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Roy
rduque481@gmail.com
305-970-1120
6601 N WoodRidge Dr.
Pompano Beach, FL 33067
Systems Engineering Manager
17 years experience W2
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Summary

Experience
Systems Engineering Manager
Healthcare
Jan 2015 - present
Miami, FL

Primary responsibility is to provide leadership and technical oversight for the System Engineering, AIX Administration and Epic Client System Teams. Deliver final technical design, cost analysis, and recommendations for all infrastructure projects and operating activities to the Director of Network Services. As well as ensure that all infrastructure solutions were architected to perform optimally, cohesively with the various technologies in place, and efficiently to ensure we get true value out of the technology purchases we make.
As manager, I am responsible for identifying and developing talent within the team, providing opportunities for learning and growth as well as communicating job expectations, coaching, counseling, and enforcing policies and procedures, technical direction and guidance: assist with technical obstacles and identify when the resolution plan needs to change to ensure optimal efficiency.
Providing customer service to ensure my teams are delivering exceptional service at all times, this includes working face to face with clients (support staff, other technical teams) through client meetings and providing day-to-day service delivery.
Prioritization and team scheduling: continually monitor the team work load and MIS needs; proactively identify potential problems, set daily/weekly schedules, timelines and service accordingly; scheduling/resource management to ensure company needs are met efficiently
Review performance metrics, time sheets and ticket health of team members.
• Major Accomplishments (Most recent on top):

  • EHR migration from Nextgen to Epic, which required bringing in several new technologies to our infrastructure and running parallel production environments during the transition with zero infrastructure “incidents”, reported at Go-Live.
  • Disaster Recovery initiative to provide 100% service availability from our DR location it the Doral HQ facility
  • Achieved 5x9s service availability across all areas 5 of the last 7yrs.
  • Delivered 3yr “Optimized Server Virtualization” strategy and completed solution implementation

within 3 weeks. Benefits include:
3yr cost savings of over $130k provide increase capacity and performance to grow virtual server infrastructure provide resources to build a disaster recovery site for the entire production environment

  • Delivered “Server Consolidation” strategy that could result in the reduction of 45-60 Windows
  • Enterprise Server licenses (estimated ~$125k+ per year savings)
  • Spearheaded 3yr strategic road maps instrumental in executive team planning for IT infrastructure that clearly communicated risk surrounding replacement needs for end-of-life infrastructures.
  • Resulted in a structured hardware purchasing roadmap, 3 year hardware maintenance anniversary
  • date to improve cash flow planning, and optimized the production environment to provide capacity
  • and performance improvements in line with the business objectives.
  • HIPAA / Meaningful Use Audit & Risk Analysis (45 CFR Part 160 and Subparts A & C of Part
  • 164) to comply with MU Stage 1 validation. Used the more explicit NIST 800-30 standard, as
  • internal reference during remediation project for areas deemed non-compliant with the HIPAA

Security Rule.

  • Remediation projects resulting from the audit included: 1) Active Directory Audit & Reporting
  • using Netwrix, 2) Email Retention Policy Definition, 3) Citrix XenApp 4.5 to 6.5 Migration, 4)
  • IBM NSeries storage upgrade & migration for all virtual environments
  • IBM production storage migration & upgrade for core SQL databases supporting enterprise EHR,
  • EPM, Dental Practice Management, Pharmacy (Cerner Etreby)
  • In March 2016, PricewaterhouseCoopers was engaged by Leon Medical centers to perform a
  • complete audit & assessment of the entire IT organization. Our executive management team
  • advised me that my department (Systems Engineering) was the only technology team in the LMC
  • IT organization to receive a rating of “mature” by the PricewaterhouseCoopers consultant team.
  • Provided office productivity internal “cloud” strategy leveraging Microsoft Sharepoint (or Alfresco) that would result in a 3yr $225k+ savings on Microsoft Office licensing while also building the framework for internal document management and digitalization of up to 85% of the internal administrative processes.
  • IBM NSeries storage controller upgrade and logical structure redesign
  • Systems and desktop management automation implementation through deployment and configuration of Microsoft Systems Center
  • Flagler & Kendall new medical center build and deployment
  • Initial deployment of thin-client terminal solution deployment using Wyse R90Les
  • Initial deployment of new Windows 2016 Active Directory & XenDesktop 7.6 solution
  • Migration of AD 2008 to AD 2016 with RO domain controllers – zero downtime for users
  • Complete production datacenter migration from in-house production system facility to external
  • AT&T datacenter facility completed within a 36-hour window for completion.
AIX Epic HIPAA Citrix Project Management EHR MS Active Directory Datacenter Migration Disaster Recovery SQL Virtualization Data Center XenDesktop Auditing Cost Analysis MS SharePoint Systems Engineering XenAPP EMR Windows
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Senior Systems Engineer
Healthcare
Dec 2007 - Jan 2015

Manage and maintain all Production and DR server and storage infrastructure hardware and software. Member of the IT Security and Compliance team as well as Change Control Management Board Responsible for designing and implementing short and long-term strategic goals for managing and maintaining systems and software. Accountable for making sure that all planned and in-place system architectures are aligned with the specific firm’s goals. Provide expertise and architectural assistance to other IT personnel, System Analysts and Engineers. Conduct research on new technologies in the field of systems development and create and develop plans for investing in such systems that will increase cost effectiveness and flexibility. Maintaining several different enterprise level systems and hybrid environments which include but are not limited to the following: Infrastructure Core Applications Hypervisors: VMware ESXi(6.0/6.5/6.7) - vCloud Suite Licensing: vDistributed Switches, VCenter Appliance, Update Manager Microsoft HyperV 2008 R2, 2012 R2 Zerto Replication for DR Application Delivery: Citrix XenApp 7.15 CU3, 6.5 Citrix XenDesktop 7.5, 7.6 w/ PVS and MCS Storage: IBM Storwize V7000, V7000F(900,840,820) IBM NetApp SAN(n5600, n6040, n6240) Brocade SAN Switches EMC Data Domain DD6800 Load Balancer: Citrix NetScaler VPX500, MPX8200, & VPX 200 BigIP f5 Email and Connectivity: Microsoft Office 365 E3 Microsoft Exchange 2013(Hybrid using ADConnect with 365) Microsoft Lync 2013 Cloud: Microsoft Azure Administration(Data in transit servers only) Microsoft Azure MFA integration Microsoft Office 365 Administration ActiveDirectory: Microsoft Active Directory 2012R2/2016 Microsoft Active Directory Federation Services Microsoft Distributed File System (namespaces and replication) *Version numbers are historically managed and upgraded from. Currently running hybrids of some version depending on area. Certifications: VCP NCDA CCA MCP ITIL

Brocade Citrix Data Replication EMC Hyper-V Microsoft Exchange MS Active Directory MS Azure NetApp Netscaler Project Management SAN Switches System Analysis Systems Engineering vCenter vcloud VMWare XenAPP XenDesktop ITIL Office 365
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Network Systems Administrator
Jan 2006 - Dec 2007
System Administration
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Network Administrator
Dec 2005 - Dec 2006
Network Administration
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Edit Skills
Non-cloudteam Skill
Education
Management Information Systems
Florida International University, 2005 - 2006
Management Information Systems
Florida International University, 2000 - 2004
Certifications
CCA-V
Citrix, 2015
CCA
Citrix
MCP+I
Microsoft
Skills
Citrix
2021
12
MS Active Directory
2021
12
Project Management
2021
12
Systems Engineering
2021
12
XenAPP
2021
12
XenDesktop
2021
12
ITIL
2015
8
Office 365
2015
8
Brocade
2015
7
Data Replication
2015
7
EMC
2015
7
Hyper-V
2015
7
Microsoft Exchange
2015
7
MS Azure
2015
7
NetApp
2015
7
Netscaler
2015
7
SAN
2015
7
Switches
2015
7
System Analysis
2015
7
vCenter
2015
7
vcloud
2015
7
VMWare
2015
7
EMR
2021
6
Windows
2021
6
AIX
2021
5
Auditing
2021
5
Cost Analysis
2021
5
Data Center
2021
5
Datacenter Migration
2021
5
Disaster Recovery
2021
5
EHR
2021
5
Epic
2021
5
HIPAA
2021
5
MS SharePoint
2021
5
SQL
2021
5
Virtualization
2021
5
Network Administration
2006
1
System Administration
2007
1
Blackberry
0
1
Cerner
0
1
Cisco
0
1
Cisco ISE
0
1
Citrix MetaFrame
0
1
Cloud Computing
0
1
DHCP
0
1
DNS
0
1
Enterprise Architecture
0
1
Juniper
0
1
MS Visio
0
1
Network Engineer
0
1
Network Security
0
1
Problem Solving
0
1
Server Admin
0
1
SYNCSORT
0
1
Technical Support
0
1
Tivoli
0
1
vSphere
0
1
Windows Server
0
1
Wireless
0
1
XML Firewalls
0
1