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Jesus
jessguim@yahoo.com
917-327-2430
8849 186th Street
Queens, NY 11423
ACHDS - Apple Certified Help Desk Specialist
25 years experience W2
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Summary

Experience
End User Computing (EUC) Support Engineer II
Information Technology
Aug 2018 - present
(Banking and Finance) Jersey City and New York City
  • Provided subject matter expertise for Windows 10 migration and deployment.
  • Trained IT Engineers on how to implement the End User Computing strategies
  • Used migration and deployment tools (MDT), user state migration tools (USMT), and PowerShell
  • Managed installation of SCCM packaged applications using SCCM server manager.
  • Imaged, configured, and tested for compliance laptops and workstations
  • Configured virtual private networking (VPN), Mobimax, Office and Outlook 365.
  • Configured Citrix Thin Clients, VDI virtual desktop infrastructure, and McAffee Encryptions.
  • Supported Bloomberg, Thomson Reuters, Standard & Poor, and other and trading applications.
  • Provided level 3 technical support assistance to VIPs, executives, traders, bankers, and lawyers.
  • Used ServiceNow in opening and updating tickets for support assistance.
  • Served as deployment coordinator, day-one support, tester, and deployment engineer.
Citrix Compliance Laptops PowerShell ServiceNow Windows
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Desktop Support Engineer II
Information Technology
Jul 2017 - Aug 2018
TP ICAP, and KOHL'S New York & Jersey City
  • Provided subject matter expertise about Windows 10 migration to supervisors and technicians.
  • Conducted Windows 10 pilot migrations and deployments using different images.
  • Collected problems encountered from users for quality assurance purposes.
  • Imaged, configured, tested, checked compliance, and deployed Windows 10 workstations.
  • Configured HP multi-function printers, virtual private networking (VPN), BitLocker, Sophos.
  • Used migration deployment tools (MDT), user state migration tools (USMT), PowerShell.
  • Used SCCM servers, JAMF Casper, Apple Migration Assistant, and Python-designed apps.
  • Setup Office 365, Outlook 365, Citrix Thin Clients, and various applications.
  • Setup Bloomberg, Thomson Reuters, and other banking, finance and trading applications.
  • Provided level 3 technical assistance to VIPs, Doctors, Nurses, traders, and bankers.
Citrix Compliance Desktop Support Office 365 PowerShell Printers Python Windows
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Windows 7 and Citrix Migration Team Lead
Dec 2016 - Jun 2017
New York, NY
Citrix
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Desktop Support Engineer II
Information Technology
Jan 2016 - Dec 2016
New York, NY
Served as coordinator, scheduler, day-one support, and updater of performance reports.
  • Surveyed workstations and softwares to be migrated at different Departments.
  • Imaged computers with Windows 7, using USMT tools, and migration deployment tools (MDT).
  • Used SCCM server to push applications and add workstations to Active Directory server.
  • Configured Windows 7 devices with VPN, wireless networking, security encryption.
  • Configured cloud computing for Office and Outlook 365, and Adobe Creative Suite CC.
  • Used SCCM server and software manager to push various applications needed by users.
  • Provided level 3 technical support to VIP's, executives, supervisors, and lawyers.
  • Conducted Windows 10 migration of laptops as next phase of the Windows 7 migration.
Adobe Creative Suite Cloud Computing Desktop Support Laptops MS Active Directory VPN Windows Wireless Networks
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Desktop Support Engineer II
Information Technology
Nov 2014 - Oct 2016
and Cable Vision. New York & Jersey City
  • Provided subject matter expertise about migration and deployment to supervisors.
  • Conducted pilot migrations and deployments using different images.
  • Collected and analyzed problems encountered from users for quality assurance purposes.
  • Built, configured, and deployed Windows 7 workstations and laptops.
  • Used various migration deployment tools (MDT), and user state migration tools (USMT).
  • Used SCCM server, JAMF Casper, Apple Migration Assistant, and Python-designed softwares.
  • Configured virtual private networking (VPN), BitLocker/Sophos encryption.
  • Installed and configured cloud computing and virtual networking applications.
  • Provided level 3 technical support to VIPs, executives, writers, and graphic designers.
Cloud Computing Desktop Support Laptops Python Windows
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Assistant Director of Information Technology
Apr 2014 - Oct 2014
New York, NY
Assisted the Director of Information Technology in the implementation of Windows 7 migration.
  • Acted as Director of Information Technology when the IT Director was absent or unavailable.
  • Administered Windows Active Directory, DHCP, DNS, SQL, Exchange, II, and CCTV servers.
  • Supervised technicians in installation and configuration of CCTV and hidden cameras.
  • Supervised technicians in the help desk and desktop support operations of the IT department.
  • Built, configured, and deployed Windows 10 workstations, and set-up multi-function printers.
  • Redesigned & maintained corporate web site, using HTML, CSS, and Adobe CC.
  • Provided level 3 technical support to VIPs, executives, and Directors.
Project Management DHCP DNS MS Active Directory
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Desktop Support Engineer, Level II
Information Technology
Apr 2009 - Apr 2014
Desktop Support
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CIT Bank
Banking/Financial
Mar 2009 - Apr 2009
Regeneron Pharmaceuticals, North Shore Long Island Jewish Hospital, Chase Bank, NYC Board of Education.
  • Supervised up to fifteen (15) IT consultants, while on a Team Leader role in a hardware refresh and Windows migration project at Chase Bank
  • Used Zero Touch Migration, Microsoft deployment tool, and user state migration tool (USMT).
  • Delivered, installed, and configured software applications using SCCM 2012 server.
  • Imaged and configured Macintosh devices using JAMF Casper Suite in Mac OS migration.
  • Configured virtual private networking (VPN), wireless networking, PGP and BitLocker encryption.
No skills were added
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Senior Technical Support Analyst
Information Technology
May 2008 - Mar 2009
New York, NY
Administered Cisco routers, Windows 2003 servers, graphics printers, and DLT backup devices.
  • Set-up audio-video conferencing and presentation devices for President and top Executives.
  • Configured and deployed workstations, servers, routers, switches, & telephone system.
  • Provided level 3 technical support to President, VIP Executives, Architects, Engineers.
  • Provided technical support using remote desktop control, TeamViewer, and GoTo Assist.
  • Provided support for Blackberry cell phones, PDA's and other wireless devices.
Database Backups Printers Routers
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Access Integrated Technology
Information Technology
Oct 2007 - Apr 2008
Brooklyn, NY
Configured, troubleshoot, and setup Windows and Macintosh computers.
  • Monitored performances, and problems of Cisco routers, and servers using HP OpenView.
  • Monitored industrial uninterruptible power supplies (UPS), and other networking devices.
  • Assisted Engineers and clients in configuring servers, routers, and other networking devices.
  • Provided technical support using remote desktop control, TeamViewer, & GoTo Assist.
  • Setup network cables in racks troubleshoot and traced Ethernet and fiber optic network cables.
No skills were added
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Trading Floor Technical Support
Information Technology
Dec 2006 - Sep 2007
and Bear-Stearns Jersey City, NJ & New York, NY
  • Served as Frontline Support for traders on market data and trading softwares.
  • Provided level 3 technical support to VIP executives, traders, and back office workstation users.
  • Administered Windows 2003 servers, Cisco switches, routers, and telephone systems.
  • Imaged, configured workstations, printers, data servers, and voice recording servers.
  • Provided support for Blackberry, PDA's, and other wireless mobile phones.
  • Written technical user's mini-manual marketing and trading softwares.
Printers Routers
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Senior Macintosh & Windows Support Analyst
Information Technology
Jun 2006 - Dec 2006
New York City, NY
Administered OS X servers, workstations, digital printers, audio-video devices.
  • Setup and configured and web conferencing and presentation devices.
  • Provided level 3 support President, VIP executives, graphic designers, writers, and editors.
  • Designed and implemented migration of old Macintosh servers to OS X SAN server.
  • Written technical guidelines and conducted trainings for Entourage and other softwares.
  • Conducted tutorials for using new Mac computers and new softwares.
Printers SAN
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Feb 2006 - Feb 2006
No skills were added
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Technical Team Leader
Feb 2006 - Feb 2006
Technical Team Leader supervised up to 15 technicians the rollout operations. Configured and deployed Windows 2003 servers workstations printers
  • Configured and deployed banking operations paraphernalia and devices.
  • Provided level 3 technical support to VIP executives and bankers after the rollout.
  • Provided the Project Manager with status and accomplishment report from each assignment.
No skills were added
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Cisco Wireless Network Integration Technician
Information Technology
Feb 2005 - Feb 2006
New York City, NY
Conducted surveys, planning, and testing of wireless access points.
  • Configured and deployed Cisco routers, switches, Firewalls, and wireless access points.
  • Configured and deployed Macintosh PowerBooks, Windows XP laptops.
  • Configured and deployed Cisco IP TV servers, Windows 2003 servers, and networked printers.
  • Managed, traced, and resolved problems of Ethernet and Fiber Optic cable connections.
  • Provided level 2 technical support to students, teachers, and other school personnel.
Cisco Firewall Laptops Printers Routers Switches Windows Wireless Networks
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Network Administrator
Information Technology
Nov 1999 - Dec 2004
and Sephardic Home for the Aged New York City, NY
  • Supervised Technical Support Analyst, third party service providers, and IT Consultants.
  • Provided technical support to President, Directors, executives, doctors, nurses, and other users.
  • Administered Windows 2000 file and data servers, Exchange server, SQL 2000 server.
  • Administered HP Open VAX servers, Citrix server and Citrix thin client workstations.
  • Administered Veritas backup, Dell DLT backup tapes, SonicWall routers, and Nortel switches.
  • Designed and maintained corporate web site, http://www.sephardichome.org, at an IIS server.
  • Administered daily backup and restores using Arcserve IT and Veritas Backup Executive.
Citrix Database Backups IIS Network Administration Routers SQL Switches Veritas Windows
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Windows and Exchange Server Rollout Specialist
Information Technology
Jan 1997 - Oct 1999
Bear-Stearns, and Wall Street Access New York and New Jersey
  • Surveyed, backed up, and restored profiles, data files, network connection, and drive mappings.
  • Installed and configured Bloomberg, other market data and trading softwares.
  • Migrated Lotus Notes email clients to Exchange Mail server and Outlook.
  • Imaged computers using Symantec Ghost.
  • Setup, configured, and deployed workstations and laptops.
  • Setup and traced Ethernet cables connected to LAN.
Laptops Lotus Notes
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Edit Skills
Non-cloudteam Skill
Education
Annunciation College Graduate School
Agriculture BSA
Bicol University
Computer Business
Drake Business School
Networking Technology, Continuing Education
New York University
Certifications
MCSE – Server Infrastructure
EXAMS PASSED
New York State Civil Service Exam 26-392 - Director Information Technology Services
New York State Civil Service Exam 26-390 - Assistant Director Information Technology Services
Project + - CompTIA Project Management for Information Technology
MCSE - Microsoft Certified Systems Engineer
MCP - Microsoft Certified Professional
MCP+I - Microsoft Certified Professional for Internet Information Server
ACSA - Apple Certified Systems Administrator
ACTC - Apple Certified Technical Coordinator
ACHDS - Apple Certified Help Desk Specialist
A+ - CompTIA Certified A+ Professional
CCENT - Cisco Certified Entry Networking Technician
PMP Project+ ITIL
Skills
Desktop Support
2018
21
Technical Support
2018
21
Windows
2021
21
Citrix
2021
20
Laptops
2021
19
Routers
2009
13
Database Backups
2009
11
Switches
2006
11
IIS
2004
10
MS SCCM
2020
10
Network Administration
2004
10
Veritas
2004
10
Macintosh
2014
9
PowerShell
2021
9
Windows 7
2014
9
Printers
2018
8
IMAGE
2018
6
Python
2018
6
Nortel
2004
5
SQL
2004
5
Compliance
2021
4
Lotus Notes
1999
4
ServiceNow
2021
4
Cabling
2018
3
Employ
2018
3
MS Visio
2018
3
Cloud Computing
2016
2
Ethernet
1999
2
Cisco
2006
1
Firewall
2006
1
Office 365
2018
1
Scripting
2020
1
Trading
2020
1
Wireless Networks
2016
1
Adobe Creative Suite
2016
1
Agile Methodology
0
1
CSS
2014
1
DHCP
2014
1
DNS
2014
1
HTML
2014
1
Hyper-V
0
1
LAN
0
1
Linux
0
1
MS Active Directory
2016
1
MS Azure
0
1
Project Management
2014
1
SAN
2006
1
VPN
2016
1
WAN
0
1
WebServices
0
1
Windows Server
0
1