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Charles
chasm7@gmail.com
404-354-1312
8660 N Archer Ave
Oro Valley, AZ 85742
Systems Engineer
33 years experience W2
0
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Average rating
129
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Summary

ServiceNow Certified System Administrator with broad platform experience in Service Catalog, Service Portal, Change, Incident, Knowledge, Reporting, and Configuration Management (CMDB / Discovery) utilizing business rules, workflows, UI Policies, client/server JavaScript, REST and SOAP API integration, scripted API's, events, reports, dashboards, import/export sets, transform maps, and scheduled jobs, etc.

  • ITIL Foundation Certified
  • knowledge and experience implementing IT Service Management (ITSM) best practices.
  • Broad application and REST API architecture and development skills utilizing NodeJS, C#, VB.NET, ASP.NET Web Forms and MVC, ADO.NET, SQL, SSIS, JavaScript, AngularJS, JQuery, XML/XPATH, HTML, CSS and Bootstrap.
  • Database design, development and optimization abilities utilizing Oracle, SQL Server, and DB2.
  • Identity Management development and integration with Active Directory, Windows Identity Foundation (WIF), WS-Security, SAML, Single Sign-On and Single Sign-Out.
  • Reporting skills utilizing ServiceNow, Cognos, SSRS, Crystal Reports, Data Dynamics ActiveReports and MS Access.
  • Change control management and build automation utilizing GIT, SVN, TortoiseSVN client, Jenkins, PowerShell, Windows Command Shell, VBScript, ClearCase and Visual SourceSafe.
  • IT administration exposure including Windows Server, Internet Information Server (IIS) and Linux technologies.
  • Unique blend of Information Technology knowledge and software development skills.
  • Highly productive working as part of a team or individually.
  • Excellent verbal and written communication skills. Can communicate effectively with executive, end-user, and technical levels. RELEVANT ACCOMPLISHMENTS

Experience
Education
Computer Information Systems
Georgia State University 1993
Skills
AngularJS
0
1
API Development
0
1
Bootstrap
0
1
Business Analysis
2017
1
C#
0
1
ClearCase
0
1
Crystal Reports
0
1
CSS
0
1
Database Design
0
1
Git
0
1
HTML
0
1
ITIL
0
1
JavaScript
0
1
Jenkins
0
1
jQuery
0
1
Linux
0
1
MS Active Directory
0
1
MVC
0
1
OPTIM
0
1
Oracle
0
1
PowerShell
0
1
Project Management
0
1
REST
0
1
SAML
0
1
ServiceNow
2017
1
SOAP
0
1
SQL
0
1
SQL Server
0
1
SSIS
0
1
SVN
0
1
System Administration
0
1
Systems Engineering
2017
1
UI
0
1
Windows
0
1
Windows Server
0
1
XML
0
1