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Denise
bcopacetic1@gmail.com
352-397-8810
Jacksonville, FL 32225
Program Director
16 years experience C2C
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Summary

  • Patient-focused and performance-driven Clinical Operations Director with extensive experience identifying and resolving roadblocks to program success.
  • Develops team efficiencies that increase internal performance, expedite the resolution of complex issues, and ensure the timely delivery of clinical services.
  • Continually focused on achieving business objectives and satisfying patient needs by implementing, leading, and monitoring the effectiveness of health programs.

Skills

  • Clinical Policy Development
  • Federal & State Regulations
  • Risk Management
  • Program Management
  • Budgeting Relationship Building
  • Joint Commission Regulations
  • Team Development
  • Continuous Process Improvement Team/Cross-functional Leadership
  • HBO Process Improvement
  • Community Education
  • Project Management

Experience
Program Director
Jan 2014 - Jan 2014
Jacksonville Beach, FL
  • Direct the growth and development of Healogics Wound Care Program accountable for all program outcomes in the areas of staff management, financial management, performance improvement, and community education.
  • Lead a team of 6 members, achieving high staff morale and retention through effective communication, prompt problem resolution, and proactive supervisory practices.
  • Develop and maintain collaborative relationships with the hospital partner, partnering with the Medical Director, Wound Care Providers, and the Clinical Coordinator to improve processes and patient outcomes.
  • Deliver positive clinical outcomes, achieving a 96% patient Heal Rate (4% above goal) for FY19 and a patient satisfaction score of 96.9% (4.9% above goal) for FY19.
  • Increased community engagement and provider referrals for services achieved a 3% new patient growth in '19.
  • Manage and support team development including a new standard in hyperbaric oxygen therapy patient care processes that improve patient adherence to treatment plan and has been implemented nationwide.
  • Recognized for performance with the Forefront Award (2014), Presidents Circle (2014), and the site receiving Center of Distinction and Center of Excellence Robert Warriner Award (2015, 2016, 2017, 2018, 2019).
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Clinical Coordinator
Information Technology
Jan 2009 - Jan 2014
  • Held accountable for overall management of a wound care and hyperbaric medicine clinical team, providing oversight and assigning clinical responsibilities.
  • Developed new scheduling and clinical processes that improved clinic flow and patient scheduling; method was adopted nationwide and is known as the Patient Care Process.
  • Worked closely with the Program Director, Medical Director, and other Wound Care Providers to maintain quality and financial responsibility standards.
  • Drove staff performance through 1:1 and group trainings; implemented quality measures, JACHO and other regulatory standards.
  • Conducted Case Management for wound care and oxygen therapy clients; operated Hyperbaric Chambers.
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Registered Nurse/Wound Care Nurse
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Jan 2007 - Jan 2010
Jacksonville, FL

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Nursing
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Registered Nurse/Assistant Laboratory Facilitator for Nursing Programs
Information Technology
Jan 2006 - Jan 2007
New Port Richey, FL

n/a

Nursing
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Registered Nurse/Charge Nurse /House Supervisor
Information Technology
Jan 2006 - Jan 2007
Brooksville, FL

n/a

Nursing
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Edit Skills
Non-cloudteam Skill
Education
Associate's in Nursing
Pasco-Hernando State College 1995
Certifications
Anderson
Wound Care Certification
Skills
Nursing
2010
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