Responsibilities:

• Responsible for ITSM implementation and administration of Incident Management/Problem Management/Request Management/Configure Management.
• Built script includes, transform scripts, client scripts, scheduled scripts and Business Rules.
• Created standard workflows which are being re-used and propagated and handled many custom events.
• Developed script on server side and client side for BUSSINES RULES, UI POLICIES, UI ACTIONS, and UI MACROS & CLIENT SCRIPTS.
• Worked on Orchestration tool setting up Mid servers, workflows and prerequisite.
• Worked on Agent Workspace, Service Level Management, Asset and cost (ITSM Suit).
• Familiar with ServiceNow admin activities which involves Group, User Administration, Approvers, Support Groups, Sites, Production Categorizations, and Templates
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.
• Worked on Automated Test frame works (ATF).
• Creating database views to pull the reports on variables which are being used by catalog items.
• Creating the UI pages to use them in catalog items, implemented using UI scripts.
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Worked on Service mapping application discovery all business Service in our Organization and build Comprehensive map all the devices application and configuration.
• Worked on Service mapping map dependence based on a Connection b/w devices and application refer as (Top down mapping)
• Worked on APM (Application Portfolio management) which helps assess to portfolio and worked on Capability map gap.
• Have good knowledge on APM Plan and execute & Guided setup.
• Worked on Top down mapping which helps immediately see the impact in business.
• Worked on Service Portal Creating widgets, Service Catalog, and knowledge articles.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Worked on Integration Bi
• direction integration Servicenow to Servicenow, and integration with Third Part tool Zenoss, Fire eye.
• Integrated ServiceNow with third party applications using REST web service.
• Project Management of ServiceNow system which includes restoring database to current system, upgrading to latest version of servicenow, and setting up and configuring Autodiscover/MID Servers.
• Created transform maps both automatic field mapping and scripting
• Worked on Agile maintain hybrid projects on one platform.
• Have good work experience on APM how to maintain business apps and business functions they support.
• Worked on Amp Key services like HR, ITSM.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Documented all implementations and best practices defined within team. Environment: OSC, ServiceNow [New York, Madrid], JavaScript, XML, HTML, Windows, UNIX, SQL*Plus, Mid server.

• Worked on Orchestration to automate the top and frequently used service requests.
• Responsible for analyzing, designing and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.
• Coordinated ServiceNow environment/form back-end customizations. Notified clients and updated documentation.
• Worked on ServiceNow Performance Analytics Application.
• Performed testing in ServiceNow DEV, UAT and Post implementation validation of IT Service Management releases.
• Worked on business requirements and technical specifications for ITSM platform
• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.
• Driving use case development for test scripts to be used during UAT
• Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform within the Service Level Agreement. Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Created data sources and loaded the ServiceNow tables with different data formats.
• Created transform maps both automatic field mapping and scripting.
• Integrated Fire eye tool with ServiceNow using Email integration i.e. inbound actions scripting.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Documented all implementations and best practices defined within team.
• Created the version application, the Project application creates a new record in the Portfolio Project table and adds this record to the Portfolio View.
• Investigated performance issues, learn troubleshooting tools, and use system logs to find issues.
• Support Business departments by coordinating Moves, Additions and Changes with IT Services and Facilities.
• Created the Performance Analytic dashboards, widgets for users to see the appropriate data.
• Loaded Assets and Configuration Items, Created relationships between Cis and Assets
• Involved in working with CMDB, populating CMDB by importing the data of IT assets into the system.
• Responsible for mentoring peers and junior curriculum developers in ServiceNow platform Environment: ServiceNow (London, Kingston), Performance Analytics Asset Management Windows 11, XML, UNIX.

• Development of Service catalog, which includes creating new catalog items, designing workflows and execution, plans.
• Created functional and technical specifications documents for various Service Now modules.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
• Coordinated the instance upgrade activities.
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.
• Worked on UI Macros to create pages as templates on requirement from the stakeholders.
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolved typical Users access and roles issues by checking active directory and users table.
• Created database views to pull the reports on variables, which are being used by catalog items.
• Created the UI pages to use them in catalog items, Implemented-using UI scripts.
• Created Knowledge articles to document the steps in creating the catalog items.
• Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Re-designed workflows using workflow editor, Reconciled complicated workflows to simpler form.
• Wrote script includes invoking them in reference qualifiers or variable scripting. Environment: Service Now, Web services, SOAP, XML, HTML, ITIL, and SCRUM.

• Involved in the Complete Software development life cycle (SDLC) to develop Model View controller-based application-using Core Java (OOPs, Multithreading, JDBC, Spring MVC, hibernate and Restful Services).
• Involved in Planning, Requirements gathering, Design & Development of the project and followed Agile Development Life Cycle.
• Developed cloud service for IoT platform of Smart Bed, added additional features and updated UI on web service by using technologies including Java, HTML, CSS, PHP, MySQL, XSD, Spring, Camel frameworks and Maven etc.
• Extensively worked on memory leaks, push notifications, Multithreading, multiple screen support, accounts and sync on Android devices.
• Developed Micro Services for the Bank Debit Card team using Spring Boot and Java 8.
• Uncovering and consuming the administrations to the downstream applications utilizing Apache CXF and Apache Camel and accomplished incorporation between applications utilizing Apache Camel.
• Worked on Cert-Pining for enhancing security with HTTP and SSL and Safety Net to get access to Google services
• HP PPM Integration with Agilent Project Management System.
• Mapping of the process over the various HP PPM modules as required.
• Worked on React JS Virtual Dom and React views, rendering-using components, which contain additional components, called custom HTML tags.
• Used React JS for templating for faster compilation and developing reusable components.
• Managing Mongo databases using MMS monitoring tool.
• Used Maven as the build tool and Tortoise SVN as the Source version controller
• Used SOAP UI for testing the SOAP input and output messages.
• Reviewed the code to maintain the code quality. Did Code profiling and used J Profiler tool documented recommendations for best practices. Environment: Html, CSS, JavaScript, Glide Script, Mongo DB, Node.js, Express.js, configure Maps, jQuery, Angular JS, Spring MVC, JSP.