Uploaded File
add photo
612 11th Ave. N
Jacksonville Beach, FL 32250
Quality Assurance Analyst
18 years experience W2
Average rating
Profile views

  • Other Professional Experience: Bank of America (2020), Raymond James (2005-2007) & Northwestern Mutual (2004-2005) ED

Quality Assurance Analyst
Jan 2016 - present
Jacksonville, FL
  • Collaborate with the Operation's management team to benchmark existing processes in order to establish a baseline for measuring success.
  • Responsible for conducting QA audits for the Operations Business Units which have downstream financial impact.
  • Provide reporting statistics to managers based on audits performed to allow managers to effectively performance manage their employees.
  • Reviews commenced leases to reduce potential losses and risk to customers, internal business units and vendors
Auditing Project Management Regulatory Reporting
Remove Skill
Equipment Finance Account Specialist
Information Technology
Jan 2015 - Jan 2016
  • Helped achieve the largest one month and quarter by dollar volume in Lenovo lease program history
  • Developed efficiency enhancements for various relationship based clients to reduce the number of contacts and time spent manually entering data.
  • Oversees originations of large, commercial loans and leases by interacting with vendors, clients and internal partners
  • Performed Know Your Client and CIP reviews and other due diligence functions
No skills were added
Remove Skill
Control Associate
Information Technology
Jan 2012 - Jan 2014
Jacksonville, FL
  • Maintained over the 2 1/2 years of the Abandoned Properties project a 100% quality review on work while leading the team in production.
  • Developed a process to review certain claim payments same day in order to reduce the error rate amongst the processors which led to 4% fewer errors.
  • Collaborated with management in the Sarbanes-Oxley fraud testing to make sure that the proper guidelines were being followed by the claim processors.
  • Assisted management with payment corrections on over/underpayments on claims which allowed them to free up time to work on other items.
  • Reviewed death claim payments for the abandoned property project to assure claims were being paid correctly.
Remove Skill
Account Associate
Information Technology
Jan 2008 - Jan 2012
Jacksonville, FL
  • Facilitated focus group meetings to implement process improvements amongst the workgroup.
  • Led team in efficiency which allowed time to assist peers in their work.
  • Tasked with spotting trends in the policy application process.
  • Once identified, was able to translate the trend to management so that process improvements could be implemented.
  • Proactively monitored new business, life insurance applications to expedite the process.
No skills were added
Remove Skill
Raymond James
Jan 2005 - Jan 2007
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Bachelor's in Advertising
University of Florida
Project Management
Regulatory Reporting