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Lucia
305-988-4461
633 SW 110th Lane Apt 206
Pembroke Pines, FL 33025
Shore Excursion Coordinator, Digital Content
13 years experience W2
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Summary

Experience
Shore Excursion Coordinator, Digital Content
Jun 2019 - present
Miami, FL
  • Ensure all Shore Excursions products have content in all Content Management systems (web + app)
  • Manage the process of shore excursion product content
  • Select and administrate content management tools (i.e. smartsheet)
  • Facilitate the writing, decorating and publishing of all new shore excursion products
  • Coordinate the rewrite and revision of existing content
  • Create workflows and processes for content production
  • Transition teams to new content production process
  • Create daily assignments for team of writers
  • Prioritize workload daily
  • Coordinate Tour Operators approval of content
  • Continuously review and improve the efficiency of processes
  • Maintain communication with multiple internal stakeholders
  • Create progress reports and dashboards for executives
  • Provide status updates to key team members daily
Content Management MS Visio Stakeholder Engagement
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Operations Manager, Order Management
Dec 2017 - Apr 2019
Miami Lakes, FL
  • Responsible for departmental operations and order management team of four.
  • Analyzed process workflow and employee requirements.
  • Recruited, selected, and trained team members.
  • Communicated job expectations planned, monitored, appraised and reviewed job contributions daily.
  • Formalized distribution of responsibilities by assigning individual roles among team members and assigned schedules in accordance to company needs.
  • Formalized job descriptions and aligned team roles with company values and mission.
  • Delegated tasks daily based on priorities daily.
  • Coached and evaluate performance of employees.
  • Generated performance goals and motivated team to achieve them.
  • Reviewed reports with high data volume to identify issues and training opportunities.
  • Reviewed and followed up on over 100 open orders weekly.
  • Proposed and implemented changes in department policy and processes.
  • Resolved all issue related to orders, including system inefficiencies.
  • Established and maintained relationships with other department heads.
  • Communicated with staff, administration, and other departments to address improvements.
  • Supported other departments within the organization with order related requests.
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Project Manager
Feb 2017 - Dec 2017
Miami, FL
  • Responsible for overseeing client projects by coordinating internal resources including the selection of vendors, ensuring that all projects were delivered within scope/budget, and verifying resource availability and allocation.
  • Reported and escalated to stakeholders as needed using best judgment.
  • Managed relationship with clients and maintained relationships with vendors.
  • Additional responsibilities in Accounting: managing Account receivable and Accounts Payable, keeping QuickBooks accounts up to date, reviewing/reporting on company finances (in/out) Office Managing: maintaining office supply inventory, ordering office supplies, scheduling pick-ups/deliveries, shipping & packing, maintaining product inventory, scheduling office services, filing, and creating presentations.
Project Management Stakeholder Engagement
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Program Specialist, Instructor Programming
Apr 2009 - Aug 2016
Hallandale, FL
  • Directed and supervised an internal team of two, external team of 9, and 300 contracted licensees.
  • Represented the program within the department, company, and fitness community.
  • Responsible for leading the operations and business planning of Program.
  • Proposed and managed departmental/ Program budget.
  • Reviewed and analyzed trends to implement goals of the Program.
  • Evaluated program policies and procedures annually.
  • Identified issues and developed solutions.
  • Implemented changes to Program process structure, strategies, policies, procedures and headcounts based on market changes.
  • Generated reports on program progress, statistics and revenue monthly.
  • Developed strategies for meeting quality standards, revenue goals, Program awareness, recruiting, interdepartmental support, and outgoing communication.
  • Assessed specific fitness training needs and developed associated training courses and materials.
  • Delivered high level Program trainings.
  • Planned corporate events.
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Edit Skills
Non-cloudteam Skill
Education
Doral Academy Charter High School
Smartsheet, Inc
Developing a Project Manager Mindset
Nova Southeastern University
Certifications
Smartsheet Certified Product User
Skills
Business Process Mapping
2020
10
Employ
2019
8
Project Management
2020
8
Project Planning
2020
8
Training
2019
8
Project Coordinator
2020
7
Recruiting
2016
7
Content Management
2021
2
MS Visio
2021
2
Stakeholder Engagement
2021
2
Data Analytics
0
1
Microsoft Excel
0
1
Microsoft Office
0
1
Microsoft Outlook
0
1
Microsoft PowerPoint
0
1
Problem Solving
0
1
Program Management
0
1
quickbooks
2017
1
Salesforce
0
1
Strategic Planning
0
1
Languages
Spanish, Fluent/Bilingual