC Remedy
2019
1
Compliance
2019
1
Continuous Improvement
2019
1
Data Services
2020
1
ITIL
2019
1
JIRA
2019
1
MS Project
2019
1
UAT
2019
1
Bootstrap
2020
1
ETL
2020
1
Git
2020
1
HTML
2020
1
JupyterLab
2020
1
MongoDB
2020
1
PostgreSQL
2020
1
Python
2020
1
Tableau Desktop
2020
1
API Development
2020
1
AWS
2020
1
CSS
2020
1
Machine Learning
2020
1
Web Scraping
2020
1