Lead team of 15 employees in all operations including sales, service, underwriting, and marketing functions. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability Analyze and render credit decisions based on financial health, FICO, debt-to-income ratios, past performance, and clients general capacity. Executed business strategies to boost revenue and penetrate new markets through out the South East. Identified client business and operational needs and introduced services to provide solutions. Established departmental performance goals, set timeline targets for sales team and trained new employees. Set and administered annual operating budget, consistently maintaining controls and preventing overages.