Susan
shoes002@yahoo.com
248-563-0468
4109 Hide A Way Lane
Flower Mound, TX 75022
ServiceNow Software Engineer SR
24 years experience W2
2
Recommendations
Average rating
195
Profile views
Summary

  • A software engineer with functional and technical knowledge of the ServiceNow platform.
  • Managing projects across the platform ranging from analyzing system capabilities to resolving
    problems and producing output requirements.
  • Strong analytical skills combined with technical configuration and documentation capabilities.
  • ServiceNow Administration and Configuration as the Product owner.
  • ITOM and SACM Experience.
  • Combined strengths in client/server support as well as excellent customer support.
  • ServiceNow Administration and Configuration as the Product owner. CompTIA Network+ and
    ITIL Foundations Certified
  • Strong interpersonal and communication skills with the ability to be persuasive yet diplomatic.

Experience
Education
Bachelor's in Computer Graphics
Abilene Christian University
Related Courses
ServiceNow Discovery training,
SCRUM methodologies,
Global Leadership,
Leadership Academy,
UNIX System Administration training,
C Shell Scripting training,
Certifications
ServiceNow Administration Certification
Comptia Network+ Certification
ITIL Foundations Certification
Dell Hardware Certification
Skills
Application Support
2016
13
Citrix
2016
13
Scripting
2016
13
Database Maintenance
2021
10
MS Project
2010
10
Windows
2011
10
Agile Methodology
2021
8
AutoCad
2008
8
BMC Remedy
2008
8
C Shell
2008
8
CMDB
2021
8
Desktops
2008
8
DNS
2008
8
Linux
2008
8
NetApp
2008
8
Oracle
2008
8
Process Improvement
2008
8
SAML
2008
8
SAN
2008
8
ServiceNow
2021
8
Shell Scripts
2008
8
System Administration
2011
8
TCP/IP
2008
8
UAT
2008
8
UNIX
2008
8
Change Management
2018
7
MS Active Directory
2016
7
VMWare
2016
7
Release Management
2021
6
API Development
2016
5
Configuration Management
2016
5
HTML
2016
5
JavaScript
2016
5
Mobile Devices
2016
5
RSA
2016
5
Visual Basic
2016
5
Wordpress
2016
5
Xen
2016
5
XenDesktop
2016
5
Asset Management
2021
3
Business Requirements
2021
3
Requirements Gathering
2021
3
REST
2021
3
SDLC
2021
3
Software Engineer
2021
3
Group Policy
2011
2
ITSM
2021
1
MS Visio
2010
1
Product Owner
2021
1
Quality Control
2021
1
SACM
2021
1
Scrum
2021
1
AS/400
2011
1
Data Center
0
1
Database Backups
2011
1
Database Upgrades
2011
1
Desktop Support
2011
1
Documentation
0
1
EMC
0
1
HP
0
1
in-memory databases
0
1
ITIL
0
1
ITOM
0
1
LDAP
2011
1
Legato
0
1
Lotus Notes
2011
1
Mac OS
0
1
Mac OS 6
0
1
Microsoft Excel
0
1
Network Administration
0
1
Network Support
2011
1
OS/2
0
1
Problem Solving
0
1
Project Management
2011
1
SCSS
0
1
Switches
2011
1
Technical Support
0
1
VoIP
2011
1
VPN
2011
1
Windows 7
2011
1
Windows Server
0
1
Windows Server 2003
0
1