Shannell
dsse1991@yahoo.com
469-625-7929
7170 County Road 1218
Mc Kinney, TX 75071
Program/Project Manager
25 years experience W2
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Summary

Competencies

Project Management Office (PMO) - Program Management - Product Development - HL7 Implementations - Project Scheduling - Governance - Risk and Compliance - Agile - Waterfall - Quality Assurance - Merger and Acquisitions - Document Management - SOX Compliance - Finance - PCIDSS Writing - Auditing - GxP - ISO (9001, 9002, 14000, 27002) - 21 CFR Part 11 - ITIL - SDLC - Business Design - Functional Requirements Change Management - Vendor Management - IT Operations - Infrastructure/System Migrations and Upgrades Medicare - Medicaid - Worker’s Compensation - Electronic Medical/Health Records (EMR/HMR) - CCDA - Team Building and Mentoring - Training and Development - Crystal Reports - Earned Value Management (EVM) Contract Management - Technical Writing - Technical and Business Acumen - Healthcare (Provider and Payer) Strategic Planning - Process Improvement - Employee Management - Account Management - Cloud Environments

Technical proficiencies

Microsoft Office - Windows 10 - MS Project - Oracle - Hyperion EPM - Citrix - UNIX - BMC - Adobe - Salesforce Epic - SharePoint - Smartsheet - FirmEx - Visio - NimSoft - EDI - ANSI - Finance - eClinical Works - Trizetto - Jira - Google Analytics 360 - NEXTGEN - Cerner - QicLink - LuminX - Caliber RM - Tech Excel - Microsoft Dynamics - Business Intelligence (BI) - CMMS Customer Relationship Management (CRM) - Kronos - ADP - PayChex - HCM Clarity - NetSuite - HealthAxis Rally (CA Agile System) - Customer Management System (CMS/ICMS) - Info-Sys - Luminex - PRISM - Microsoft EPM - Web InterChange - Pardot - Drupal - Magento - McKesson

Program and Project management

  • Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client/customer goals, creating detailed project road maps, plans, schedules, and work breakdown structures
  • Led teams across broad technical, financial, and business disciplines
  • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
  • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
  • Thorough knowledge of the full range of principles, concepts, methodology associated with program and project management including conversion, configuration, and implementation
  • Led design and multinational rollout of robust, scalable and secure Electronic Data Interchange (EDI), Enterprise Resource Planning (ERP), and Point-of-Sale (POS) systems for clients/customers
  • Managed all phases of the software development lifecycle (SDLC) for dozens of custom solutions
  • Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client/customer companies
  • Directed global rollouts of new software and systems
  • Responsible for programs, projects, and acquisitions ranging from $250,000 to $400,000,000
  • Implemented and directed Project Management Offices (ePMO)
  • Integrated payroll systems with third-party vendors (Salesforce, SharePoint, Microsoft Dynamics)
  • Produced technical, business, and economic feasibility studies for project ideas
  • Planned project progress (defined sub-goals, milestones and tasks, time and resource planning)
  • Managed several infrastructure projects
  • Developed, executed, and audited tests plans
  • Managed project personnel responsible for the implementation of the project tasks (hold and chair regular works meetings, motivate staff, manage conflicts and crises)
  • Monitored project progress and success (assess risks and hazards to the success of the project and take appropriate measures for avoidance)
  • Reported status and progress of new business partners as well as adoption and utilization (i.e., use of Client product) of existing partners in Salesforce
  • Analyzed and processed the project experiences (best/worst practice)
  • Ability to motivate others at all levels in the achievement of the organizational goals
  • Excellent analytical and problem-solving skills
  • End to End M&A Integration experience including Pre-Acquisition Planning and Post-Merger Integration
  • Due Diligence, Execution, and Integration of M&A Projects
  • HR M&A Projects Management
  • Recognized and developed recommendations for potential new work
  • Experienced in analyzing and streamlining systems to increase productivity
  • Ability to prioritize a broad range of responsibilities efficiently and effectively
  • Developed quotes, bids, and proposals for various businesses (RFI and RFP submission and response)
  • Interacted with business, technical, internal and external resources on new and existing implementation solutions and partners
  • Supported process improvement of workflow, endeavors to stay current with technology trends, industry standards, and Client/customer strategy
  • Defined data goals, objectives, strategies, and standards

Management & Training

  • Manager: scheduled and conducted training, maintained work schedules, performance reviews quarterly and annually
  • Manager of Project Management Office (PMO) and Project Management Services (PMS)
  • Experience in screening, processing, and hiring new employees. Maintained employee relations, training, benefits, counseling, weekly schedules, coordination of employee activities, and wage and salary administration
  • Developed and maintained a working relationship with multiple offices with respect to input required for multiple projects
  • Managed audit resources through risk assessments, planning, and discussions with management
  • Provided direction or works in conjunction with and provided support to on-going teams
  • Experience in operations and training of employees, measured pre- and post-training performance to validate the effectiveness of training
  • Analyzed individual, team, and organizational skill and knowledge gaps, developed and conducted classroom and web-based training
  • Led audits covering operational, financial, information technology business processes
  • Established and maintained compliance with project budgets
  • Worked with internal and external clients/customers to organize the various components needed to initiate, run, and conclude major projects
  • Coordinated schedules and activities, placed orders for supplies and services, and tracked progress and results

Clients and Vendors

US Airforce - US Army - AT&T - Verizon - Abilis Energy - CAMS BlueWire Technology - Dell - Sprint - OneSource Guide IT - Konica-Minolta - Premier Healthcare Exchange - BAS Windstream - Plateau - Tech Excel - Emdeon - Anchor Benefit Consulting - Assured Benefit Administrators - Comprehensive Cost Solutions - Plexus Group - ConMed Healthcare Management - HFN Global Care - Devon Health Services - E.S. Beveridge & Associates - Lone Star - Employer Plan Services - Caprock - Trizetto - Employee Benefit Concepts - Evolutions - Providence Insurance and Administrative Services - HealthSmart - SF Administrators - Integra - Administrative Group - Cigna United Group Programs - HealthMarkets - Professional Benefit Administrators - Shasta Administrative Services Hawaii Medical Group - The Washington Hospital - Lexington Hospital - Akron General Hospital - Sharon Regional Simplifi - Roxborough Memorial Hospital - Robert Wood Johnson University Hospital - Red Card - Denver Health Warren General Hospital - Hoboken University Medical Center - Southern Ocean County Hospital - Christ Hospital VPay - Bayshore Community Hospital - St. Luke’s Healthcare - St. Vincent’s Hospital - Aetna - Indiana Medicaid WellPoint - United Health Group - Blue Cross Blue Shield - Kaiser Permanente - Wellcare - Amerigroup - Optum McKesson - State of New York - Illinois Medicaid - Computer Associates - Smart Data Solutions - Cerner - World Trade Center Health Program: Mount Sinai - Rutgers University (Robert Wood Johnson Medical School) - Downstate Medical Center (Kings County) - State University of New York (Stony Brook) Northwell Health - New York University School of Medicine

Experience
Education
Attended in Chemistry
University of South Carolina 1999
Attended in Biology
Hillsborough Community College 1990
Certifications
PMP Certification - in progress
PSM Certification - in progress
Skills
Agile Methodology
2021
17
Waterfall
2021
17
Program Management
2022
15
Project Management
2021
14
Auditing
2011
11
Project Planning
2021
11
Program Management
2017
9
Training
2010
9
Vendor Management
2022
9
Business Analysis
2011
8
ERP
2021
8
Application Development
2021
7
Documentation
2009
7
Scrum
2016
7
Audit
2011
5
Budget Management
2016
5
Estimating
2022
5
BSA
2011
4
Change Management
2016
4
MS Dynamics 365
2016
4
MS Excel
2016
4
Stakeholder Engagement
2016
4
Translation
2009
4
Analysis
2009
3
Application Support
2016
3
Continuous Improvement
2021
3
Infrastructure Management
2021
3
Microsoft Excel
2016
3
MS SharePoint
2016
3
MS Visio
2021
3
Performance Management
2016
3
Process Improvement
2009
3
Quality Assurance
2016
3
Quality Management
2016
3
RFP
2009
3
Salesforce
2016
3
SDLC
2016
3
Systems Integration
2021
3
Project Assistant
2001
2
Lean Manufacturing
2010
1
Purchasing
2012
1
Solution Services
2010
1
Account Management
2010
1
Analytics
2017
1
Business Intelligence
0
1
Cerner
0
1
Compliance
0
1
Contract Management
2010
1
Crystal Reports
0
1
Database Upgrades
0
1
e-Clinical Works
0
1
eClinicalWorks
0
1
Epic
0
1
Health Services Administration
0
1
HL7
0
1
Hyperion
0
1
ISO 9001
0
1
ITIL
0
1
JIRA
0
1
M&A
0
1
Medicaid
0
1
Medicare
0
1
MS Office
0
1
MS Project
0
1
Quality Control
0
1
Risk Assessment
0
1
SOX
0
1
Strategic Planning
0
1
Timeline
2010
1
UNIX
0
1
Utilization Review
0
1