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Lucas
laiqsnow@gmail.com
732-305-0426
New Brunswick, NJ 08989
Sr. ServiceNow Admin/Consultant
16 years experience W2
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Summary

Summary

Certified ServiceNow Admin, ServiceNow Administration and Development, BMC Remedy, ITSM, ITIL, Helpdesk Management. Asset Management, Incident Management, Problem Management, Change Management, CMDB, GRC, Knowledge Management, Offshore Coordination, Customer Service Management (CSM), Custom Applications (ServiceNow and BMC Remedy), HR Service Delivery, Performance Analytics, Service Portal, Request Management, User Training, Business Analyst functions, Crystal Reports, Data Mining, User Requirements, Written Skills, Verbal Skills

Area of Experience

Html5, Css3, JavaScript, Angular JS, Bootstrap, Ajax, Glide API, Jelly Scripting, PowerShell Scripting, Java, C, C++.

Experience
Education
Penn Foster College 2009
Certifications
Certified ServiceNow Admin
Customer Service Management CSM
Case Application in Customer Service Module CSM in ServiceNow
Skills
ServiceNow
2020
12
ITIL
2019
8
Continuous Integration
2019
5
Agile Methodology
2018
4
ITOM
2018
4
ITSM
2019
4
Application Development
2013
3
Data Analysis
2013
3
Database Maintenance
2013
3
Integration Testing
2013
3
REST
2019
3
Virtualization
2013
3
WebServices
2013
3
AJAX
2010
2
Asset Management
2020
2
BMC Remedy
2010
2
JavaScript
2020
2
jQuery
2010
2
ServiceNow Orchestration
2019
2
UI
2010
2
AngularJS
2018
1
Incident Management
2018
1
ITAM
2020
1
Java
2020
1
Servicenow Admin
2020
1
SOAP
2019
1
Bootstrap
0
1
Change Management
2019
1
Configuration Management
2019
1
Continuous Improvement
2019
1
CSS
2019
1
HTML
2019
1
PowerShell
0
1
Servicenow Developer
2019
1
ServiceNow ITSM
2019
1
SolarWinds
2019
1
Training
0
1