Summary
Certified ServiceNow Admin, ServiceNow Administration and Development, BMC Remedy, ITSM, ITIL, Helpdesk Management. Asset Management, Incident Management, Problem Management, Change Management, CMDB, GRC, Knowledge Management, Offshore Coordination, Customer Service Management (CSM), Custom Applications (ServiceNow and BMC Remedy), HR Service Delivery, Performance Analytics, Service Portal, Request Management, User Training, Business Analyst functions, Crystal Reports, Data Mining, User Requirements, Written Skills, Verbal Skills
Area of Experience
Html5, Css3, JavaScript, Angular JS, Bootstrap, Ajax, Glide API, Jelly Scripting, PowerShell Scripting, Java, C, C++.